BMW of Alexandria

Thank you, Marcelo, for the excellent service you have provided. He communicated with me, ensuring my expectations were met and keeping me informed of progress every day when each of my cars were in servi provided. He communicated with me, ensuring my expectations were met and keeping me informed of progress every day when each of my cars were in service.   The requested services were successfully completed, as well as a multi point inspection which is complementary. Every time I went to BMW of Alexandria Service, Marcello gave me an estimate of cost and time to complete the requested maintenance items.   Car brought back clean —- washed and vacuumed!! Running perfectly!   Thank you. More

Very courteous staff, from top to bottom. John Mannion was excellent and informative with every issue with my car. ⁷ John Mannion was excellent and informative with every issue with my car. ⁷ More

BEWARE HORRENDOUS CUSTOMER SERVICE ** **GENERAL MANAGER OMAR STWODAH WILL NOT RETURN YOUR CALLS** Once the dealership makes their sale they forget about you and fail to provide assistance. I purchased a OMAR STWODAH WILL NOT RETURN YOUR CALLS** Once the dealership makes their sale they forget about you and fail to provide assistance. I purchased an $80k vehicle from this dealership in November 2023. The vehicle fit the criteria for a $3700 tax credit which I took advantage of. Fast forward to June 2024 I get a call from the IRS saying I owed them $3700. Upon further inquiry the IRS stated that the dealership failed to electronically submit the tax credit form to them. The IRS advised me to call the dealership to get them to fix the issue in to still take advantage of the tax credit. I contacted the dealership multiple times and am advised that only the general manager, OMAR STWODAH was the only person who could help me. I have called continuously for the last month a am getting transferred to voicemails that never get returned. My wife physically showed up there when OMAR STWODAH is working and waited for a couple hours just for him to not be able to meet with her. The IRS advises that the issue has not been remedied. I called again today and keep getting sent to voicemails that didn’t work and eventually when I did get a human being on the phone they said Omar wasn’t around and wouldn’t be back until Monday. When I asked to be transferred to his voicemail they advised the phone system was down and they couldn’t transfer me. This is like the Chappelle Show Pop Copy episode except this time it isn’t funny. TAKE YOUR BUSINESS SOMEWHERE ELSE. More

Great service! ! Car brought back clean —- washed and vacuumed !! Running perfectly! It’s always s painless way for my car service!! ! Car brought back clean —- washed and vacuumed !! Running perfectly! It’s always s painless way for my car service!! More

I have bought several BMW's through Hosseim. ..He is awesome! Highly recommend. Mary M. ..He is awesome! Highly recommend. Mary M. More

Amazing! We found the car we wanted at a reasonable price and were in and out in about 1 hour total We found the car we wanted at a reasonable price and were in and out in about 1 hour total More

Consistently good from the greeters to the advisors. Instructions are always followed whenever I leave them. Instructions are always followed whenever I leave them. More

Great support especially from Kevin. Purchased 3 BMW's through the years from Kevin Mahoney. Purchased 3 BMW's through the years from Kevin Mahoney. More

Outstanding support for the service and I want to thank the team. Keep up the great work. the team. Keep up the great work. More

Extremely Disappointed with BMW Service I am writing to express my extreme displeasure with the service I received at the Alexandria’s BMW dealership on 5/20/24. My experience was far below the standard to express my extreme displeasure with the service I received at the Alexandria’s BMW dealership on 5/20/24. My experience was far below the standard I expect from a brand like BMW. I arrived ten minutes before the service center opened, hoping to get a quick oil change as I was short on time. I explicitly communicated my need for a swift service to the service advisor. Instead of understanding my situation, he mocked my decision to only request an oil change, which I found highly disrespectful and unprofessional. This behavior is unacceptable, especially from a representative of a luxury brand. Despite being assured that the service would take approximately an hour and fifteen minutes, I ended up waiting for over two hours. This significant delay caused me considerable inconvenience and disrupted my entire schedule for the day. The lack of transparency and disregard for my time was incredibly frustrating. Additionally, the service advisor quoted me $1100 for a set of four tires. Given the terrible service I experienced, I would rather pay $1500 elsewhere than continue to deal with such disrespect and inefficiency. To add to my frustration, I inquired if an issue I currently have with my car was covered under my warranty. Instead of looking it up, the advisor automatically said it would cost $200 just to diagnose the issue. This lack of effort and customer care is deeply disappointing. Because the service took so long, they didn’t even run my car through the wash, which is a standard part of the service. Driving away in a dirty car after such a poor experience was embarrassing and further highlighted the lack of attention to detail. Overall, I am very disappointed with the level of service and the disrespectful attitude of the staff. I hope BMW takes this feedback seriously and makes the necessary improvements to ensure that no other customer has to endure such an unpleasant experience in the future. More