BMW of Alexandria

My service provider, Nejad Khalefa was excellent at notifying and providing me all of the information in the my service process. Although a loaner vehicle wasn't available when I dropped off my vehicle notifying and providing me all of the information in the my service process. Although a loaner vehicle wasn't available when I dropped off my vehicle Wednesday, July 24, 2024, he ensured that one was available so I can keep my car there to get the necessary service I needed. I was able to have transportation while my vehicle was being serviced. Nejad was a true professional, and I recommend him to anyone who needs to have there vehicle serviced at BMW. More

Daniel Braslavskiy was terrific. He was responsive, communicative, resourceful, pleasant to deal with and overall helpful. I will call him directly for help in the future. I hope He was responsive, communicative, resourceful, pleasant to deal with and overall helpful. I will call him directly for help in the future. I hope he stays with the BMW Center for a long time. More

Brought my daughter’s car up for its first service, everything went smoothly. They even washed the car after the oil change. The BMW service advisor Marcelo did an excellent job and kept me informed wi everything went smoothly. They even washed the car after the oil change. The BMW service advisor Marcelo did an excellent job and kept me informed with the progress both via email and text for the entire duration the car was in shop. Thank you, Marcello. More

excellent all the way around. Gutu excellent individual. will do business with him again. thank you for your help Gutu excellent individual. will do business with him again. thank you for your help More

Thank you, Marcelo, for the excellent service you have provided. He communicated with me, ensuring my expectations were met and keeping me informed of progress every day when each of my cars were in servi provided. He communicated with me, ensuring my expectations were met and keeping me informed of progress every day when each of my cars were in service.   The requested services were successfully completed, as well as a multi point inspection which is complementary. Every time I went to BMW of Alexandria Service, Marcello gave me an estimate of cost and time to complete the requested maintenance items.   Car brought back clean —- washed and vacuumed!! Running perfectly!   Thank you. More

Very courteous staff, from top to bottom. John Mannion was excellent and informative with every issue with my car. ⁷ John Mannion was excellent and informative with every issue with my car. ⁷ More

BEWARE HORRENDOUS CUSTOMER SERVICE ** **GENERAL MANAGER OMAR STWODAH WILL NOT RETURN YOUR CALLS** Once the dealership makes their sale they forget about you and fail to provide assistance. I purchased a OMAR STWODAH WILL NOT RETURN YOUR CALLS** Once the dealership makes their sale they forget about you and fail to provide assistance. I purchased an $80k vehicle from this dealership in November 2023. The vehicle fit the criteria for a $3700 tax credit which I took advantage of. Fast forward to June 2024 I get a call from the IRS saying I owed them $3700. Upon further inquiry the IRS stated that the dealership failed to electronically submit the tax credit form to them. The IRS advised me to call the dealership to get them to fix the issue in to still take advantage of the tax credit. I contacted the dealership multiple times and am advised that only the general manager, OMAR STWODAH was the only person who could help me. I have called continuously for the last month a am getting transferred to voicemails that never get returned. My wife physically showed up there when OMAR STWODAH is working and waited for a couple hours just for him to not be able to meet with her. The IRS advises that the issue has not been remedied. I called again today and keep getting sent to voicemails that didn’t work and eventually when I did get a human being on the phone they said Omar wasn’t around and wouldn’t be back until Monday. When I asked to be transferred to his voicemail they advised the phone system was down and they couldn’t transfer me. This is like the Chappelle Show Pop Copy episode except this time it isn’t funny. TAKE YOUR BUSINESS SOMEWHERE ELSE. More

Great service! ! Car brought back clean —- washed and vacuumed !! Running perfectly! It’s always s painless way for my car service!! ! Car brought back clean —- washed and vacuumed !! Running perfectly! It’s always s painless way for my car service!! More

I have bought several BMW's through Hosseim. ..He is awesome! Highly recommend. Mary M. ..He is awesome! Highly recommend. Mary M. More

Amazing! We found the car we wanted at a reasonable price and were in and out in about 1 hour total We found the car we wanted at a reasonable price and were in and out in about 1 hour total More