BMW of Alexandria

I love BMW of Alexandria because of Ina, Rodger, and Chris. All 3 were wonderful. I will always come for service gor my BMW. I felt good when I left. They are excellent. I will be back to get some work Chris. All 3 were wonderful. I will always come for service gor my BMW. I felt good when I left. They are excellent. I will be back to get some work done.I trust Rodger to work on my car only. Ina,Chtis, & Rodger are great & good people. These are the only 3 persons I will want to deal when I come back. They really care about me and my car.Love all 3 of them.As long as they are there, I will always come back to BMW of Alexandria. Thank you so much. I will see you all soon. All my love Ms. Dale. More

Excellent service by a group of professionals that listen to the customer and work to provide an unmatched experience. to the customer and work to provide an unmatched experience. More

Great location, super clean, employees very professional and friendly. Service advisor extremely helpful, friendly and explained details of service needed. and friendly. Service advisor extremely helpful, friendly and explained details of service needed. More

4 hours to get an oil change, did not recieve the outcome of the complimentary check of the vehicle. The associate was not thoroughal of what my vehicle needed with 4500 miles, she just kept quoting prices. of the complimentary check of the vehicle. The associate was not thoroughal of what my vehicle needed with 4500 miles, she just kept quoting prices. Before spending the high cost i needed to know why and will I have to wait additional time? I was told that making an appointment was to know how many cars they will service, it didn't mean you will be service in a timely manner. When making the appointment I should of been told I will be waiting a few hours. I live 1.5 hours away, traffic can be a challenge. More

Outstanding customer and vehicle service. . my vehiicle was received and initially inspected filmed and assessed any problems that I myself was not aware of. . my vehiicle was received and initially inspected filmed and assessed any problems that I myself was not aware of. More

The dealership did an excellent job coordinating rework need due to faulty OEM part. My Service Advisor Vince stayed in contact with me and resolved this promptly. need due to faulty OEM part. My Service Advisor Vince stayed in contact with me and resolved this promptly. More

I had a great experience at BMW Service. Bella was very friendly, professional, and helpful throughout the entire process. She made everything easy and smooth. Excellent customer service. Th Bella was very friendly, professional, and helpful throughout the entire process. She made everything easy and smooth. Excellent customer service. Thank you, Bella! More

Andrii was a pleasure to work with, from the moment I first contacted this dealership, he immediately got to work and started working with me for about a month to find the car that was right for me. When first contacted this dealership, he immediately got to work and started working with me for about a month to find the car that was right for me. When I first connected with Andrii through a contact form I filled out with the dealership, he was straightforward, kind, and made the buying experience truly enjoyable. I haad the 4 series in mind, I thought it would be perfect for me. But he wanted me to test drive the car first, and I really quickly realized, that it was not the one. He also knew I didn’t enjoy it as much as I thought I would, while we were going back and forth on models I could try, I happen to peak on the window of an X3. The Espresso Brown color peaked my interest, and I opened the vehicle, i sat on the driver’s seat and I fell in love. He also noticed my reaction and quickly looked up a few X3s I could Test Drive and that I would probably like with the features I wanted. He found the one and I came back the next day to test drive it. After we did the drive, I knew, he knew, I called my mom, so she knew too hahaha I was so in love with this X3. A few days later he worked with me and gave me a really good deal on the vehicle. I’m so happy I didn’t pick the model I thought I wanted, and the best part is that he never pushed me to get it either because he knew the series 4 wasn’t my car. The difference in my excitement when I drove the series 4 to when i drove the X3 told him everything he needed to know, and he knew that was my car! I couldn’t be happier with this purchase. The car is gorgeous, and I hope to buy my next one from him as-well. Truly an excellent person, wth attention to detail, not pushy, and committed to finding the car for YOU and your lifestyle. More

I had a very disappointing experience with Basir in the Finance Dept. looking to purchase an extended warranty. There was a question about contract eligibility with multiple follow-ups and I never heard ba Finance Dept. looking to purchase an extended warranty. There was a question about contract eligibility with multiple follow-ups and I never heard back. I didn’t the appreciate the lack of communication and as a result, didn’t and wouldn’t purchase an extended warranty from him. I’ve purchased numerous vehicles from this dealership over the years, but most likely won’t purchase a vehicle from this dealership to avoid this department. On a positive note, I had a great experience with Dave Cornnell in the service department. He went over and above to help me with my vehicle issue. More

I had great experience buying my 2019 BMW X5. What really impressed me was their customer service after the sale. They stood behind the vehicle and promptly took care of a few issues A special t What really impressed me was their customer service after the sale. They stood behind the vehicle and promptly took care of a few issues A special thank you to Nichita, who was outstanding throughout the entire purchase. He was knowledgeable, patient, and never made me feel pressured. What really sets BMW of Alexandria apart is their commitment to customer satisfaction after the sale. Everything was handled professionally and without any hassle, and they even returned the vehicle freshly detailed. That level of service is becoming harder to find, and it speaks volumes about the dealership’s integrity. I truly appreciate the way they treated me before, during, and after the sale. If you’re looking for a BMW and want to work with people who genuinely care about their customers, I highly recommend BMW of Alexandria. Ask for Nichita—you’ll be in great hands! More