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Axelrod Buick GMC
Parma, OH
3,488 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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3,488 Reviews of Axelrod Buick GMC
Verified Customer
September 16, 2021
Great experience buying my son his first car at Axelrod GMC. The Salesman Tom Shaffer was great to work with and the price on the car was a great deal when most sellers are trying to take advantage of shor GMC. The Salesman Tom Shaffer was great to work with and the price on the car was a great deal when most sellers are trying to take advantage of short supplies. More
by file327
Employees Worked With
Tom Shaffer
September 15, 2021
Pleasant experience from start to finish. Didnt feel pressured and everything was clearly explained. I would definitely not hesitate to be a repeat customer. pressured and everything was clearly explained. I would definitely not hesitate to be a repeat customer. More
by Kimberly - Sheffield Lake
Employees Worked With
Gerald, Susie Axelrod, Kelly Hettinga
September 10, 2021
Axelrod Buick is a no nonsense place. Very professional and they care about the customer. I bought a 2018 ram truck and before I drove off the lot they put new tires on and serviced the brakes. Also cannot and they care about the customer. I bought a 2018 ram truck and before I drove off the lot they put new tires on and serviced the brakes. Also cannot say enough good things about Kelly really nice genuine guy did everything he could to get me the best deal. More
by wayne.naida1725
Employees Worked With
Carl Reese, Kelly Hettinga
September 09, 2021
My second time there, they are professional and I have no complaints they check the things ask them to check on. Service is good and they are friendly complaints they check the things ask them to check on. Service is good and they are friendly More
by Vegagodfather1
Employees Worked With
Dorothy Kusek
September 09, 2021
Axelrod and the service department have always done a great job for myself and my vehicles Paula and Tim have always done a great job getting my vehicles in and out with repairs needed great job for myself and my vehicles Paula and Tim have always done a great job getting my vehicles in and out with repairs needed More
by jwgnr59
Employees Worked With
Paula , Tim Kubow
September 09, 2021
Awful experience. Basically lied about everything to sell me the car and then delivered on none of it after the paperwork was signed. I bought a $77,000 truck with the promise that they will have a panoramic me the car and then delivered on none of it after the paperwork was signed. I bought a $77,000 truck with the promise that they will have a panoramic sun roof installed. After I sign the paperwork, the salesperson tells me they’ve actually had the truck I was looking for all along, but they promised it to someone else but I would be able to swap the the trucks if the person didn’t show up, at no charge, instead of having a 3rd party install a panoramic sun roof. The person never showed up and when the salesman, Chad, explained to the sales manager, Jim, that I was promised a swap out if the person didn’t show up, Jim became very hostile and was basically screaming that there was no way he was backing out of the deal. after Chad reminded Jim that I was promised a panoramic sun roof be installed, Jim acted as if Chad and I were both insane and he never would’ve agreed to that, even though he explained to the both us that a place named Finish Line would easily be able to install a panoramic sun roof at no charge if that’s what was holding me back from making the purchase. After Jim remembered that he and Chad both made these promises, he reluctantly stopped the transaction, while simultaneously was having me sign the paperwork for the truck with the Panoramic sun roof. They charged me an additional $10,000 and raised the apr. These people fit the stereotype of a car salesman. More
by RBADDOUR23
Employees Worked With
Jim Quinn, Chad Noureddine
