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Axelrod Buick GMC

Parma, OH

4.6
3,488 Reviews

6603 Brookpark Road

Parma, OH

44129

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3,488 Reviews of Axelrod Buick GMC

December 09, 2021

Went in for service on what we thought might be fuel line problem. Thank goodness it wasn't fuel line related. The service staff was efficient in identifying the true problem, and quickly corrected it. Ou More

by myinfolady
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dorothy Kusek
December 06, 2021

Nice experience all around for the most part, very pleased with the friendly staff and I'm hoping honesty as still waiting for a part to arrive.My check engine light is on and MUST have an E-check ver More

by Steven Kirchner
Friendliness
Recommend Dealer
Yes
Employees Worked With
Dorothy Kusek, Tim Kubow, Katie Bozic, Dominic Difino, Brian Kaufman
December 03, 2021

Very professional and made the experience of car shopping more enjoyable. I would recommend Jerry and Axelrod to all of my friends and family. More

by cardib6963
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Kless
December 03, 2021

Length of time for oil change took 1hr 45min. Too long to have to wait. My previous dealership I was in and out in 60min from check in to check out. Also would be nice to have beverage and snacks vend More

by jmamich
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian in new car sales and Jerry, Dominic Difino
December 02, 2021

Charged 4 oil change that was covered.Next 2 were to be Charged 4 oil change that was covered. Next 2 were to be covered. Under plan More

by GNOMEBROS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dorothy Kusek, Jamie Blazer, Dominic Difino
Dec 11, 2021 -

Axelrod Buick GMC responded

Thank you for sharing your experience, sorry to hear that happened to you. I'd love to get some more details. Please give me a call at your convenience. -Mitchell Axelrod 216-661-5060 x148

December 02, 2021

The service manager was friendly and knowledgeable. He got me in and out in under an hour with all the test completed More

by Larry bj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Kubow
December 02, 2021

Every person who works there is very friendly. They had fresh coffee and a very nice Christmas tree in the waiting area. A pleasant experience while my vehicle was being serviced. More

by Joseph
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Katie Bozic, Dominic Difino
December 02, 2021

I've used Axelrod many times and I've always been happy with them. Very honest, helpful and trustworthy. More

by car-man6743
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Dorothy Kusek, Katie Bozic
December 01, 2021

A pleasant, professional and attentive team. Appreciated the transparency during the sales process. Thank you... More

by JCH
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Blazer, Mark Taylor
November 30, 2021

Great job. Great attitude. Excellent. U are appreciate. We will continue to do business with u. More

by KATHY.HARCHAR
Customer Service
Recommend Dealer
Yes
Employees Worked With
Susie Axelrod, Mark Taylor, Tim Kubow
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