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BMW Concord

Concord, CA

4.8
1,153 Reviews

1967 Market St

Concord, CA

94520

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1,153 Reviews of BMW Concord

March 30, 2014

Wendy Dahlstrom was an absolute pleasure to work with. First and foremost, she is very knowledgeable about the BMW lineup; she knows the cars better than any other BMW rep that I have met. Wendy has the More

by mpearcelaw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wendy Dahlstrom
March 29, 2014

A positive experience! Ken was attentive, knowledgeable, and easy to work with. He made our car buying experience very positive. Yes, we would recommend working with Ken, an More

by nancyqc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Gonsalves
March 27, 2014

I went there for my transmission it took all day just to diagnostic then I had to call craig back and then he told me the transmission had to be replaced so we went back to the dealer and craig started add More

by dbanda1208
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Mar 27, 2014 -

BMW Concord responded

dbanda1208, My name is Kevin Tastard and I am the Service Manager here at BMW Concord. I personally oversee and manage our service reviews because, lets face it, sometimes things happen that I may not be aware of... and this is the best way for me to be in the know. With that being said, I read your review and I would like to speak with you. I know you may be frustrated, and speaking to me may not be high on the priority list...but if you could just give me the opportunity to personally make this right. I would like to go over what happened and personally look over your BMW with you. I hope to speak with you soon and please accept my deepest apology for the frustrations you have experienced with us up to this point. Sincerely, Kevin Tastard kevint@bmwconcord.com 925.682.3577

March 26, 2014

Ken was a great client advisor; Very knowledgeable and available, but not intrusive or pushy. I felt like he gave my wife and I time to look at the used car options on our own, test drive a couple or car More

by jackmcmurry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Gonsalves
March 24, 2014

My experience with Amy is second to none. She has always been, friendly, helpful. Amy is an "Excellent" service advisor... Always taken care of her customers. Just the simple kindness of people can mean eve More

by Jamesjr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amy Bilson, Amy Bilson
March 21, 2014

Tony is very friendly, approachable and knowledgeable. His obvious love of the job & of BMW vehicles is infecting. I came in just for a comparison test drive and walked out with a brand new car. More

by Awebmw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Yuan
March 15, 2014

Brian Perrigo was great to work with. He is professional and a car guy himself. I was pretty demanding on the price and he hung in there and worked with me. I would recommend this dealership and especially More

by felipe_bmw650i
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
March 13, 2014

Koorosh was wonderful . Very knowledgable , loved his presentation and all his recommendation. He loves what he does and it come across . Had a Great experience More

by Adelfm55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
March 12, 2014

This makes the third BMW I have bought from Ken and as usual it was a very good experience. Even when things don't go right at the get go he does everything he can to correct situations. I feel like he re More

by danbeaver9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Gonsalves
March 10, 2014

The dealership salesperson was very helpful and attentive in showing the car I wanted and made sure I was happy with my new car purchase. More

by AmberIdeas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dario Juric, Tony Yuan
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