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BMW of Alexandria
Alexandria, VA
785 Reviews
Welcome to BMW of Alexandria - Arlington, your premier destination for BMW excellence! Whether you're in the market for a new BMW, a quality used vehicle, genuine BMW parts, or professional vehicle service, our dedicated team of experts is here to meet your every automotive need. As a locally owned business, we pride ourselves on delivering a relaxed and pressure-free buying experience to our valued customers.
With a strong presence in the community and exceptional customer satisfaction ratings, we stand out among the competition. Come and visit BMW of Alexandria - Arlington, your trusted neighborhood dealership, for top-notch products and unparalleled services. We eagerly await the opportunity to serve you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:00 AM - 9:00 PM
Tuesday 7:00 AM - 9:00 PM
Wednesday 7:00 AM - 9:00 PM
Thursday 7:00 AM - 9:00 PM
Friday 7:00 AM - 9:00 PM
Saturday 8:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 8:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday 10:00 AM - 6:00 PM
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Showing 785 reviews
August 15, 2023
Erin was great. Thank you for taking care of me. I was blessed the way she treated me and sold me my dream car. Best Employee of the month Thank you for taking care of me. I was blessed the way she treated me and sold me my dream car. Best Employee of the month More
by Dak
August 15, 2023
If zero stars were an option, that would be a more accurate reflection of my review! I worked in management of car business for many years so I'm very familiar with how car dealerships run. First, accurate reflection of my review! I worked in management of car business for many years so I'm very familiar with how car dealerships run. First, this dealership claims to have ONE price, there is ZERO negotiation! Second, customer service is AWFUL!!! Third, they are RUDE and LIE and still owe me money! I purchased a vehicle from them earlier this year. I knew the vehicle and made arrangements with Andri to test drive the vehicle at a specific time. I showed up on time and took a while to find someone to help me and direct me to Andri! I took a quick test drive and check the vehicle over and sat down to negotiate. There was no negotiating, none! The agreed to give me all weather mats for my vehicle though. I already had obtained my own financing and extended warranty and proceeded to complete all the necessary paperwork. I went to pick up cashier checks from my bank and was told to text copies of the checks to Andri to facilitate the paperwork. I asked that I complete everything necessary so I could drop the checks off and leave when I returned. The process for the paperwork was quite slow, especially considering this was essentially a cash deal for them since I was providing cashier checks for the whole purchase. I also had my own tags that were being put on the vehicle. I send copies of those checks as requested and let Andri know precisely what time I would be back. Upon arrival he was with another customer and again, I couldn't find anyone to assist me. Then I was told it would be just about 3 minutes. I arrived back at the dealership before 2pm and by 230pm was beginning to get quite frustrated. Andri was not available and I was still waiting on the finance manger, Jeremy Seepersaud. I popped in to his office and asked how much longer it would be, he was quite RUDE to me! I asked Andri to ensure that there was absolutely NO dealer or other advertising on the vehicle and when I walk out to leave, this request was not honored! To make matters worse, they messed up the tags and I had to spend over an hour at DMV resolving this issue. I sent Andri a receipt for the mats that they promised me, he was on vacation and requested that I remind him the following week, which I promptly did. Three weeks later, I had still not received a check so I followed up. I was assured that I would have a check the following week and that it was 'processing', when i hadn't received a check the following week, i followed up again. I then reached out to the General manager and the used car manger multiple times over the last few weeks and NOT ONE person has returned a call or email NOR have they reimbursed me as promised! I really hoped they would follow through on their promises and redeem my HORRIBLE experience with them before i wrote any reviews, but here we are! More
by Christine k
August 13, 2023
Girard, Krishma and Mustafa were patient, kind and so easy to work with. It was a seamless experience and I felt comfortable and confident working with each of them. easy to work with. It was a seamless experience and I felt comfortable and confident working with each of them. More
by Jennifermorganan
August 13, 2023
Luke was a great sales person and I had an easy transaction with Dustin in finance transaction with Dustin in finance More
by gregce
Employees Worked With
August 13, 2023
(1) website did 90% of job (2) chat did rest 5% of job (3) phone call did 3% of job (4) I walked in to dealership after barely spending an hour on (1) (2) & (3) and was able to close the deal in les job (3) phone call did 3% of job (4) I walked in to dealership after barely spending an hour on (1) (2) & (3) and was able to close the deal in less than an hour. I have bought BMW from several dealers but BMW Alexandria experience is the best. And I walked away with $102K brand new 2014 iX fully loaded automobile. I was treated with smile, respect and my time was valued all the way through. Truly got Ultimate Shopping Experience to drive away with Ultimate Driving Machine. Darryl, Dustin, Mellow and the management team are the best folks. More
by AKS
August 12, 2023
Amazing dealership who provides thorough and detailed information to customers. Bought my first BMW from this dealership and can’t recommend it enough. Habib Mehdi was an excellent individual who walked information to customers. Bought my first BMW from this dealership and can’t recommend it enough. Habib Mehdi was an excellent individual who walked me through the whole car buying process and was completely transparent and attentive to my needs. Krishma Fahim showed me how to utilize my BMW to its best potential and answered all my questions with a smile on her face. Finally, Mustafa Shaikh listed to all my concerns and was extremely kind while explaining all of my different payment options. A wonderful team with contagious kindness! More
by patricia lopez
August 12, 2023
Very helpful, responsive and it was a pleasure. I went pass 2 other dealerships, Dulles and Fairfax because this one was recommended and they did not disappoint I went pass 2 other dealerships, Dulles and Fairfax because this one was recommended and they did not disappoint More
by Custus
August 12, 2023
Great dealership! We are repeat customers and will continue coming back to work with Habib and the rest of the staff. We are repeat customers and will continue coming back to work with Habib and the rest of the staff. More
by SS13
Employees Worked With
August 12, 2023
Superior vehicle knowledge. Customer expressed patience, answering all of our questions. Exceeded our expectations! Kudos. Customer expressed patience, answering all of our questions. Exceeded our expectations! Kudos. More
by Carolynk322
August 11, 2023
Great customer service and attentiveness. Girard Wright Krishna Fahim and Mustafa all did their best to meet my needs, issues and ultimately sold me the car I wanted. Girard Wright Krishna Fahim and Mustafa all did their best to meet my needs, issues and ultimately sold me the car I wanted. More
by cbergara5
