BMW/Mini of Coconut Creek

On Sunday, July 5, 2026, I purchased a new 2027 530i. I dealt with Emily in sales primarily, Ed the sales manager, and Paul in finance. They were all a pleasure to deal with. I feel they did their best t I dealt with Emily in sales primarily, Ed the sales manager, and Paul in finance. They were all a pleasure to deal with. I feel they did their best to accomodate me with what they had to work with. I traded in a 2008 Ford F350 Diesel King Ranch with 175,000 miles. Professional organization. More

Rodrigo was very thorough and followed through on the noise coming from the back of my car noise coming from the back of my car More

Pleasant experience in the service center. Staff was very helpful. clean environment, friendly staff. on time Staff was very helpful. clean environment, friendly staff. on time More

Great service, clean environment, friendly, fix the first time, on time, quality, professional, very informative. time, on time, quality, professional, very informative. More

The team at BMW Coconut Creek, especially Stephan Bonny, is genuinely professional and always eager to assist. I appreciate how he keeps me updated on my car and explains every detail clearly. I highly reco is genuinely professional and always eager to assist. I appreciate how he keeps me updated on my car and explains every detail clearly. I highly recommend their services! More

Not through and no clear explanation. Lack of clarity. Very sloppy. Will not listen to customer Lack of clarity. Very sloppy. Will not listen to customer More

Professional thru the entire sales process, Carson and the team made this purchase experience a great one. the team made this purchase experience a great one. More

The service department is a disaster. I will now drive to a non-Morgan owned BMW dealership for service. The service rep Samantha told me to drop off the car Sunday night and that she I will now drive to a non-Morgan owned BMW dealership for service. The service rep Samantha told me to drop off the car Sunday night and that she would call me to review any input I had. No call. I was traveling all week and needed my initial service and wrote down my required rim repairs. There were other axel sounds and concerns I have - the service dept would never know if they don’t call. I returned a week later to a text from Samantha that the rim repair guy was out and can they keep the car? They had already had the car 7 days. No. I picked up the car, Samantha hands me a sheet of paper and tells me to hand it to the valet. No explanation of service, nothing. The car is brought out FILTHY - leaves and crap on the mats (not how it was dropped off) and filthy from the rain. The final straw - the handicap placard for my disabled parents was stolen out of the car. They will pay to replace the placard - how about the police report we have to file, the doctor we have to go see, the line at the DMW, my time away from work to do all of this xx. A week later I got a call from a manager who heard me out and “was going to get back to me”………..still waiting for that call - no I’m not, I’m just telling EVERYONE we know to never buy a car from Coconut Creek BMW. We own 2 businesses and have a lot of people to share the word with! And my husband is buying a car - JM Lexus it is. Y’all need to head down there to learn how to run a dealship. More

This was the second time in June that I had to bring my car in for an oil and coolant leak underneath my car's engine. Both times my service advisor, Stephan Bonny was very helpful and explained everything car in for an oil and coolant leak underneath my car's engine. Both times my service advisor, Stephan Bonny was very helpful and explained everything that needed to be done after my car was inspected by a mechanic. He sent a video to my phone showing in detail what the problems were as the mechanic gave the full rundown. Stephan gave me a break on the total repair price which I was very happy with. It was a pleasure dealing with him and I would recommend him to other customers. Thank you so much, Stephan Bonny! More

Excellent customer service from valet and customer support agents sitting inside. The actual vehicle service is fast and detailed via the video link provided. support agents sitting inside. The actual vehicle service is fast and detailed via the video link provided. More