BMW of Alexandria

BEWARE HORRENDOUS CUSTOMER SERVICE ** **GENERAL MANAGER OMAR STWODAH WILL NOT RETURN YOUR CALLS** Once the dealership makes their sale they forget about you and fail to provide assistance. I purchased a OMAR STWODAH WILL NOT RETURN YOUR CALLS** Once the dealership makes their sale they forget about you and fail to provide assistance. I purchased an $80k vehicle from this dealership in November 2023. The vehicle fit the criteria for a $3700 tax credit which I took advantage of. Fast forward to June 2024 I get a call from the IRS saying I owed them $3700. Upon further inquiry the IRS stated that the dealership failed to electronically submit the tax credit form to them. The IRS advised me to call the dealership to get them to fix the issue in to still take advantage of the tax credit. I contacted the dealership multiple times and am advised that only the general manager, OMAR STWODAH was the only person who could help me. I have called continuously for the last month a am getting transferred to voicemails that never get returned. My wife physically showed up there when OMAR STWODAH is working and waited for a couple hours just for him to not be able to meet with her. The IRS advises that the issue has not been remedied. I called again today and keep getting sent to voicemails that didn’t work and eventually when I did get a human being on the phone they said Omar wasn’t around and wouldn’t be back until Monday. When I asked to be transferred to his voicemail they advised the phone system was down and they couldn’t transfer me. This is like the Chappelle Show Pop Copy episode except this time it isn’t funny. TAKE YOUR BUSINESS SOMEWHERE ELSE. More

Great service! ! Car brought back clean —- washed and vacuumed !! Running perfectly! It’s always s painless way for my car service!! ! Car brought back clean —- washed and vacuumed !! Running perfectly! It’s always s painless way for my car service!! More

I have bought several BMW's through Hosseim. ..He is awesome! Highly recommend. Mary M. ..He is awesome! Highly recommend. Mary M. More

Amazing! We found the car we wanted at a reasonable price and were in and out in about 1 hour total We found the car we wanted at a reasonable price and were in and out in about 1 hour total More

Consistently good from the greeters to the advisors. Instructions are always followed whenever I leave them. Instructions are always followed whenever I leave them. More

Great support especially from Kevin. Purchased 3 BMW's through the years from Kevin Mahoney. Purchased 3 BMW's through the years from Kevin Mahoney. More

Outstanding support for the service and I want to thank the team. Keep up the great work. the team. Keep up the great work. More

Extremely Disappointed with BMW Service I am writing to express my extreme displeasure with the service I received at the Alexandria’s BMW dealership on 5/20/24. My experience was far below the standard to express my extreme displeasure with the service I received at the Alexandria’s BMW dealership on 5/20/24. My experience was far below the standard I expect from a brand like BMW. I arrived ten minutes before the service center opened, hoping to get a quick oil change as I was short on time. I explicitly communicated my need for a swift service to the service advisor. Instead of understanding my situation, he mocked my decision to only request an oil change, which I found highly disrespectful and unprofessional. This behavior is unacceptable, especially from a representative of a luxury brand. Despite being assured that the service would take approximately an hour and fifteen minutes, I ended up waiting for over two hours. This significant delay caused me considerable inconvenience and disrupted my entire schedule for the day. The lack of transparency and disregard for my time was incredibly frustrating. Additionally, the service advisor quoted me $1100 for a set of four tires. Given the terrible service I experienced, I would rather pay $1500 elsewhere than continue to deal with such disrespect and inefficiency. To add to my frustration, I inquired if an issue I currently have with my car was covered under my warranty. Instead of looking it up, the advisor automatically said it would cost $200 just to diagnose the issue. This lack of effort and customer care is deeply disappointing. Because the service took so long, they didn’t even run my car through the wash, which is a standard part of the service. Driving away in a dirty car after such a poor experience was embarrassing and further highlighted the lack of attention to detail. Overall, I am very disappointed with the level of service and the disrespectful attitude of the staff. I hope BMW takes this feedback seriously and makes the necessary improvements to ensure that no other customer has to endure such an unpleasant experience in the future. More

OMG! !! Where do I begin re: the wonderful team at BMW of Alexandria!?! I was actually looking at another make/model vehicle but at every turn that vehic !! Where do I begin re: the wonderful team at BMW of Alexandria!?! I was actually looking at another make/model vehicle but at every turn that vehicle was blocked. I took it as a Divine intervention - Divine it was INDEED!!! Disappointed I reached out re: a vehicle and Ali Hussain replied saying that vehicle was sold but continued by asking if he could help me with anything else. I said, “Yes.l and the rest is history! Next thing I know, I was driving away with my X1 🥰. And may I add, Krishna Fahim the “BMW Genius” took great care and patience showing me the ins/outs of my new vehicle ☺️ Both Ali and Krishma went above and beyond making a very frustrating decision and purchase of my first BMW a phenomenal experience!!! Needless to say this relationship will be a match made in Heaven & they have created a BMW client FOREVER 🧡 Thank you to EVERYONE at BMW of Alexandria who made that purchase run so smoothly!!! More

Beware of Deceptive Practices at BMW Alexandria Service Center. My recent experience at BMW Alexandria Service Center was deeply disappointing, marked by their disregard for warranties and deceitful billin Center. My recent experience at BMW Alexandria Service Center was deeply disappointing, marked by their disregard for warranties and deceitful billing practices. Despite assurances of a 12-month warranty, when one of the wheels I purchased developed a fault, the service center conveniently ignored their commitment, citing obscure clauses. First they denied I purchased that wheel and then when I showed them the receipt, they cited technicalities that they can't replace it. This breach of trust reflects poorly on their integrity. Adding insult to injury, their billing practices are appalling. They charged me for their own incompetence during a follow-up visit, including an unexpected fee for a mechanic's test drive I never requested. The lack of transparency and accountability is concerning. Fellow BMW owners should be wary of the BMW Alexandria Service Center's deceptive practices and consider alternatives for their servicing needs. Because of breach of trust more than once, I have decided never to visit the Service Department of BMW Alexandria. More