BMW/Mini of Coconut Creek

Stephan Bonny assisted me. He was terrific. Professional, polite and very helpful. HAROLD delivered my car and he is wonderful. Angelina was my first contact and she was a He was terrific. Professional, polite and very helpful. HAROLD delivered my car and he is wonderful. Angelina was my first contact and she was a delight. As you can tell, I am very grateful for the wonderful and professional service I received More

All work was completed as agreed and done well. Service Advisor was great and had a few maintenance procedures done while they had the vehicle. Great because I didn’t have to bring it back later fo Service Advisor was great and had a few maintenance procedures done while they had the vehicle. Great because I didn’t have to bring it back later for those. More

i have been going to this dealership for msny years the only place i go when lokkig fir s car they are fanatastic to work with only place i go when lokkig fir s car they are fanatastic to work with More

Great Sales Experience, But Beware Undisclosed Add-On in Finance. I bought a new 330 from BMW Coconut Creek recently. The sales rep, JC Otero was excellent—professional, knowledgeable, no pressure, and mad Finance. I bought a new 330 from BMW Coconut Creek recently. The sales rep, JC Otero was excellent—professional, knowledgeable, no pressure, and made the process enjoyable from test drive to negotiation. However, the finance office was a completely different story. The finance rep, Rodney went through the paperwork quickly as we denied all additional warranties and service options. without discussing or pointing out any add-ons. A few days later, reviewing the contract at home, I spotted a $351 charge for a windshield warranty that was buried in the closing fees with no verbal mention and no opportunity to decline it during signing. It was completely undisclosed and hidden amongst all of the many forms that one needs to sign. When I contacted the dealership, they promptly issued a full reimbursement check, which I appreciate as they knew I would never have agreed to that. That said, this undisclosed charge felt like an attempt to slip in an unwanted add-on without consent, hoping it wouldn’t be noticed. By the way, there was $450 placeholder for registration and title that turned out to be I believe $92. So the $351 warranty was not noticed by me at that time. Future buyers: Be extremely vigilant in the finance office—demand a full, line-by-line breakdown of every fee and add-on before signing, and confirm nothing is added without your explicit agreement. Ask directly about any warranties or protections and make sure they’re not included unless you want them. Overall mixed experience—the sales team deserves praise, and the resolution was handled well, but the finance tactic was extremely disappointing and still bothers me today even after receiving full reimbursement - this could easily catch others off guard - so buyers beware. What really bothers me is the day after buying the car, I gave the finance person a glowing review on customer feedback. It wasn't until a few days later I realized what had taken place. So sad to think that after all of the negotiating and the feeling afterwards that perhaps you could have received a better deal - that this unfortunate situation occurred - not what one ( or at least I) would expect from BMW More

Clarence is attentive, sincere, very professional and courteous and caring. Such a refreshing pleasure in our entitled society of south Florida. courteous and caring. Such a refreshing pleasure in our entitled society of south Florida. More

Jason was very professional and knowledgeable in handling our business needs and was a pleasure to work with. our business needs and was a pleasure to work with. More

Jason was awesome he made the whole experience wonderful this is my second Minicooper and I am always pleased with the standard of service you give your customers. this is my second Minicooper and I am always pleased with the standard of service you give your customers. More

Juliet is fantastic as always! We entrust our servicing of our Mini and BMW vehicles to her! Always informative and helpful! We enjoy working with her and will continue to seek h We entrust our servicing of our Mini and BMW vehicles to her! Always informative and helpful! We enjoy working with her and will continue to seek her expertise! Happy Holidays!! More

This is the best dealership to buy a car,I love BMW,my favorite place favorite place More

excellent service. very attentive. good on the telephone. we wish them a Merry Christmas and Happy New year. very attentive. good on the telephone. we wish them a Merry Christmas and Happy New year. More