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BMW of Alexandria

Alexandria, VA

4.2
790 Reviews
Welcome to BMW of Alexandria - Arlington, your premier destination for BMW excellence! Whether you're in the market for a new BMW, a quality used vehicle, genuine BMW parts, or professional vehicle service, our dedicated team of experts is here to meet your every automotive need. As a locally owned business, we pride ourselves on delivering a relaxed and pressure-free buying experience to our valued customers. With a strong presence in the community and exceptional customer satisfaction ratings, we stand out among the competition. Come and visit BMW of Alexandria - Arlington, your trusted neighborhood dealership, for top-notch products and unparalleled services. We eagerly await the opportunity to serve you!
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499 South Pickett Street

Alexandria, VA

22304

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Showing 790 reviews

September 25, 2024

Bought a new I4e and it was a great experience. Erin Balaban was very attentive, informative, and did everything she could to move the process along. More

by Aaron.geduldig
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Erin Balaban
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 09, 2024 -

BMW of Alexandria responded

Thank you for sharing your experience! We’re thrilled that Erin Balaban provided such attentive and informative service during your i4e purchase. We’re glad the process went smoothly, and we hope you’re loving your new vehicle. If you need anything in the future, we’re here to help!

September 19, 2024

Last week Friday, September 14, I called BMW of Alexandria service department and was routed to service advisor AJ Wiggins. AJ politely listened as I told him that I needed to get my oil changed an More

by nmatwell
Recommend Dealer
Yes
Employees Worked With
AJ Wiggins
Sep 20, 2024 -

BMW of Alexandria responded

Thank you for sharing your positive experience with AJ! It's great to know you left satisfied, and we appreciate your trust in AJ for future service needs. We look forward to serving you again!

September 18, 2024

Rating was for the service. Always a good experience there. Had a flat tire replaced and they matched the online price More

by andrew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Jackson. Service.
Sep 20, 2024 -

BMW of Alexandria responded

Thank you for your feedback! We're glad to hear that you had another positive service experience and that we were able to match the online price for your tire replacement. We look forward to continuing to provide you with great service in the future!

September 12, 2024

I am very pleased with the service on my 540ix. My service advisor, Ina Pacheco, is always a pleasure to work with. Ina is very helpful, knowledgeable, friendly and a true professional. The check-o More

by jberman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bulent Inal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hosseim Alavi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dustin Aliano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ina Pacheco
Sep 16, 2024 -

BMW of Alexandria responded

Thank you so much for your kind words and continued loyalty! We're delighted to hear that both Ina and Hossein have consistently provided you with exceptional service. It's great to know that our team makes every visit a pleasure for you. We truly appreciate your trust and look forward to serving you and your family for many more years to come!

September 08, 2024

I visited this dealership 3-times over the course of 2-weeks and each visit exceeded my expectations. On my first visit to conduct research on a M2 or M240i Xdrive, I went on a Saturday and the place wa More

by TC
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nichita Gutu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Milligan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eugene (Helped with MyBMW Setup)
Sep 16, 2024 -

BMW of Alexandria responded

Thank you so much for taking the time to share this detailed review! We're thrilled to hear about your outstanding experience with Nichita at BMW of Alexandria. It’s great to know that you felt comfortable and unpressured throughout your visits and that Nichita’s professionalism and transparency made the process smooth. We truly appreciate your trust and look forward to welcoming you and your wife back when the time comes for your next vehicle. Enjoy your new M240i Xdrive!

September 04, 2024

Bought BMW 5 series. Sales guy was good but finance manager was rude when I decline the services. No communication. They didn't gave manuals. Behavior was so rude. One More

by Rehman iqbal
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Nichita Gutu
3.0
This rating includes all reviews, with more weight given to recent reviews.
Basir Sabeti
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 04, 2024 -

BMW of Alexandria responded

We're sorry to hear about your disappointing experience with the finance manager and the lack of after-sale support. This is not the standard of service we strive for, especially when purchasing a certified vehicle. Your feedback is important to us, please email careteam@bmwofalexandria.com so that we may better understand & assist.

August 31, 2024

Since I moved to Alexandria Greg has handled all my service needs. His advice is spot on and while my car has been in the shop he kept me updated regularly through the process. I highly recommend hi More

by Daveg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Jackson
Sep 04, 2024 -

BMW of Alexandria responded

Thank you for your kind words! We're thrilled to hear that Greg has consistently provided excellent service and kept you well-informed throughout the process. Your recommendation means a lot to us, and we appreciate your trust. We're happy to have Greg as part of our team, and we look forward to continuing to assist you with all your service needs.

August 28, 2024

I am writing to express my complete and utter disappointment with the service I received at BMW of Alexandria. My recent experience has been nothing short of a nightmare, and I feel compelled to More

by sabdelkader
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I do not remember his name
Aug 28, 2024 -

BMW of Alexandria responded

We're very sorry to hear about your disappointing experience at BMW of Alexandria. This is not the level of service we strive to provide, and we understand your frustration. Please email careteam@bmwofalexandria.com so that we may further assist you. Thank you for bringing this to our attention.

August 19, 2024

I’ve leased over 10 cars over the years with this dealership and especially with sales rep Hossain. It is always a low hassle experience with honest pricing and top notch service both during the purc More

by JHFW
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hosseim Alavi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2024 -

BMW of Alexandria responded

Thank you for your continued trust and loyalty! We're thrilled to hear that your experiences with Hossain and our dealership have been consistently positive, with honest pricing and top-notch service. Your strong recommendation means a lot to us, and we look forward to continuing to serve you in the future!

August 12, 2024

Excellent service. Had scheduled service done earlier than indicated and called to let me know. More

by chucksheldon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nejad Khalefa
Aug 13, 2024 -

BMW of Alexandria responded

We’re so happy to hear you enjoyed your visit and the communication proviided! Thank you for your support, and we’re excited to assist you in the future.

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