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680 Reviews of BMW of Allentown - Service Center
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July 16, 2021
Made appointment on line specifically because I had to wait - only needed inspection& emissions - took an hour& half to tell me I should replace brake pads so that was another hour plus - I guess that ma wait - only needed inspection& emissions - took an hour& half to tell me I should replace brake pads so that was another hour plus - I guess that maybe wouldn't have been so bad but a customer( husband& wife) & 2 daughters came in to salesman Matt - they put the girls in the waiting room where I was & totally ignored them- the younger one( about 6) was autistic and constantly yelled & grunted for over 1 1/2 hours- I sympathize the child is disabled but there should be a policy that children must stay with parents - it was totally ridiculous and made me rethink about coming back here again I left 3 hours later with a massive headache More
by RJ
Employees Worked With
Robin Cox
July 15, 2021
Great experience. Loved their video to show what they found.. Very easy to work with and schedule an appointment. A little pricey, but would definitely recommend them. found.. Very easy to work with and schedule an appointment. A little pricey, but would definitely recommend them. More
by Dou
Employees Worked With
Robin, Ryan Mertz
July 15, 2021
Excellent service. The service manager was to the point , excellent with expectation management , not pushy. It was a refreshing experience. Kept me informed on progress.throughout. Highly recommended. excellent with expectation management , not pushy. It was a refreshing experience. Kept me informed on progress.throughout. Highly recommended. More
by alim10004
Employees Worked With
July 15, 2021
Ethan is always upbeat. Everything was explained to my satisfaction. He always puts me at ease. Eager to accommodate my schedule. Thank you Ethan and your team as well. satisfaction. He always puts me at ease. Eager to accommodate my schedule. Thank you Ethan and your team as well. More
by pureau
July 14, 2021
The Custer service experience has been amazing. They were very helpful. Even though I showed up there one day earlier than the appointed date, they took my vehicle and completed the job. were very helpful. Even though I showed up there one day earlier than the appointed date, they took my vehicle and completed the job. More
by pnrrao
Employees Worked With
July 14, 2021
Always an excellent experience. I had another flat tire and everyone at MINI helped with the replacement. Luis was great, Robin was helpful, And Lauren and Matt pleasantly made the time pass well. They are and everyone at MINI helped with the replacement. Luis was great, Robin was helpful, And Lauren and Matt pleasantly made the time pass well. They are the A-Team!! More
by MKerkis
Employees Worked With
Luis Rodriquez, Robin Cox, Lauren Leabman, Matt Murphy
July 13, 2021
By far one of the best customer service experience I’ve had in a dealer servicing department. Ryan was very helpful, very knowledgeable and very understanding. Highly recommend! had in a dealer servicing department. Ryan was very helpful, very knowledgeable and very understanding. Highly recommend! More
by Penaedgar
Employees Worked With
Ryan Mertz
July 13, 2021
I purchased my JCW hardtop from Matt, in sales back in 2016 and I’ve been dealing with Robin, from service, since 2014 when I purchased my very first Mini Cooper. I always been treated professionally. I 2016 and I’ve been dealing with Robin, from service, since 2014 when I purchased my very first Mini Cooper. I always been treated professionally. I would recommend both of these gentlemen, weather you’re looking to buy , or service. More
by stevedzienis
Employees Worked With
Robin
July 13, 2021
Ryan is my new consultant. He was able to get my car serviced a bit earlier then my original appointment. He was friendly and very professional. serviced a bit earlier then my original appointment. He was friendly and very professional. More
by Lismarie63
Employees Worked With
Ryan Mertz
July 11, 2021
As usual Louis of the service department took care of my Mini’s every need. She’s always in good hands at Daniels BMW after all these years! Mini’s every need. She’s always in good hands at Daniels BMW after all these years! More
by Lmorrash
Employees Worked With
Luis Rodriguez
