BMW Portland

We've been with this dealer even before Lithia took over. We can tell the service is worse and worse. This is our 3rd X5 from Portland BMW. We always bought a life-time free oil change when buying a car. Of We can tell the service is worse and worse. This is our 3rd X5 from Portland BMW. We always bought a life-time free oil change when buying a car. Of course, when we were paying for a car, things were all promised and confirmed they would meet your satisfaction. Currently, if we want to only get an oil change (because our car is still new), they would not loan us a car although it can take up to 4 hrs (have waited at the dealer before) for a routine oil change. They now flat out tell you that, unless we do "other services", they would not do anything more for us. No car wash or vacuum, or even a carwash gift card (we get that from our Honda dealer). I guess buying $65K car does not mean anything anymore. We've learned our lesson. No more a lifetime oil change! More

Easy fast and friendly. I've always enjoyed visiting Portland BMW. Be back again with pleasure I've always enjoyed visiting Portland BMW. Be back again with pleasure More

Will Wahlin in the service Dept. has always been a pleasure to work with. He is always clear about the repairs or maintenance needed and costs to be expected and brings a personal t has always been a pleasure to work with. He is always clear about the repairs or maintenance needed and costs to be expected and brings a personal touch to the service experience. Will is someone I feel I can trust and I appreciate his exceptional customer service. More

They are great there! I am disappointed they don't vacuum out your vehicle anymore, the COVID excuse is over! I am disappointed they don't vacuum out your vehicle anymore, the COVID excuse is over! More

Great service. You are not serious about ordering car. I ordered x5 but they gave me junk You are not serious about ordering car. I ordered x5 but they gave me junk More

Very polite and super supportive Everyone was supper friendly helped with any question I had and over all a great experience friendly helped with any question I had and over all a great experience More

Hi Chris goes above and beyond He's the best service manager I have been involved with manager I have been involved with More

Service advisor and staff were great but it does seem this location is extremely busy as it took a week and a half to book an appointment then another week to just put on 2 tire. However, everything else this location is extremely busy as it took a week and a half to book an appointment then another week to just put on 2 tire. However, everything else was great! More

Worst experience ever will never return to this dealer lied to you and cheated plus overcharged lied to you and cheated plus overcharged More

Direct and simple. An improvement from my previous visits to the dealership. Sales rep was professional yet friendly. Knew material and made me comfortable. Same with s An improvement from my previous visits to the dealership. Sales rep was professional yet friendly. Knew material and made me comfortable. Same with sale manager. Good experience. More