BMW Concord

I brought my CPO '07 335i for typical waste gate rattle symptoms and for an early oil change (I do mine every 8-10k). I was greeted by Jessica who promptly put me into a loaner and followed up later in th symptoms and for an early oil change (I do mine every 8-10k). I was greeted by Jessica who promptly put me into a loaner and followed up later in the day to confirm waste gates are indeed a problem and that they will need to keep the car for another day. When I came to pick up the car "service engine soon" light was lit, which it was not when I dropped it off. I guess during the dis-assembly something was messed up? Appears that tech probably did not do the usual post-service drive check. Ended up being post-cat O2 sensors that needed replacement. Jessica apologized for me making 40 miles drive to pick up the car that was not ready. They extended the loaner for duration of the day. By the time I finished work, car was done. This time there was no problems. Car ran great. What I also found is that they replaced leaky thrust arm bushings, which was very nice of them. Despite having to make an extra trip and taking time off work, I was really satisfied with the service. Jessica - the service adviser was professional, followed up and made the whole experience very pleasant. I highly recommend Jessica and this dealership to future customers. I plan on using them despite being 40 miles away. More

For many, many, years, I have been dreaming about getting a new Z4, and finally in August 2011, LaMar (in Sales) and Marta (in Finance) at BMW Concord made my dream a reality. I live in San Diego, CA and I a new Z4, and finally in August 2011, LaMar (in Sales) and Marta (in Finance) at BMW Concord made my dream a reality. I live in San Diego, CA and I searched every dealer’s inventory online (in CA, AZ and NM) for the specific Z4 color combination and features that I wanted. Needless to say, it took a bit of time, but I believe that you always get the BEST deal, by going directly to the dealership that already has the car (that you want) on their lot, and that’s exactly what happened now. LaMar was able to match another dealer’s quote, and provided everything in writing. After we had a deal, I booked my flight, and BMW Concord offered a complimentary service, to have a driver pick me up, at the airport; then as you can imagine, I had a ton of fun driving my new Z4 back to SD!! When I met LaMar in person, he was exactly the same as he was on email/phone – very personable, incredibly knowledgeable about the car - explaining everything thoroughly, and very patiently answering my 1001+ questions! The only negative about my entire experience, was that BMW Concord’s driver had unexpected delays, and was an hour late to pick me up at the airport, however the rest of my experience at Concord BMW was truly exceptional and went exactly as previously discussed. (I was very thankful too - absolutely NO high pressure sales, regarding add-on's, which I declined, during the Financing portion!) Everyone I dealt with at BMW Concord was incredibly professional, respectful of my limited time, and very helpful. I would highly recommend BMW Concord to anyone, and if you have a chance to drive your new BMW along the CA coastline. . .it’s truly beautiful and definitely a worthwhile trip! More

Former BMW owner, but actually purchased an Infiniti EX35 trade-in. Peter did a great job, friendly, knowledgeable, honest. Came up with an offer I couldn't refuse. Also, was going to run this through my trade-in. Peter did a great job, friendly, knowledgeable, honest. Came up with an offer I couldn't refuse. Also, was going to run this through my credit union, their finance dept blew them away, went with them. Will def return when I return to BMW in two years to get my 335i. More

LaMar lied to me about a car's options to get me visit the dealership. I made it very clear what I was looking for and not to waste my time with anything else. I drove nearly 2 hours each way to get ther the dealership. I made it very clear what I was looking for and not to waste my time with anything else. I drove nearly 2 hours each way to get there and find out it did not meet my specific requests! what a waste of have of a day. More

I went in to purchase a Certified 5 Series from Concord BMW. I spoke to the sales man and drove an hour and half to take a look at the car. I was made to wait for 45 mins before I went out for the test dri BMW. I spoke to the sales man and drove an hour and half to take a look at the car. I was made to wait for 45 mins before I went out for the test drive of a mile and was asked to return back to the dealership since there was another customer waiting. I decided to buy the car at their asking price and started filling the paperwork. I had noticed that there were couple of scratches on the car which I wanted to the dealer to take care of. After some back and forth of the sales guy with his manager I was told that they had sold the car to the other waiting customer. This was totally unethical and unprofessional. I was told that they sold the car to the other person since I was trying to negotiate on the scratches!. Amazing. I will never step into that dealership again. More

JT was very helpful in identifying my needs and offering me a few alternatives to meet my needs.Was willing to custom order if the cars in inventory did not have the features that were important to me. me a few alternatives to meet my needs.Was willing to custom order if the cars in inventory did not have the features that were important to me. No time during the sales process did he get aggressive about closing the deal immediately thus giving me the time to make an informed decision. Provided me reviews of the model I was looking at and explained the unique features of some options available. Would buy from him again and recommend him to a friend. More

It was professional, friendly, low key sales approach which I appreciate. JT gave me all of details I needed to make an informed decision. I negotiated a price that I needed to do the deal. He was gre which I appreciate. JT gave me all of details I needed to make an informed decision. I negotiated a price that I needed to do the deal. He was great on the test drive and explained the many features of the car. More

I enjoyed working with JT. We went in a few weeks earlier, not quite ready to purchase. We exchanged contact information and JT said to call him when we were ready. What I liked most was that other t earlier, not quite ready to purchase. We exchanged contact information and JT said to call him when we were ready. What I liked most was that other than sending his newsletter, he let us make the move that let to the purchase of our 535i. This was the second purchase from this dealership and have always liked the service we've received. We are enjoying our new car immensely. Thanks JT! More

Friendly, knowledgeable, and overall, a good sales person to work with. We visited three other BMW dealerships and were not impressed with the sales staff. Found at this dealership a great looking car, tha to work with. We visited three other BMW dealerships and were not impressed with the sales staff. Found at this dealership a great looking car, that drives beautifully and handles well. My first BMW......we'll see how it goes! More