BMW/Mini of Coconut Creek

Deal we made via internet including price sheet showing out of pocket and monthly payment changed once I arrived to pick up car. Despite written documentation and phone calls, also verifying deal meant not out of pocket and monthly payment changed once I arrived to pick up car. Despite written documentation and phone calls, also verifying deal meant nothing to dealership nor the GM who I spoke to. Very unethical , feel bait and switch occurred. We are elderly and hope others get better treatment More

I have purchase 3 vehicle and today my service experience was disater i will not return there is no servive and by the way when they brought me car it was the wrong car i was handed the keys i could of s was disater i will not return there is no servive and by the way when they brought me car it was the wrong car i was handed the keys i could of stole the car. and nobody was concerned do not use this dealership More

I am very happy with my almost new pre-owned Lexus. After some respectful negotiating, I purchased a diamond in the rough at a very fair. Throughout the buying process my Client Advisor, Fred Tranchant After some respectful negotiating, I purchased a diamond in the rough at a very fair. Throughout the buying process my Client Advisor, Fred Tranchant was a pleasure to work with, efficient, courteous and informative every step of the way. He is one of the most honest and professional sales people I have ever encountered. The so-called money girl, Jeanette was very sweet and made even the final paperwork and funds transfer painless. I highly recommend these folks and would purchase from them again.. More

I hope I never have to buy a car anywhere else. Kendry Candelario & Jeremy Behar gave me the absolute best car buying experience I've ever had...and I'm a car enthusiast who does this sort of thing Kendry Candelario & Jeremy Behar gave me the absolute best car buying experience I've ever had...and I'm a car enthusiast who does this sort of thing often for myself as well as friends and family. I know exactly where the typical frustrations and challenges can show up in the car buying process and there was ZERO of any of that from start to finish. Quite the opposite. They made it fun and easy. Beyond that, Kendry absolutely bent over backwards from the first text message to the moment I drove off; staying late, going in early, working fast across time zones with me, and pulling off what was admittedly an unfair ask to work around my schedule. All the way through the process to the finance office experience with Lamar Love, which was a value-add and enjoyable conversation based on tailoring the discussion to my specific situation and needs, not just pushing a host of combo's of added products, was great. It's the only time I've walked out with extended coverage because it's the only time it was catered so closely to what I valued that it made sense. I also walked out with my dream car at the best deal I found anywhere (and I looked everywhere), all with ease and zero headaches. These guys take customer service to a new level and operated with genuine integrity from start to finish. Next time I need a new car, I'm coming back here...even if I have to travel in from somewhere or wait for them to get their hands on what I'm looking for. My experience with them was that good!! More

We had a very positive experience in purchasing a car with Ricardo Saboia’s help and with some assistance from his manager, Jaime. We would buy another car from them in the future. with Ricardo Saboia’s help and with some assistance from his manager, Jaime. We would buy another car from them in the future. More

I appreciate Frantz for helping me gettin g my dream car - That is a great birthday gift from my husband - That is a great birthday gift from my husband More

Mr.Fred trenchant was the sales man I ever deal he is very professional and knowledgeable I would buy next car from him I am zahid hossain very professional and knowledgeable I would buy next car from him I am zahid hossain More

ABOSULUTE WORST EXPERIENCE I HAVE EVER DEALT WITH IN ALL OF MY CAR SHOPPING EXPERIENCES. I PURCHASED MY CARE 21 DAYS AGO AND THEY FORGOT TO PAY OFF MY PREVIOUS LEASE AND CHARGING ME FOR 2 CARS. THIS OCCURED OF MY CAR SHOPPING EXPERIENCES. I PURCHASED MY CARE 21 DAYS AGO AND THEY FORGOT TO PAY OFF MY PREVIOUS LEASE AND CHARGING ME FOR 2 CARS. THIS OCCURED 10 DAYS AFTER MY PURCHASE. THEY SHOULD'VE PAID IT OFF WHEN I GAVE IT TO THEM AND SIGNED THE PAPERS. I HAVE BEEN FOLLOWING UP DAILY FOR 3 WEEKS AND NOTHING HAS BEEN RESOLVED STILL. THE ENTIRE STAFF PLAYS HOT POTATO AND THROWS YOU AROUND. MY SALESMAN WAS KENDRY. I ALSO DEALT WITH JEREMY BEHAR AND THE GENERAL MANAGER TIM. HIGHLY UPSET THAT I HAVE TO CALL BMW EVERY DAY ABOUT BEING CHARGED FOR 2 CARS. I SHOULD HAVE NEVER HAD TO TALK TO THEM AGAIN SINCE I DROVE OFF THE LOT. STAY FAR AWAY FROM THIS HIGHLY UNPROFESSIONAL DEALERSHIP. I HAVE EVEN RECEIVED THE GENERAL MANAGERS PHONE NUMBER AN HE HAS READ MY MESSAGES AND NEGLECTED TO RESPOND. I WISH I NEVER STEPPED FOOT ON THIS LOT. More

My wife and I worked with Ovid. He was a pleasure to deal with. He was knowledgeable professional and courteous. With his help and the manager we got an excellent deal on our ne He was a pleasure to deal with. He was knowledgeable professional and courteous. With his help and the manager we got an excellent deal on our new X3. I strongly recommend Ovid and BMW of Coconut Creek Excellent customer service from every one . 5 out of 5 stars for Ovid. Thank you More

I had the pleasure of purchasing my car from Frantz Belizaire and you know in purchasing a car the process is timely, but Frantz made it seem so easy. He was very professional, Kind and very patient……I Belizaire and you know in purchasing a car the process is timely, but Frantz made it seem so easy. He was very professional, Kind and very patient……I definitely would recommend him and definitely seeing him again in 4years. More