BMW Concord

LaMar lied to me about a car's options to get me visit the dealership. I made it very clear what I was looking for and not to waste my time with anything else. I drove nearly 2 hours each way to get ther the dealership. I made it very clear what I was looking for and not to waste my time with anything else. I drove nearly 2 hours each way to get there and find out it did not meet my specific requests! what a waste of have of a day. More

I went in to purchase a Certified 5 Series from Concord BMW. I spoke to the sales man and drove an hour and half to take a look at the car. I was made to wait for 45 mins before I went out for the test dri BMW. I spoke to the sales man and drove an hour and half to take a look at the car. I was made to wait for 45 mins before I went out for the test drive of a mile and was asked to return back to the dealership since there was another customer waiting. I decided to buy the car at their asking price and started filling the paperwork. I had noticed that there were couple of scratches on the car which I wanted to the dealer to take care of. After some back and forth of the sales guy with his manager I was told that they had sold the car to the other waiting customer. This was totally unethical and unprofessional. I was told that they sold the car to the other person since I was trying to negotiate on the scratches!. Amazing. I will never step into that dealership again. More

JT was very helpful in identifying my needs and offering me a few alternatives to meet my needs.Was willing to custom order if the cars in inventory did not have the features that were important to me. me a few alternatives to meet my needs.Was willing to custom order if the cars in inventory did not have the features that were important to me. No time during the sales process did he get aggressive about closing the deal immediately thus giving me the time to make an informed decision. Provided me reviews of the model I was looking at and explained the unique features of some options available. Would buy from him again and recommend him to a friend. More

It was professional, friendly, low key sales approach which I appreciate. JT gave me all of details I needed to make an informed decision. I negotiated a price that I needed to do the deal. He was gre which I appreciate. JT gave me all of details I needed to make an informed decision. I negotiated a price that I needed to do the deal. He was great on the test drive and explained the many features of the car. More

I enjoyed working with JT. We went in a few weeks earlier, not quite ready to purchase. We exchanged contact information and JT said to call him when we were ready. What I liked most was that other t earlier, not quite ready to purchase. We exchanged contact information and JT said to call him when we were ready. What I liked most was that other than sending his newsletter, he let us make the move that let to the purchase of our 535i. This was the second purchase from this dealership and have always liked the service we've received. We are enjoying our new car immensely. Thanks JT! More

Friendly, knowledgeable, and overall, a good sales person to work with. We visited three other BMW dealerships and were not impressed with the sales staff. Found at this dealership a great looking car, tha to work with. We visited three other BMW dealerships and were not impressed with the sales staff. Found at this dealership a great looking car, that drives beautifully and handles well. My first BMW......we'll see how it goes! More

Very friendly and knowledgable; proficient and attempted to meet every request. Overall, a wonderful experience; I was informed as to which models would best fit my needs and was taken for a very short te to meet every request. Overall, a wonderful experience; I was informed as to which models would best fit my needs and was taken for a very short test drive, I came home with the car that is perfect for my needs. More

My neighbor had purchased his BMW from JT and had a great experiance so I decided to take his advise and go with him to Concord BMW. I can now agree with him- everything was explained completely to me by JT experiance so I decided to take his advise and go with him to Concord BMW. I can now agree with him- everything was explained completely to me by JT- I would come back and recomend the dealership and JT to anyone. More

In January 2010 I purchased a 2008 528i with 16,000 miles with manual transmission. The car had almost 2 years left of the manufacture warranty and it was certified. I was looking for a 5 series, manual tran with manual transmission. The car had almost 2 years left of the manufacture warranty and it was certified. I was looking for a 5 series, manual transmission and low mileage and I was happy to find the car I wanted. Overall the car overall was fine, but after 4 months I started to have problems with the battery, every 2 weeks the battery was almost dead. I talked several time with the sales person Mr. Bias about replacing the battery and I got no help. Finally in December 2010 I purchased a new battery. BMW of North America refused to pay for the new battery I was forced to buy in order to replace the defective battery under warranty. I sent a copy of the purchase receipt to BMW Concord with the request of a refund for an item which was under warranty. As I expected BMW Concord didn't even bother to reply to my request. I live in Santa Monica, CA and I was ready to travel 400 miles to buy a new car from this dealership but I won't, obviously they have no idea how to keep customers happy. I have driven BMWs for many years, and I have to say that on paper BMW advertises their cars warranty as the best warranty on earth, but as soon as anyone needs them to pay for something under warranty ARROGANTLY they turn the other way including BMW Concord.Glad I found a great dealership in Southern California which value their customers, it's Center BMW in Sherman Oaks, CA. More