BMW Portland

bmw genius exceeded expectations in customer service The BMW genius program was really worth the time out of.my day. Eric was very knowledgable about my new car, answered all my questions and enlightened The BMW genius program was really worth the time out of.my day. Eric was very knowledgable about my new car, answered all my questions and enlightened me on on many other features of my car.He was polite and friendly in addition to well versed in all things BMW. This program is extremely valuable and added to my overall excellent experience dealing with BMW of Portland for the order and purchase of my 2016 X3. Thank you! More

Sincere, Professional Service I have visited BMW Portland twice now and have had an outstanding experience each time. I purchased a used BMW trade-in from their Mercedes dealership I have visited BMW Portland twice now and have had an outstanding experience each time. I purchased a used BMW trade-in from their Mercedes dealership (under the same ownership) which included a short-term warranty. On my second and most recent visit, Sean went above and beyond the call of duty, working with the dealership on my behalf to cover a repair that is generally not covered. Sean had my best interest in mind and as a result I recommend him above any other representative I have worked with. More

Best BMW Dealership Best BMW dealership I have ever been to, Sean Riley's service was phenomenal. Very honest and very knowledgeable. Will do business again for sure. Best BMW dealership I have ever been to, Sean Riley's service was phenomenal. Very honest and very knowledgeable. Will do business again for sure. More

Cracked up They tried to sell us a wrecked car. Hard to believe actually. We noticed the damage on the return of the "take it home for a night" plan. Sales mana They tried to sell us a wrecked car. Hard to believe actually. We noticed the damage on the return of the "take it home for a night" plan. Sales manager claimed they had $3,600 worth of work done. If the car was in such good shape as claimed, why the $3,600? "We'll discount it $200" is what the sales manager said. Are you kidding me?! The rig is already above retail, and wrecked! He said he was into the car more than we offered. Oops, looks like you paid too much for the trade or at auction. Not likely. I'm familiar with lithia auto dealerships, being I'm from Medford. Something's never change. Erica was however a very nice sales rep. More

Auto Instruction Eric D is an excellent instructor on every aspect of our new car the 535i. We have never owned a BMW and it has been quite a new adventure. He was ve Eric D is an excellent instructor on every aspect of our new car the 535i. We have never owned a BMW and it has been quite a new adventure. He was very patient with us which we needed also very professional! More

David P. does it again! One of the best compliments you can give to a car dealer is your repeat business, the other is referring them to your friends. We did both of those t One of the best compliments you can give to a car dealer is your repeat business, the other is referring them to your friends. We did both of those things and could not be more pleased with David's pristine attention to customer service he provided to us on our 2nd car from him in less than a year as well as to our friend. Thank you David! More

first time bmw driver eric is friendly knowledge able his tutoring was just what I needed I would hope everyone gets time with Eric ! not being a techy myself eric's frie eric is friendly knowledge able his tutoring was just what I needed I would hope everyone gets time with Eric ! not being a techy myself eric's friendly help was greatly appreciated More

A Great Service Experience At Portland BMW! I just wanted to take the time and give a special thanks to Sean Riley and the Portland BMW Service Department for taking such good care of us while o I just wanted to take the time and give a special thanks to Sean Riley and the Portland BMW Service Department for taking such good care of us while our BMW was being serviced. Everything was perfect. Sean got us in and out quickly, and kept us very well informed about the status of our car. We highly recommend him as a Service Consultant. The Portland BMW techs were very thorough; they even found a fault in the car that we didn't even know about and fixed it as well during our visit. Great job everybody! More

Top Shelf Service I purchased a 2014 BMW 528i last month and I love it! Eric came to our home in Vancouver on his drive home to help me become more acquainted with the I purchased a 2014 BMW 528i last month and I love it! Eric came to our home in Vancouver on his drive home to help me become more acquainted with the technology of my new car. Eric was simply "Genius" in his guidance and gave us Top Shelf Service! We received a thorough overview of the car's systems and learned about all of the incredible capabilities. Eric then proceeded to patiently address each of the questions/concerns on "my list". Eric was so very knowledgeable about my new car that it left both myself and my husband at ease. He gave us his card and invited us to contact him in the future with questions, after we become more acquainted with the car. We clearly understand the "genius" reference when it comes to Eric---He is exceptional! Velma & Franklin Johnson More

Learning about i8 I recently bought a 2015 Ionic Silver BMW i8 Pure Impulse World. The user manual is not very user friendly, so I had two visits with Eric Devier (the I recently bought a 2015 Ionic Silver BMW i8 Pure Impulse World. The user manual is not very user friendly, so I had two visits with Eric Devier (the resident BMW Genius) at the Portland BMW dealer, to learn several specifics about the car which were not easily readable in the manual. Eric is very knowledgeable and was very helpful and patient while explaining the items of interest to me. I appreciate his help. More