BMW of Alexandria | Page 9

I pulled into the dealership unannounced early one morning with a flat tire I just created via a pot hole on I495. The busy service folks welcomed me quickly and had my run flat tire replaced and back morning with a flat tire I just created via a pot hole on I495. The busy service folks welcomed me quickly and had my run flat tire replaced and back on the road in just over one hour. Great service - much appreciated! More

Brought my daughters car up for its first service, everything went smoothly. They even wash the car after the oil change the service writer did a great job, the car was missing a spacer from underneat everything went smoothly. They even wash the car after the oil change the service writer did a great job, the car was missing a spacer from underneath on the chassis. The service writer addressed the issue in a professional manner. Highly recommend them. More

Your service department is the worst ever. Two hours of sitting waiting for service. I had an appointment Two hours of sitting waiting for service. I had an appointment More

I just want to take a minute to talk about my experience at BMW of Alexandria. As you can see, I gave it five stars because of my experience from beginning to end, and more especially I would like to give h at BMW of Alexandria. As you can see, I gave it five stars because of my experience from beginning to end, and more especially I would like to give high praise to the salesperson, Ms. Karen Cruz. Karen always has a friendly smile on her face and an upbeat positive encouraging attitude which makes you feel like “HOME”. I cannot say enough about Karen, she is an extremely genuine lady, a person of honor, and a professional with integrity. She offered a beverage while we discussed the vehicle, and she provided a tour of the dealership and the service department. I found she was highly knowledgeable of BMW’s history as well as the lineup of vehicles. She went above and beyond to assist in the purchase of the BMW X1 to make sure all my expectations were met. I selected to customize my BMW X1 with features not available at the dealership or surrounding dealerships. The vehicle was custom built in Regensburg Germany, which increase the delivery time to the dealership. Karen kept weekly status updates that were clear and concise communications with me by phone, e-mail and in person when I visited the dealership. I felt like there were no games with her. Karen provided no pressure, and I did not feel rushed. I truly appreciate Karen's patience as well as listening to what my needs were. The price was exactly as negotiated, no last-minute surprises. When my vehicle arrived at the dealership, Karen reached out to me, and we set up an appointment for me to pick up my X1. Once I arrived at my appointment, the vehicle was so beautiful I almost cried. Karen patted me on my back, and she said this is your X1. Karen explained the BMW Genius program to me. The very friendly BMW Genius representative came over and explained the program and helped me with the BMW app and product information. Later in the week I came to the dealership to purchase additional accessories for my vehicle, Karen took the time to speak with me as well as giving outstanding service to her customer. I noticed that Karen pays special attention to her past and present customers. I have already started recommending her to family and friends who are looking for a BMW vehicle. Karen Cruz is the “MPV” for BMW of Alexandria and thank you for hiring such a wonderful team member. If you are looking to buy a vehicle soon, pay a visit to BMW of Alexandria and ask for Karen Cruz, you will be glad you did and you will not regret it. More

Provides good deals and treats the customer with respect. Answers all questions with direct answers. Answers all questions with direct answers. More

BMW of Alexandria is a most excellent dealership. Customer satisfaction is a number one priority. They take care of the minute details and make the entire process pleasurable. Kevin Mahoney is the be Customer satisfaction is a number one priority. They take care of the minute details and make the entire process pleasurable. Kevin Mahoney is the best of the best. That is why our last 5 cars have come from BMW of Alexandria and Kevin. More

Working with Karen C. was an absolute pleasure! Karen is extremely patient and knowledgeable. I highly recommend you chat with Karen if you are considering buying a new o was an absolute pleasure! Karen is extremely patient and knowledgeable. I highly recommend you chat with Karen if you are considering buying a new or previously owned BMW. More

Very good service representative and very timely servicing. Very pleased.with the entire experience. Detailing of car was excellent. servicing. Very pleased.with the entire experience. Detailing of car was excellent. More

Excellent service Courteous service advisor Great communication Easy drop off and quick pick up Have been using them for over 20 years… communication Easy drop off and quick pick up Have been using them for over 20 years… More