BMW/Mini of Coconut Creek

Samantha Mancuso is my service counselor, I can't say enough about her knowledge about the mechanics and the car function. Always very professional and looking out for the best results for the client. In enough about her knowledge about the mechanics and the car function. Always very professional and looking out for the best results for the client. In general, all the staff are very professional. I don't hesitate to recommend this dealer. More

I've been coming to BMW in Coconut Creek for many years and Juliet always does a top notch job in communicating and getting the job done efficiently. and Juliet always does a top notch job in communicating and getting the job done efficiently. More

I’m not sure how closely connected the body shop is to the BMW brand, but based on my experience, I would strongly recommend staying away from the BMW Coconut Creek Collision Center—unless you enjoy heari the BMW brand, but based on my experience, I would strongly recommend staying away from the BMW Coconut Creek Collision Center—unless you enjoy hearing excuses, waiting half a year to get your car back, and spending extra time and money locating and purchasing parts yourself. If you decide to purchase the parts and deliver them to the shop, triple-check the part number they provide you, because there’s a good chance it will be wrong. And rest assured, if there’s a mistake, it will somehow be someone else’s fault—not theirs. You may even get reimbursed eventually, despite being told, “Bring the parts and we’ll just cut you a check.” In my case, “eventually” meant waiting far longer than I was led to believe. BMW Coconut Creek provides a truly hands-on customer experience—so hands-on that you may find yourself doing some of the legwork required to get your own car repaired and returned. Communication is provided occasionally, although it is often to inform you that something you were previously told was incorrect. There is certainly no shortage of apologies or excuses at BMW Coconut Creek Collision Center. If you don’t hear from them and have to repeatedly track someone down for an update, remember: no news is bad news. So, if you enjoy doing extra work, don’t particularly appreciate receiving accurate information, and have no problem with deadlines and expectations not being met, then BMW of Coconut Creek Collision Center is the place for you. They’ll find a way to disappoint you—I guarantee it! I’m sure their sales department is amazing, but unfortunately, this experience has seriously tainted my perception of the BMW brand. Hopefully, sharing my experience helps at least one person make a more informed decision. More

Employees were wonderful. All very friendly and did there jobs in a timely fashion.The dealership was great. All very friendly and did there jobs in a timely fashion.The dealership was great. More

Great customer service great team very friendly and love how they great 😊 customer thank you how they great 😊 customer thank you More

Samantha did great job introducing herself as my new service advisor. She assisted me in getting an oil change. I was in and out within an hour and a half and I appreciated that they put my car through service advisor. She assisted me in getting an oil change. I was in and out within an hour and a half and I appreciated that they put my car through the car wash. Thanks again Samantha! More

service with Alan was exceptional! My car is behaving as if it was new! A loaner was made available for both oe my visits. My car is behaving as if it was new! A loaner was made available for both oe my visits. More

Just went down there to see a BMW, had Eric help us out and he was very professional and a very cool guy. He made the entire process quick, stress free, and straightforward. Drove home super happy, if you' and he was very professional and a very cool guy. He made the entire process quick, stress free, and straightforward. Drove home super happy, if you're heading here, definitely ask for Eric! More

Service was immediately professional and welcoming as I pulled in to the dealership to initiate service. Juliet Steinberg is communicative and professional in guiding the necessary warranty service. I h pulled in to the dealership to initiate service. Juliet Steinberg is communicative and professional in guiding the necessary warranty service. I have only 4200 miles on the car, yet I inquired about rotating the tires prior to the standard 5000 miles. She agreed to my request to save me another trip to the dealership. The service was completed within an acceptable time. Car was washed and vacuumed. The service was exemplary! More

Service advisor Juliet was very helpful in going over services required on my mini and answered all of my questions. Work was accomplished quickly and efficiently while I waited. Provided a voucher for f services required on my mini and answered all of my questions. Work was accomplished quickly and efficiently while I waited. Provided a voucher for free breakfast which was also very much appreciated. More