BMW Concord

OUTSTANDING SERVICE!!! SHOCKED!! Our experience buying a 2018 440i c with JV Huynh was the best experience we have ever had buying any car. This is our 3rd BMW and we would buy here a Our experience buying a 2018 440i c with JV Huynh was the best experience we have ever had buying any car. This is our 3rd BMW and we would buy here again and again to have the same caring sincere desire to truly GIVE GREAT customer service. JV listened to what we wanted and what we needed as well as what we expected for the money we would be spending. We were not going to speed as much as we did however we did and dealing with JV we felt OK about our purchase after talking and working with JV. The deal was clean easy no surprises and not pushy at all which is what you would NOT expect from a sales person. JV has followed up with us to make sure we got home safe as we live over 1 hr and half away and that we were enjoying the car! Zack the finance person was not pushy and again listened to us and did not keep trying to sell sell sell extra stuff. Straight shooter even if we were wrong!!! Having to spend a lot of money we walked away feeling no stress and still feel great about buying a new car from Concord BMW. John and Laurie More

i3 purchase I purchased my 2018 I3 rex, Dilip Khare the online sales manager was very helpful and negotiations was made simple and clear. He even offered some I purchased my 2018 I3 rex, Dilip Khare the online sales manager was very helpful and negotiations was made simple and clear. He even offered some extra assistance regarding some rebates I could get(thank you!) The dealership is very well maintained, staff are pleasant, lounge beautiful. Zack Lee the Finance guy made everything less stressful and I had a great experience during the finance process. He doesn't push but gives you the entire details and make sure you are aware of choices you're making and made the overall experience with this dealership amazing. More

Used car purchase Purchased a used Cadillac ELR from Concord BMW and had a great experience. The service provided by the sales person, Sheila Lane, was refreshing. She Purchased a used Cadillac ELR from Concord BMW and had a great experience. The service provided by the sales person, Sheila Lane, was refreshing. She was easy going, knowledgeable, and helped my decision making process go smoothly. We test drove a few cars, with no pressure from her and only open minded knowledge, thoughts, experience, and opinions that all helped while I worked toward making a decision. I would definitely recommend her and Concord BMW to anyone based on the experience I had. More

Great Experience - Certified Pre-Owned Purchase I received excellent customer service while working with Sheila and Jackie. I was in the market for a Certified Pre-Owned car for my daughter. Start I received excellent customer service while working with Sheila and Jackie. I was in the market for a Certified Pre-Owned car for my daughter. Started the process over the weekend with Sheila and based on my schedule and travel needed to come back on a day when Sheila was out. She put me in touch with Jackie. They worked as a team to put us in the right car to meet our needs. A pleasant buying experience. I would recommend this dealership and plan to use Sheila and Jackie for our next CPO purchase! More

Great customer service! Thanks Sheila for making our 2018 X3 buying experience as stress-free as possible. This is our 5th BMW and we couldn't be happier! Thanks Sheila for making our 2018 X3 buying experience as stress-free as possible. This is our 5th BMW and we couldn't be happier! More

Amazing experience! Thank you Sheila for making our car buying experience so easy! You were patient, knowledgeable and so positive in helping us find the right car. There Thank you Sheila for making our car buying experience so easy! You were patient, knowledgeable and so positive in helping us find the right car. There were a lot of factors to consider and you worked on each scenario with such ease. This was the smoothest transaction we have ever had and we appreciated the honesty and professionalism of Sheila, Rae and Alyce from start to finish! More

Great Experience - our first BMW! We just purchased our first BMW and we LOVE it! Shiela was awesome! She is knowledgeable, a great listener, cheerful and fun to be around. She helps We just purchased our first BMW and we LOVE it! Shiela was awesome! She is knowledgeable, a great listener, cheerful and fun to be around. She helps you find just what you are looking for, without wasting your time. Doesn’t push you into something that want to begin with. Highly recommend choosing Shiela to help you with your BMW questiona/purchase. More

A repeat buyer for a reason Bought a car from this dealer 4 years ago. The car, dealership support and service department has been exceptional. Time for a new car, I didn’t thi Bought a car from this dealer 4 years ago. The car, dealership support and service department has been exceptional. Time for a new car, I didn’t think about going anywhere else. Our sales person, Shiela Lane, is knowledgeable and if she wasn’t sure about an answer, researched it immediately. She brought us the best deal she could including loyalty credit. Drove the new car today. More

Sheila is awesome Working with Sheila was a breeze. She has extensive industry knowledge and a great personality to match. I felt no pressure while working with her, an Working with Sheila was a breeze. She has extensive industry knowledge and a great personality to match. I felt no pressure while working with her, and she stayed late into the evening to ensure all the paperwork, etc was completed before we all left. She went above and beyond to transport me to the dealership thwnfollowing day (which was her day off) so I could pick up my car. I can’t recommend her highly enough, as well as her team members at Concord BMW. More

Spontaneously Great Experience Decided one morning to take a look at used cars. After a foused online search, I noticed Concord BMW had a wide selection of used cars in my price ran Decided one morning to take a look at used cars. After a foused online search, I noticed Concord BMW had a wide selection of used cars in my price range. Sheila Lane spent most of the day with me in Concord. She never tired of getting another set of keys and was a pleasure to work with in the purchase process. She found answers to all of my questions. I love my car more everyday. More