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BMW Portland

Portland, OR

4.5
2,061 Reviews
Call Dealership (971) 340-4590
View Awards

2001 SW Jefferson St

Portland, OR

97201

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2,061 Reviews of BMW Portland

June 06, 2023

Will has been with BMW for awhile and has been my Service Advisor. Outstanding job! Give me his recommendations, then we make a decision on the options. Never had to bring my car back for service for some More

by fjkowell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will Wahlin
Report | Print
Jun 07, 2023 -

BMW Portland responded

Hello and thank you for your kind words. We will absolutely pass along your kudos to Will. It was an absolute pleasure assisting you. Should you need anything else, please let us know.

June 02, 2023

The paint on this car is in pretty rough shape. Lots of chips on the hood. Lots of fine scratches around it . It was raining so I couldn’t see it and nobody pointed that out to me. Kind of disappo More

by HDOLPHIN13
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jean Kleser, Wade Nebeker
Report | Print
Jun 06, 2023 -

BMW Portland responded

Hello, Thank you for taking the time to bring this to my attention. I would appreciate the opportunity to speak with you directly about the cosmetic issues you found on your new vehicle. At your convenience, please contact me so that I may further assist you. Laurel Kessler lkessler@bmwportland.com New Vehicle Manager

Jun 07, 2023 -

HDOLPHIN13 responded

Hello Laurel Kessler I am responding to your email dated 6/6/23 about cosmetic issues with a vehicle I recently purchased from Portland BMW. It isn’t a new vehicle not sure if you are aware of that.

June 01, 2023

Greg Zuccarello is great to work with - he was professional and efficient. We would by a car from him again. More

by mmh1030
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Greg Zuccarello
Report | Print
Jun 02, 2023 -

BMW Portland responded

Thank you for the positive review! We appreciate your support and will be sure to pass along your kind words to Greg. Should you need anything else, please let us know.

May 31, 2023

Jesse Blair does a wonderful job and the loaner cars are a nice convenience. Thank you for the exceptional service and keep up the good work! More

by chrkane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Blair
Report | Print
Jun 01, 2023 -

BMW Portland responded

Hello there! Thank you for the positive review. We will be sure to pass along you kind words to Jesse. Come visit us again soon!

May 31, 2023

Will at BMW Portland service is amazing and I appreciate the relationship I have developed with him over the years. I am grateful to be able to have the same person! More

by TAMMEDAVIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laurel Kessler, Will Wahlin
Report | Print
Jun 01, 2023 -

BMW Portland responded

Hello there! Thank you for choosing BMW Portland. We are thrilled to see that Will continues to provide excellent assistance. Should you need anything else, please let us know.

May 31, 2023

Good service and helpful staff. I am happy with the customer service. I will go there again. More

by Nnhewitt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will Wahlin
Report | Print
Jun 01, 2023 -

BMW Portland responded

Hello! Thank you for the positive review. Come visit the BMW Portland team again soon!

May 31, 2023

Wonderful customer service, rep was very helpful and made sure I was satisfied with the work performed More

by VMILES4467
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Scorcio, Will Wahlin
Report | Print
Jun 01, 2023 -

BMW Portland responded

Hello! Thank you for choosing BMW Portland. Come visit us again soon!

May 31, 2023

I like the employees but the service department is slow and expensive. It is always a hassle getting my car serviced More

by blair
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Will Wahlin
Report | Print
Jun 05, 2023 -

BMW Portland responded

Blair, Thank you for taking the time to review your recent experience. We are happy to see that you enjoyed the service provided by our team. We hope our guests enjoy every aspect of their visit. I would be more than happy to speak with you directly about your concerns regarding pricing and wait time. At your convenience, please feel free to give me call so that I may further assist you. Robert Rogers 503-548-1202 Service Manager

May 30, 2023

I had an amazing experience at BMW Portland. The staff was friendly, knowledgeable, and went above and beyond to ensure that I was satisfied with my purchase. More

by JOSEPHALEXRALSTON
Recommend Dealer
Yes
Employees Worked With
Nick Ralston
Report | Print
May 31, 2023 -

BMW Portland responded

Hi Joseph, thank you for the positive review. It was a pleasure assisting you. Enjoy your new ride!

May 29, 2023

I was charged $1941 for a new combox. I still can’t connect phone via Bluetooth. Can’t navigate to SiriusXM. More

by CAROLYNJBARBER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Scorcio
Report | Print
May 31, 2023 -

BMW Portland responded

Carolyn, Thank you for taking the time to reach out to the BMW Portland team. I would appreciate the opportunity to speak with you directly concerning your visit and the issues you are experiencing with your vehicle and recent repiairs. At your convenience, please contact me using the information below. Robert Rogers 503-548-1202 Service Manager

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