BMW of Alexandria

Thank for the opportunity for feedback. This was by far the worst experience that I have ever had to deal with. My daughter is in DC, I am in Georgia. She went in for an oil change. Her This was by far the worst experience that I have ever had to deal with. My daughter is in DC, I am in Georgia. She went in for an oil change. Her appointment was at 1:15 this afternoon and did not get checked in until 2:00. So 45 min late already. She waited until 5:05 to get her car. I left numerous messages and never got a call back and had to speak with someone in sales to have the person go out with my daughter to figure out what was going on. Even the person that checked her in was shocked she was still there after 5:00. This is a prime example of a service person taking advantage of a teenage girl who brought a car in for a 1 hour oil change that took nearly 4 hours after arriving for her appointment. There was absolutely no communication with her during this entire endeavor. She missed a different thing she was supposed to be at around 4:30. I would appreciate a call back from the General Manager to discuss this and what they would like to do due as compensation for this ridiculous showing of service. I have had BMWs before and every other dealer has been great. This one was awful to the point I was ready to call Arlington PD to come in and see what the issue was. One positive thing, Isaac was great in talking to my daughter when she started to have some emotions due to the event she missed and had been looking forward to. Again, I expect a call from the GM as early as tomorrow. More

Excellent service, the best dealership I have ever experienced! Would not hesitate to recommend them. experienced! Would not hesitate to recommend them. More

We just purchased our fourth car from BMW of Alexandria, and as always it was such a smooth and seamless process. Our sales person Kevin is very knowledgeable and worked with us to get us exactly what we ne and as always it was such a smooth and seamless process. Our sales person Kevin is very knowledgeable and worked with us to get us exactly what we needed. We Highly recommend BMW of Alexandria and will continue to be loyal customers More

Greg is very professional, knowledgeable, courteous, and timely as promised. The best in BMW service. timely as promised. The best in BMW service. More

I pulled into the dealership unannounced early one morning with a flat tire I just created via a pot hole on I495. The busy service folks welcomed me quickly and had my run flat tire replaced and back morning with a flat tire I just created via a pot hole on I495. The busy service folks welcomed me quickly and had my run flat tire replaced and back on the road in just over one hour. Great service - much appreciated! More

Brought my daughters car up for its first service, everything went smoothly. They even wash the car after the oil change the service writer did a great job, the car was missing a spacer from underneat everything went smoothly. They even wash the car after the oil change the service writer did a great job, the car was missing a spacer from underneath on the chassis. The service writer addressed the issue in a professional manner. Highly recommend them. More

Your service department is the worst ever. Two hours of sitting waiting for service. I had an appointment Two hours of sitting waiting for service. I had an appointment More

I just want to take a minute to talk about my experience at BMW of Alexandria. As you can see, I gave it five stars because of my experience from beginning to end, and more especially I would like to give h at BMW of Alexandria. As you can see, I gave it five stars because of my experience from beginning to end, and more especially I would like to give high praise to the salesperson, Ms. Karen Cruz. Karen always has a friendly smile on her face and an upbeat positive encouraging attitude which makes you feel like “HOME”. I cannot say enough about Karen, she is an extremely genuine lady, a person of honor, and a professional with integrity. She offered a beverage while we discussed the vehicle, and she provided a tour of the dealership and the service department. I found she was highly knowledgeable of BMW’s history as well as the lineup of vehicles. She went above and beyond to assist in the purchase of the BMW X1 to make sure all my expectations were met. I selected to customize my BMW X1 with features not available at the dealership or surrounding dealerships. The vehicle was custom built in Regensburg Germany, which increase the delivery time to the dealership. Karen kept weekly status updates that were clear and concise communications with me by phone, e-mail and in person when I visited the dealership. I felt like there were no games with her. Karen provided no pressure, and I did not feel rushed. I truly appreciate Karen's patience as well as listening to what my needs were. The price was exactly as negotiated, no last-minute surprises. When my vehicle arrived at the dealership, Karen reached out to me, and we set up an appointment for me to pick up my X1. Once I arrived at my appointment, the vehicle was so beautiful I almost cried. Karen patted me on my back, and she said this is your X1. Karen explained the BMW Genius program to me. The very friendly BMW Genius representative came over and explained the program and helped me with the BMW app and product information. Later in the week I came to the dealership to purchase additional accessories for my vehicle, Karen took the time to speak with me as well as giving outstanding service to her customer. I noticed that Karen pays special attention to her past and present customers. I have already started recommending her to family and friends who are looking for a BMW vehicle. Karen Cruz is the “MPV” for BMW of Alexandria and thank you for hiring such a wonderful team member. If you are looking to buy a vehicle soon, pay a visit to BMW of Alexandria and ask for Karen Cruz, you will be glad you did and you will not regret it. More

Provides good deals and treats the customer with respect. Answers all questions with direct answers. Answers all questions with direct answers. More

BMW of Alexandria is a most excellent dealership. Customer satisfaction is a number one priority. They take care of the minute details and make the entire process pleasurable. Kevin Mahoney is the be Customer satisfaction is a number one priority. They take care of the minute details and make the entire process pleasurable. Kevin Mahoney is the best of the best. That is why our last 5 cars have come from BMW of Alexandria and Kevin. More