BMW Portland

Kousrosh was helpful and kind when working with us. He was responsive and communicated with us on status and expectations. Most recently our service visit has been bad. We were told to bring our He was responsive and communicated with us on status and expectations. Most recently our service visit has been bad. We were told to bring our car in on a Monday theater was scheduled three weeks out from the request. Then I was told 3-4 days for a diagnosis. Now 6 days later l, my car has not even been looked at. I had to leave town for a funeral and waiting to see if they contact me and demand the loaner back before I return to town. I communicated that if it's not done by the Friday, which is extra time from their own estimation, that I would not be able to return the loaner within 24 hours. I don't understand what kind of process / procedure BMW Portland is following with the scheduling. Why would you schedule me a week before you even look at my car and have it parked outside in freezing temperatures. This has been a bad experience and I don't expect to return to BMW of Portland for any service or maintenance or any future needs. More

I was scheduled a few weeks out for an adjustment to a sensor that was crooked on my brand new car less than a month old. Once I brought my car in expecting it to be done same day or next day o was told sensor that was crooked on my brand new car less than a month old. Once I brought my car in expecting it to be done same day or next day o was told at least 3-4 days. 6 days later my car had not moved and I was told they will update me. I do not understand why they would have me bring in my car a week before they expected to work on it or even look at it. I don't expect to return to this dealership for any future service or purchases. More

My assistant is always clear and very helpful getting to the root of the problem. I appreciate him. He’s a good guy. the root of the problem. I appreciate him. He’s a good guy. More

The level of care and service that I received was unparalleled. I love taking my vehicle to BMW of Portland. unparalleled. I love taking my vehicle to BMW of Portland. More

Worst service I’ve ever had. Sexist mechanics that treat women like their idiots, and the Service Manager minimized the issues I brought it his attention by trying to schmooze an Sexist mechanics that treat women like their idiots, and the Service Manager minimized the issues I brought it his attention by trying to schmooze and manipulate me. I won’t return or buy a BMW again. More

I always receive excellent service, and Will be awesome to work with. Very thorough and good at describing exactly what needs to be done or was done. to work with. Very thorough and good at describing exactly what needs to be done or was done. More

After I had my oil changed at valvoline in July, where they neglected to0 re-add oil to my BMW, my insurance Co. Had you tear my motor apart to see why my motor wouldn't work. You took it apart and put my they neglected to0 re-add oil to my BMW, my insurance Co. Had you tear my motor apart to see why my motor wouldn't work. You took it apart and put my motor pieces in a box in my back seat. And I'm stuck with a ruined car where nobody can prove valvolines negligence. Isn't there a record inside the computer n my car that will tell me if oil was or wasn't added when I left there that day? More

Good: Repair was performed under warranty. Bad: despite the fact that the repair was going to take more than a day and they might need the car up to a week for a repair to their original repa Bad: despite the fact that the repair was going to take more than a day and they might need the car up to a week for a repair to their original repair work, a loaner car was not available and reimbursement for a rental was refused leaving me in a very difficult position regarding transportation. Additionally, the car was returned low on oil. More

Friendly service people, ready to solve my problems. Allowing me to make choices that fit my needs. Allowing me to make choices that fit my needs. More

Service managers is rude. And has no clue how to take care of a customer He is terrible for your business. I will never be going back to Portland BMW. In fact, I just purcha And has no clue how to take care of a customer He is terrible for your business. I will never be going back to Portland BMW. In fact, I just purchased an X6 from Kuni. More