Back

BMW Portland

Portland, OR

4.5
2,061 Reviews

2001 SW Jefferson St

Portland, OR

97201

Directions

By Type

2,061 Reviews of BMW Portland

October 10, 2022

Dylan Hatton was Great, listening to my concerns before taking new vehicle on first & extended road trip ! More

by MOONBEAR
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Dylan was responsive, listening to my issues & questions on new vehicle with only 2000 miles, to ensure ready for long & first road trip - I will look to work with him again when service needs arise.
Oct 11, 2022 -

BMW Portland responded

Thank you for choosing the BMW Portland team. We are happy to know Dylan provided you with a great experience. If there is anything further we can do to help, please don't hesitate to reach out. Have a great day!

October 09, 2022

BMW does great work . I am always pleased with how the car performs after a service. I appreciate they offer a rental car while working on the car. The employees are helpf More

by PAMPAULAJILL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Riley
Oct 10, 2022 -

BMW Portland responded

Thank you for writing about what you enjoy here at BMW Portland. Our team always appreciates learning more about what our customer look for in a sales and service center. If there is anything we can do to help in the future, please don't hesitate to reach out.

October 09, 2022

I experienced great service, waited in a lovely showroom, and was pleased with the level of communication during the whole repair process. More

by BavarianB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Blodgett
Oct 10, 2022 -

BMW Portland responded

Thank you for choosing BMW of Portland. Our team is happy to have provided great service and a comfortable waiting area during your vehicles service. We hope you will consider returning to BMW Portland for any future automotive needs.

October 08, 2022

Was very impressed with the service I received from Jesse who was very courteous and knowledgeable in answering all my concerns. Jesse sure made my visit very pleasant and made sure all the work was done pr More

by SURESHDOSS500
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Service Advisor - Will rate him “ 5 *****”
Oct 10, 2022 -

BMW Portland responded

Hello, our team is happy to have ensured all the work on your vehicle was performed professionally and in a timely manner. We truly appreciate you choosing BMW Portland as your preferred service center, and look forward to your next visit.

October 08, 2022

Besides the fact that both cars I took in didn’t get fixed for my original issues, there was rude treatment on the phone and I saw a lady being treated rudely when I went in to pick up my car as well. I More

by andrew@andrewcadwell.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
NA
Oct 11, 2022 -

BMW Portland responded

Hello Andrew, Thank you for this candid feedback. I would like to assure you this is not the level of service our team is trained to provide. When time allows, I would appreciate the opportunity to learn more about the visit you have briefly described here, in an effort to improve the experiences offered to all of our valued customers, including yourself. 503-548-1202 Robert Rogers Service Manager

October 08, 2022

Probably too busy makes you leave your car too long and sometimes don’t have loaner More

by PATRICIA.AZPEITIA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessy Blair
Oct 10, 2022 -

BMW Portland responded

Hi Patricia, thank you for sharing this honest feedback. While our team is happy to know your visit went well over-all, we appreciate the honest feedback you have shared here. During your next vsit, we hope to have the opportunity to earn your full confidence.

October 08, 2022

Promptly scheduled my service. Their inspection of the plastic hood overlay hood have been better. Had to redo the covering. More

by DALARGE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Blodgett
Oct 10, 2022 -

BMW Portland responded

Hello, thank you for taking the time to share this feedback. I'm happy to know your overall visit went well, and would like to assure you your feedback will be relayed to our service team in hopes of improving future experiences. In the future, please don't hesitate to reach out, as the opportunity to earn your full confidence would be welcomed.

October 07, 2022

Our salesman Greg is the best, but I don’t like how they make you buy the Starguard security system for $600. More

by RONANDELIZBRIGHT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jean Kleser, Greg Zuccarello
Oct 10, 2022 -

BMW Portland responded

Hello - thank you for sharing your honest review. We are sorry to know the vehicle you were interested in already had this security upgrade upon your purchase, we certainly understand the feedback you have shared here. Should you feel we can provide any assistance please don't hesitate to reach out.

October 06, 2022

Service takes too long! ! On the positive, Dylan (a service rep) delivered my car after service!!! That was incredible, saving me the trip. Special to Dylan. More

by MASCHMI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dylan (I don’t know his last name)
Oct 07, 2022 -

BMW Portland responded

Thank you for your patience during your most recent service. I would like to assure you our team is working diligently to improve upon this time for all of our customers, while still upholding high quality care. In the meantime, we are pleased to see you have appreciated our post service delivery option.

October 05, 2022

With supply chain issues crushing the automotive industry and with another brand not able to deliver us a car in 18 months, we decided to move up the in the world to BMW and we can't be happier. Thx Greg Z! More

by jeffblankpdx
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Zuccarello
Oct 05, 2022 -

BMW Portland responded

Jeff, congratulations on upgrading to BMW! Our team is happy to have made this process as smooth as possible. We look forward to having you as a loyal BMW Portland customer.

...
66
...