BMW Portland

Tech info system Eric was fantastic with the info he shared going over the tech system on my X3, he did not rush through it like some people Do because they do it ever Eric was fantastic with the info he shared going over the tech system on my X3, he did not rush through it like some people Do because they do it every day. Eric took his time and asked me what questions I had and went through it step by step so I could understand the system with ease. He is a credit to the dealership. More

The experience was relatively painless - actually pleasant! This experience was not my first with BMW. As a repeat customer of BMW, I will say that BMW provides superb customer service, as well as superb vehic This experience was not my first with BMW. As a repeat customer of BMW, I will say that BMW provides superb customer service, as well as superb vehicles (for a price, of course). When I traded in my previous BMW for my current one, I had recently been through a very cataclysmic ordeal, which rendered me in need of special consideration (physical as well as quiet patience). I disclosed this, and Austin et al. had no problem adjusting and accommodating my 'special needs'. They were patient and kind. Andrew Clark (I think he's the manager) 'stepped-up to the plate' and helped me resolve an auxiliary issue, for which I am very grateful! The big bonus is that this is the best vehicle I have ever owned! More

awesome experience! I contacted David Padgalskas at Portland BMW after seeing rave reviews about him on Bimmerpost. This is my third BMW lease. David is straight forward I contacted David Padgalskas at Portland BMW after seeing rave reviews about him on Bimmerpost. This is my third BMW lease. David is straight forward and transparent about all the numbers and fees. He was able to give me an awesome deal without any haggling. I emailed him the build for the 530e that I want and got the specs to review along with the production number from him shortly after. I live in the Seattle area so everything was done through email and phone calls. It took roughly 2 months from ordering to delivery of the vehicle. After the short flight from Seattle, I went directly to the dealership where David Padgalskas greeted me and introduced me to David Krafsig who helped me with the delivery process. Since the incentives and/or money factor was better than when I ordered the car, David proactively recalculated my monthly payment to reflect the better rate. I didn’t even have to ask. The dealership provided a dealer trip permit that is valid for 21 days. I received my Washington state license plate via UPS express delivery to my home address within this time frame. Shortly after, I received a refund check for overpayment of estimated WA registration fee. From ordering to delivery, the process was super easy. If anyone is looking to buy or lease a BMW, reach out to David Padgalskas at Portland BMW! More

SALES GUY AUSTIN !!!! BIG PROFESSIONAL I had a great experience with bmw of Portland specialty sales guy with name Austin. Always great communication, helping with right choice and very kn I had a great experience with bmw of Portland specialty sales guy with name Austin. Always great communication, helping with right choice and very knowledgeable, super friendly. No pressure, always makes you feel welcome and giving you best deals. Bought 2 cars from him and did great trade in deals my fiends also bought cars from him and my family. Highly recommend! Thanks again. More

Awesome sales guy! Austin was very knowledgeable and professional. He was great to work with to find our perfect car! Will definitely recommend him to my friends/aquaita Austin was very knowledgeable and professional. He was great to work with to find our perfect car! Will definitely recommend him to my friends/aquaitances. More

Very good customer service We had a really good meeting with Eric and he was very nice to go into detail and explain to us all of the ways to get the most out of our BMW ie. He We had a really good meeting with Eric and he was very nice to go into detail and explain to us all of the ways to get the most out of our BMW ie. He really knows the car system very well, he gave us extra tips, and helped us set up all the features the way we wanted. I fully recommend his service to anyone needing to know more about the car. More

Great customer service Eric went out of his way to help show me all the bells and whistles in my new car. Had a great experience and would recommend this place to anyone. Eric went out of his way to help show me all the bells and whistles in my new car. Had a great experience and would recommend this place to anyone. Thank you. More

Amazing to work with! Austin was great to work with. He was a non-pressure salesman which is why he earned me business. Has great follow up skills and knows everything abou Austin was great to work with. He was a non-pressure salesman which is why he earned me business. Has great follow up skills and knows everything about these cars! Even though I came in wanting to spend 30-40k on a car I ended up spending over 80k on my car. He kept me smiling the whole time! Would recommend to everyone!! Look for Austin Dykstra when you need any type of car! You wont be let down! More

recall and keyfob brought my x5 in for recalls and ordered extra keyfob to have programed at same time, car was in shop for a week . when I picked it up they were slamm brought my x5 in for recalls and ordered extra keyfob to have programed at same time, car was in shop for a week . when I picked it up they were slammed and the kid who was parking cars handed me the keys and I left . When I got home I noticed there was no key in the new keyfob ., called back and left voicemail , no responce, called parts this morning and was told if I wanted key with keyfob it was extra .I wish I would have been told this when ordering a 280.00 fob. not pleased with cust service More

Very Poor Customer Service This is my second time here for service, both times I had very bad experience, yet this recent time is THE WORST. It is so bad that I had to post a lo This is my second time here for service, both times I had very bad experience, yet this recent time is THE WORST. It is so bad that I had to post a long review about it, and I don't usually do reviews on anything. Not only that none of the front desk people greeted us while they were just standing there chatting, but also it took way too long than it's needed. Since nobody had greeted us or even asked us why we were there for, we had to literally go and grabbed a person to check us in for our scheduled service appointment. Finally we got to meet with our service advisor Daniel. Luckily he was great and very helpful. After Daniel check my driver license, credit card and my insurance card, and make sure everything is good to go. He sent us off to Amber to check out a loaner car that was already scheduled. Here comes the WORST part, Amber took everything from Daniel, and she was questioning our insurance! I've already told her that the insurance is on my parents' name but it covers me as well, but she said she has to have one with my name on it. So I literally had to call my parents, and had them call American Family insurance to put my name on the piece of paper and send it back to me to show Ms. Amber that I'm insured. Transferring information back and forth was very time consuming and unnecessary. I took out 30 minutes from work just so I can come drop off my car and be back to work. However, because of the unnecessary thing that she had asked for, I spent an hour and a half at the dealership just to get the piece of paper to show her. I missed a meeting from work because of this unnecessary nonsense. This is such a waste of my time. My parents own 2 BMW and a Mercedes. I've taken my parents other cars to Kuni BMW and Mercedes Benz of Portland. I checked out loaner cars just fine with the insurance card we had. I don't know why Portland BMW had to give us such a hard time. I'm very disappointed about their service, and would never come back. I would rather go to Kuni BMW from now on, even though it's further away from me, just so I can get better customer service. THIS IS COMPLETE UNNECESSARY NONSENSE! I would not recommend them to anyone. More