BMW Portland

I am actually shocked there is no carwash service. I spent over $1300 and my car came DIRTIER then I brought it - covered in bird poop and pollen. The loaner car I received was also dirty and not sani I spent over $1300 and my car came DIRTIER then I brought it - covered in bird poop and pollen. The loaner car I received was also dirty and not sanitized - pretty gross. I asked about the car wash and was told you all used to have one but got rid of it… not what I expect from BMW. I’ve lived in Miami, Dallas, and Los Angeles and always brought my car to BMW for service. I’ve have never had a poor experience like this - car wash is a basic service when you drop big bucks on a luxury car. Also, the coffee service in the lobby needs a huge facelift. Again, not what I’m accustomed to from my past BMW experiences. More

Great communication, loaners, quality of work and time to repair. Always someone to greet you and make sure you are well taken care of. repair. Always someone to greet you and make sure you are well taken care of. More

Will is fantastic. Great communication and customer service. He has been my advocate when I have had issues with my car where maybe other reps would have given up. Lov Great communication and customer service. He has been my advocate when I have had issues with my car where maybe other reps would have given up. Love him!!!! More

We dropped my car off on time and to wait for about 30 minutes to get a loaner. Staff didn’t inform us on when they would get us the loaner or how long we had to wait. The loaner was not clean. Conside minutes to get a loaner. Staff didn’t inform us on when they would get us the loaner or how long we had to wait. The loaner was not clean. Considering we paid over 6k for services, we expected the loaner to be cleaned. Other than that, the car drives very nice after the service. We got the car back on time. More

Great experience from first contact, to test drive, ordering car and delivery, was kept informed throughout process. Everyone I worked with from beginning to end was exceptional ordering car and delivery, was kept informed throughout process. Everyone I worked with from beginning to end was exceptional More

Chris was great, and responsive when I had a couple questions. Appreciated the coordination of picking up car and meeting with the car electronic guru. questions. Appreciated the coordination of picking up car and meeting with the car electronic guru. More

Horrible. Will NEVER go back. Super rude … said my car would take 2 days but had it all week. Had to go get it early with only the oil change and no service. R Will NEVER go back. Super rude … said my car would take 2 days but had it all week. Had to go get it early with only the oil change and no service. Rude when I explained I needed my car back to go out of town. More

Great team to deal with, was a pleasure to do business with, will look to work with them again with, will look to work with them again More

Will has been with BMW for awhile and has been my Service Advisor. Outstanding job! Give me his recommendations, then we make a decision on the options. Never had to bring my car back for service for some Advisor. Outstanding job! Give me his recommendations, then we make a decision on the options. Never had to bring my car back for service for something that wasn't done correctly. More

The paint on this car is in pretty rough shape. Lots of chips on the hood. Lots of fine scratches around it . It was raining so I couldn’t see it and nobody pointed that out to me. Kind of disappo Lots of chips on the hood. Lots of fine scratches around it . It was raining so I couldn’t see it and nobody pointed that out to me. Kind of disappointed in that? More