BMW/Mini of Coconut Creek

Elison provided a first rate experience for my boys and me. He immediately understood his customer and provided the support k needed to do this quickly. me. He immediately understood his customer and provided the support k needed to do this quickly. More

Absolutely incredible customer experience! My car broke down and I suspected the issue may have been a neglected recall. I called, it was confirmed. The part was in stock and an appointment wa My car broke down and I suspected the issue may have been a neglected recall. I called, it was confirmed. The part was in stock and an appointment was made that day. My service advisor (Stephan Bonny) was fantastic. He was quick, kept me updated, and had the car in and out in under 2 hours. I couldn’t be happier with my experience. More

I used to live in Lake Worth and Bramen is where I bought 3 Mini’s, one countryman, and currently my bmw x1. Service was good. I moved and thanks to Alan Moreno’s professionalism and kindness I now bought 3 Mini’s, one countryman, and currently my bmw x1. Service was good. I moved and thanks to Alan Moreno’s professionalism and kindness I now service and will be buying my next car at your dealership. More

The BMW of Coconut Creek service department went above and beyond in every aspect from receptionists, service desk, mechanics, transportation and curbside teams. Phenomenal customer service! and beyond in every aspect from receptionists, service desk, mechanics, transportation and curbside teams. Phenomenal customer service! More

We made a deal I gave a deposit and ordered a car. When the car arrived the dealership did everything possible to change the deal we had agreed to. When I ordered the car I was told I would receive a When the car arrived the dealership did everything possible to change the deal we had agreed to. When I ordered the car I was told I would receive a $2K loyalty credit. It was never discussed how I would pay for the car. I was able to arrange my own financing with USAA. Something I had done numerous times in the past both with BMW, this was our eighth BMW. The last three were bought at Vista. This was done to set a floor on the interest rate. Once my car was ready they came out with a payment plan that was never discussed as I had no plan to finance 100% of the balance over 60 months ant over 6%. When I explained to Danielle. That my intention was to use the financing I already arranged and provided her a copy of the approval with the various rates approved by USAa she came back and explained I would lose $1k of the discount I was promised when I ordered the car. I explained that we never discussed the need to finance to get the deposit. It was explained at that time that it was for a Cash price which made no sense. I said fine I will pay cash. They then came out with a deal sheet that started over $1k more then the window sticker price that was sitting right in front of me that we had ageeed upon when I ordered the car. Had I not given a deposit I would have been out of there. They finally after over two hours came back an honored the cash price with the discount. I wa planning on adding $50k of cash but Ended up using $96k which now I must go restructure my investments as I needed the extra liquidity. By far the worst experience I have had buying a car. Thanks More

Did not fix the problem Blamed BMW for not getting answer on how to fix it answer on how to fix it More

always veery good always veery good always veery good always veery good always veery good good always veery good always veery good More

Great experience. Great customer service from my SA as always. Will continue to be my go to location Great customer service from my SA as always. Will continue to be my go to location More

Simple replacement of one tire while I wait, but completed very quickly and got me back to work. completed very quickly and got me back to work. More

The staff are very helpful and very professional. They go over and beyond to help you out. They go over and beyond to help you out. More