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BMW Portland

Portland, OR

4.5
2,058 Reviews

2001 SW Jefferson St

Portland, OR

97201

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2,058 Reviews of BMW Portland

December 30, 2012

I had a very fun and unique car buying experience with Lee Montgomery. Justifying the BMW was a challenge. I spent the last 9 years with a different brand and was more comfortable continuing with what w More

by fmak
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
December 29, 2012

I scheduled an appointment for an oil change services and when i got to BMW of Portland 10 minutes before my appointment and went to check-in they didn't even bother to take my keys and made me sit on a chai More

by MaxBasaraba
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
service
Jan 11, 2013 -

BMW Portland responded

Hi Max, I am sorry to hear that you were not completely satisfied with your initial experience in our Service department. We are committed to providing exceptional customer service, so I apologize that we failed to do so in your case. I understand that you have spoken with our Service Manager and and that the matter has been resolved, but I wanted to let you know that I am always available should you need to discuss anything further. Thank you, Gregg Randolph, General Manager

December 03, 2012

Ty Vilhauer is a consummate professional. Ty handled all the paperwork offline, so that I got the sign and drive experience that I was looking for. Ty is resourceful and has helped me out regarding other mo More

by andrewjjames
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
November 19, 2012

One of the best car buying experiences ever. Ian Killough was best salesman I've dealt with, he made what can be a drag(buying a car) into a really fun experience. My family really enjoyed the dealership, an More

by Fieweget
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ian Killough
November 19, 2012

I went to BMW of Portland to see what i could get as a trade in on my 2000 x5, and to test drive a newer model x5. everyone was very friendly and found me a client advisor right away with very little wait More

by joshua05
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ian Killoigh
September 16, 2012

...very bad, almost shocking experience...went there to buy/lease my first BMW X5 Premium 2013, knowing exactly what I want. They tried first to sell me a X5 available in stock despite my insistence that I More

by christian73
Customer Service
Friendliness
Recommend Dealer
No
Sep 18, 2012 -

BMW Portland responded

I have read your review and I am sorry to hear that you were not satisfied with your recent experience at our dealership. The situation you describe is not indicative of our commitment to exceptional customer service and I apologize. If you would like to discuss your experience further, please feel free to contact me at your convenience. Thank you for your feedback Sincerely, Gregg Randolph, General Manager GRandolph@bmwportland.com

September 16, 2012

I have purchased from Mr. Krafsig on multiple occasions and would not buy from any other sales person (if I can help it). I would and have reccomended David to many of my family members and friends. David More

by SeoulKrusher
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Krafsig, David Krafsig
September 15, 2012

This is our second car purchase from BMW Portland and Ty Vilhauer. We are long-time BMW drivers and (motorcycle) riders and have bought from dealerships across the country. While the BMW dealership networ More

by nlwynn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
September 15, 2012

Ty was extremely knowledgable helping me pick out my MINI Cooper. He asked the right questions and figured out what features were important for me to have. I am very thankful I listened to him, because I cou More

by M_Elise
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
September 06, 2012

Ty Vilhauer's product knowledge is exceptional. I came in looking for help with a very obscure question about my M Coupe and he was not only able to get the answer but was able to show me several other fe More

by MCoupeDRIVER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Stephens
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