BMW Portland

Most amazing sales guy ever Great guy. No bs. Just straight up love he makes buying a car seem like a warm candlelight bath with heated towel and a loofah Great guy. No bs. Just straight up love he makes buying a car seem like a warm candlelight bath with heated towel and a loofah More

BMW Genius Eric Devier I had an informative session with Eric following the purchase of my car. He was extremely helpful, illuminating details about features that I didn’t I had an informative session with Eric following the purchase of my car. He was extremely helpful, illuminating details about features that I didn’t know existed and helping me navigate the subtleties of the features I had already been using. He was helpful, considerate and had a good sense of humor while never being condescending. He also MET ME AT MY HOUSE, which made it extremely convenient for me. I sincerely appreciated his time & wisdom. More

Terrible Service department I had a good buying experience here, but after two dysfunctional attempts at service, I'll never go back. First, I was on time for my appointment. I had a good buying experience here, but after two dysfunctional attempts at service, I'll never go back. First, I was on time for my appointment. Four employees stood around chatting while I waited to drop my car off. They had no idea what service I was there for. No loaner car available, even though they wanted to keep the car overnight because they didn't know how long it would take. I went in for an oil change and they wanted to perform some recall fixes. Funny BMW never sent me a recall notice. I"ll drive 40 miles to Salem from now on. More

Excellent Genius experience Jamie was very knowledgeable and patient. He answered all my questions at the dealership and even a left a msg for me one time when i had a question. Jamie was very knowledgeable and patient. He answered all my questions at the dealership and even a left a msg for me one time when i had a question. Andrew the manager runs a great shop! More

Help from a Genius Eric was very helpful showing us how to use all the features on my new BMW240ix. He even came to our home to answer the questions and show us how to w Eric was very helpful showing us how to use all the features on my new BMW240ix. He even came to our home to answer the questions and show us how to work all that is available. He encouraged us to contact him if we have further issues. Thank you Eric! More

normal service I was quickly greeted by staff and introduced to "Michael" who proceeded to outline my service visit. We went over the particulars and then he offere I was quickly greeted by staff and introduced to "Michael" who proceeded to outline my service visit. We went over the particulars and then he offered me transportation, which I declined. My car was ready when expected and washed. It looked good, and I felt good. Thank you Michael and BMW Portland. Thx for the coffee also. More

Airbag replacement & new ignition key programed We received a letter telling us to call the dealer and schedule an appointment to replace the faulty airbags. We called and made an appointment. Abou We received a letter telling us to call the dealer and schedule an appointment to replace the faulty airbags. We called and made an appointment. About a week before the scheduled day we received a phone call saying that the bags had not arrived and so we rescheduled. I mentioned the desire for a new key...OK, we'll deal with it when you come in. We showed up in Portland on the appointed day. I pulled out my driver's license and car registration to prove ownership. Then we find out that the air bags had still not arrived. No phone call to cancel. No taking of info for the key. The agent said we're sorry & will contact you to reschedule, so, we left. I received a call to reschedule as the airbags were in at which time I was told I needed to provide my license & registration before a key could be ordered. Another trip to the dealer to order the key. Why wasn't that done on my last visit? I received a call to confirm the key had arrived. The appointment & key programming went well. I was given a MAX pass & spent the 4 hours in Portland. Point of this long story: please get your parts and service people communicating with each other! More

courtesy Everyone was courteous and there was no pressure to fix additional recommended maintenance. Very busy location but provided a loaner car that I appre Everyone was courteous and there was no pressure to fix additional recommended maintenance. Very busy location but provided a loaner car that I appreciated very much. May have taken a little longer than I expected but I'm no mechanic! More

I will only buy cars from David P. I have always hated the car buying process. That has changed. I have now purchased 2 cars from David P at BMW Portland and can honestly say it has b I have always hated the car buying process. That has changed. I have now purchased 2 cars from David P at BMW Portland and can honestly say it has been the best experience I have ever had. I hope BMW can keep putting out good cars or that David stays and BMW Portland because he is my car guy for the long term. I would give him 6 stars if I could. More

friendly and accomodating We drove from California to pick up a used vehicle. The staff went out of their way to make the whole experience fast and easy. We are very pleased wi We drove from California to pick up a used vehicle. The staff went out of their way to make the whole experience fast and easy. We are very pleased with our vehicle, and very thankful to David, Jean and the rest of the staff for their courtesy and professionalism. More