BMW of Alexandria

I am writing to express my complete and utter disappointment with the service I received at BMW of Alexandria. My recent experience has been nothing short of a nightmare, and I feel compelled to disappointment with the service I received at BMW of Alexandria. My recent experience has been nothing short of a nightmare, and I feel compelled to share how poorly I was treated at your establishment. I scheduled my car for maintenance last Friday, expecting the premium service that BMW claims to offer. Instead, I was met with apathy and unprofessionalism. Upon my arrival, I was instructed to speak with an associate regarding my car. I waited inside for nearly 15 minutes while your staff either ignored me or were too busy to acknowledge my presence. Not a single person asked if I needed assistance or even had the courtesy to tell me to wait. When someone finally decided to help, I detailed the issues with my car: brake problems, an oil change, an expired safety check, and any other necessary fixes. I was promised that all of these would be addressed, and the car would be thoroughly cleaned. I was also assured I would be contacted by the end of the day on Friday to pick up my car. Friday came and went without a single update. I spent Saturday morning calling your service department for nearly two hours, only to be met with endless ringing. When I finally got through, I was told that the supervisor was too busy to speak with me. Eventually, the supervisor called back, apologized, and promised that my car would be ready by 5 PM on Saturday. But, unsurprisingly, the car was not ready. I was then told it would be ready Monday morning. I rearranged my busy schedule to accommodate this delay, only to be met with further disappointment. When I finally picked up my car, I was furious to find it in a disgraceful condition. The car was filthy both inside and out, the tire pressure was low, the mirrors were not folded, and, worst of all, the safety check had not been renewed. When I voiced my concerns, the associate appeared irritated, and a shuttle driver was instructed to clean the car. The car was returned with water spots and still dirty on the inside. The associate made a half-hearted attempt to fix the mirrors, and when I mentioned the tire pressure, I was told it would "be fine after driving for a while." To top it all off, when I got home, the left tire was completely flat. This is absolutely unacceptable. I spent $3,300 on this service, fully prepared to spend an additional $7,000 to address the remaining issues, and this is the treatment I received? I have never felt so disrespected and undervalued as a customer. This experience has left me with no desire to continue any relationship with BMW. I will be sharing this horrendous experience with all my friends, family members, and my entire business network. I have already decided that neither I nor any of my companies will purchase or authorize the purchase of BMW vehicles in the future. I am beyond pissed off and completely disillusioned with BMW of Alexandria. This level of service is inexcusable and reflects poorly on your brand. I sincerely hope that steps are taken to address these issues, though I am doubtful any action will be sufficient to restore my faith in your dealership. More

I’ve leased over 10 cars over the years with this dealership and especially with sales rep Hossain. It is always a low hassle experience with honest pricing and top notch service both during the purc dealership and especially with sales rep Hossain. It is always a low hassle experience with honest pricing and top notch service both during the purchase and throughout the life of the lease. Strongly strongly recommend Hossain and the dealership. More

Excellent service. Had scheduled service done earlier than indicated and called to let me know. Had scheduled service done earlier than indicated and called to let me know. More

My service provider, Nejad Khalefa was excellent at notifying and providing me all of the information in the my service process. Although a loaner vehicle wasn't available when I dropped off my vehicle notifying and providing me all of the information in the my service process. Although a loaner vehicle wasn't available when I dropped off my vehicle Wednesday, July 24, 2024, he ensured that one was available so I can keep my car there to get the necessary service I needed. I was able to have transportation while my vehicle was being serviced. Nejad was a true professional, and I recommend him to anyone who needs to have there vehicle serviced at BMW. More

Nejad was extremely helpful and provided me valuable input for my vehicle for every step of the process. I would recommend Nejad to anyone as a customer service advisor. input for my vehicle for every step of the process. I would recommend Nejad to anyone as a customer service advisor. More

Daniel Braslavskiy was terrific. He was responsive, communicative, resourceful, pleasant to deal with and overall helpful. I will call him directly for help in the future. I hope He was responsive, communicative, resourceful, pleasant to deal with and overall helpful. I will call him directly for help in the future. I hope he stays with the BMW Center for a long time. More

Brought my daughter’s car up for its first service, everything went smoothly. They even washed the car after the oil change. The BMW service advisor Marcelo did an excellent job and kept me informed wi everything went smoothly. They even washed the car after the oil change. The BMW service advisor Marcelo did an excellent job and kept me informed with the progress both via email and text for the entire duration the car was in shop. Thank you, Marcello. More

Thank you, Marcelo, for the excellent service you have provided. He communicated with me, ensuring my expectations were met and keeping me informed of progress every day when each of my cars were in servi provided. He communicated with me, ensuring my expectations were met and keeping me informed of progress every day when each of my cars were in service.   The requested services were successfully completed, as well as a multi point inspection which is complementary. Every time I went to BMW of Alexandria Service, Marcello gave me an estimate of cost and time to complete the requested maintenance items.   Car brought back clean —- washed and vacuumed!! Running perfectly!   Thank you. More

excellent all the way around. Gutu excellent individual. will do business with him again. thank you for your help Gutu excellent individual. will do business with him again. thank you for your help More

Very courteous staff, from top to bottom. John Mannion was excellent and informative with every issue with my car. ⁷ John Mannion was excellent and informative with every issue with my car. ⁷ More