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BMW of Alexandria
Alexandria, VA
763 Reviews
Welcome to BMW of Alexandria - Arlington, your premier destination for BMW excellence! Whether you're in the market for a new BMW, a quality used vehicle, genuine BMW parts, or professional vehicle service, our dedicated team of experts is here to meet your every automotive need. As a locally owned business, we pride ourselves on delivering a relaxed and pressure-free buying experience to our valued customers.
With a strong presence in the community and exceptional customer satisfaction ratings, we stand out among the competition. Come and visit BMW of Alexandria - Arlington, your trusted neighborhood dealership, for top-notch products and unparalleled services. We eagerly await the opportunity to serve you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:00 AM - 9:00 PM
Tuesday 7:00 AM - 9:00 PM
Wednesday 7:00 AM - 9:00 PM
Thursday 7:00 AM - 9:00 PM
Friday 7:00 AM - 9:00 PM
Saturday 8:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 8:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday 10:00 AM - 6:00 PM
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Showing 763 reviews
October 24, 2023
I pulled into the dealership unannounced early one morning with a flat tire I just created via a pot hole on I495. The busy service folks welcomed me quickly and had my run flat tire replaced and back morning with a flat tire I just created via a pot hole on I495. The busy service folks welcomed me quickly and had my run flat tire replaced and back on the road in just over one hour. Great service - much appreciated! More
by SJC
Employees Worked With
Daniel Choi
Helpful October 24, 2023
Brought my daughters car up for its first service, everything went smoothly. They even wash the car after the oil change the service writer did a great job, the car was missing a spacer from underneat everything went smoothly. They even wash the car after the oil change the service writer did a great job, the car was missing a spacer from underneath on the chassis. The service writer addressed the issue in a professional manner. Highly recommend them. More
by jim
Employees Worked With
Other Employees :
They do not have the picture of the young lady who was a service writer who took care of my car
October 23, 2023
Your service department is the worst ever. Two hours of sitting waiting for service. I had an appointment Two hours of sitting waiting for service. I had an appointment More
by mcewanmb
Employees Worked With
October 10, 2023
I just want to take a minute to talk about my experience at BMW of Alexandria. As you can see, I gave it five stars because of my experience from beginning to end, and more especially I would like to give h at BMW of Alexandria. As you can see, I gave it five stars because of my experience from beginning to end, and more especially I would like to give high praise to the salesperson, Ms. Karen Cruz. Karen always has a friendly smile on her face and an upbeat positive encouraging attitude which makes you feel like “HOME”. I cannot say enough about Karen, she is an extremely genuine lady, a person of honor, and a professional with integrity. She offered a beverage while we discussed the vehicle, and she provided a tour of the dealership and the service department. I found she was highly knowledgeable of BMW’s history as well as the lineup of vehicles. She went above and beyond to assist in the purchase of the BMW X1 to make sure all my expectations were met. I selected to customize my BMW X1 with features not available at the dealership or surrounding dealerships. The vehicle was custom built in Regensburg Germany, which increase the delivery time to the dealership. Karen kept weekly status updates that were clear and concise communications with me by phone, e-mail and in person when I visited the dealership. I felt like there were no games with her. Karen provided no pressure, and I did not feel rushed. I truly appreciate Karen's patience as well as listening to what my needs were. The price was exactly as negotiated, no last-minute surprises. When my vehicle arrived at the dealership, Karen reached out to me, and we set up an appointment for me to pick up my X1. Once I arrived at my appointment, the vehicle was so beautiful I almost cried. Karen patted me on my back, and she said this is your X1. Karen explained the BMW Genius program to me. The very friendly BMW Genius representative came over and explained the program and helped me with the BMW app and product information. Later in the week I came to the dealership to purchase additional accessories for my vehicle, Karen took the time to speak with me as well as giving outstanding service to her customer. I noticed that Karen pays special attention to her past and present customers. I have already started recommending her to family and friends who are looking for a BMW vehicle. Karen Cruz is the “MPV” for BMW of Alexandria and thank you for hiring such a wonderful team member. If you are looking to buy a vehicle soon, pay a visit to BMW of Alexandria and ask for Karen Cruz, you will be glad you did and you will not regret it. More
by Anita Singleton
Employees Worked With
October 06, 2023
Provides good deals and treats the customer with respect. Answers all questions with direct answers. Answers all questions with direct answers. More
by G.Laporte
Employees Worked With
September 30, 2023
BMW of Alexandria is a most excellent dealership. Customer satisfaction is a number one priority. They take care of the minute details and make the entire process pleasurable. Kevin Mahoney is the be Customer satisfaction is a number one priority. They take care of the minute details and make the entire process pleasurable. Kevin Mahoney is the best of the best. That is why our last 5 cars have come from BMW of Alexandria and Kevin. More
by RHB1971
September 29, 2023
Working with Karen C. was an absolute pleasure! Karen is extremely patient and knowledgeable. I highly recommend you chat with Karen if you are considering buying a new o was an absolute pleasure! Karen is extremely patient and knowledgeable. I highly recommend you chat with Karen if you are considering buying a new or previously owned BMW. More
by LHK
September 22, 2023
Excellent service Courteous service advisor Great communication Easy drop off and quick pick up Have been using them for over 20 years… communication Easy drop off and quick pick up Have been using them for over 20 years… More
by rbaams
Employees Worked With
September 20, 2023
If I could rate their service center minus infinite stars I would. I've had better treatment from the non-luxury dealers I've dealt with in the past. When buying a mid-tier luxury brand car you expect that p I would. I've had better treatment from the non-luxury dealers I've dealt with in the past. When buying a mid-tier luxury brand car you expect that part of the additional price you pay is for better service. The receptionist is rude and incompetent. Be prepared to wait 45 min to an hour beyond any listed appointment. Loaner cars can be hard to come by. I noticed problems with my X5 right away. When the vehicle would run out of electricity and switch to gas it would lurch and shudder violently. We took the car in and they couldn't replicate the issue and told us it was probably fine. The check engine light in my car came on this week. I plugged the car in like normal at the end of the day in my garage. After reaching 100% charge at 1:30 am my BMW app on my phone received a termination message and the car stopped charging. I came out in the morning to drive the car and the electrical system was completely dead, no power to anything. I called BMW Alexandria to report the problem. The receptionist said someone would call me back but several hours later no one had called. My wife called back to follow up stating we were stranded with no car and unable to get it out of the garage and asked what to do. The receptionist rudely exclaimed that we would have to have the car towed in to the Alexandria service center on our own expense. This didn't make sense to me as the car was a 2022 model and clearly under warranty and BMW roadside assistance. I called BMW Fairfax and the receptionist was amazing. She asked me for my make and model and pulled up my vehicle record. She said my vehicle was covered by roadside assistance and that she was scheduling an appointment and also connecting me to a roadside assistance rep. A truck showed up immediately and towed the car into BMW Fairfax and a service rep called me right away to discuss the issues I was having. Alexandria service just called me a few minutes ago to follow up and ask what the issue I was having with the car. I said "thanks, but you're more than a day late, I've already had the car towed to Fairfax and they are already diagnosing it." This place will do whatever it takes to sell you a car and then once you are a customer they will treat you like you don't exist. I will never buy a car from this place ever again. Do yourself a favor and read the reviews of BMW Alexandria and compare them to the other DC area dealerships and you will see that there is a reason why their reviews are consistently a full star lower than the other BMW dealerships in the area. AVOID AT ALL COSTS. You've been warned! There's plenty of other dealers to choose from in the area, you don't need to be treated as less than human when paying this much for a car. More
by MJ
Employees Worked With
