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Axelrod Buick GMC

Parma, OH

4.6
3,488 Reviews
Call Dealership (216) 661-5060
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6603 Brookpark Road

Parma, OH

44129

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3,488 Reviews of Axelrod Buick GMC

January 04, 2022

McKoy was definitely a breath of fresh air after the other dealership we came from. More

by janetlynn3724
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Blazer, McKoy Kendrick
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January 04, 2022

Great job repairing problem with speed control. Also on recall of air bag. Tested device on road trip. Thanks! More

by paul.shar
Friendliness
Recommend Dealer
Yes
Employees Worked With
Rose, Brian Kaufman
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January 03, 2022

The whole dealership has the nicest people who work there!! Brett and Brandon leek are awesome hard working guys, who helped me beyond measure!! The Axlerod faimily the very best in town!! If you want More

by MUSICGREEK
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barry Axelrod, Brett Leek, Brandon Leek, Susie Axelrod, Mitchell Axelrod, Rachel Wallace
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January 03, 2022

They were prompt friendly and masked. The service was less than 3o minutes. I'm happy. More

by carolynw9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dorothy Kusek
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December 31, 2021

Ok pretty good I like the lady service tech that wait on me. She did wait on me this time More

by WAYNEBUSSEY33
Customer Service
Recommend Dealer
Yes
Employees Worked With
Katie Bozic
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December 31, 2021

The service team is always very helpful and friendly, which is why I continue to come back! More

by Kim C
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dorothy Kusek, Tim Kubow
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December 30, 2021

Axelrod has always been customer friendly no matter whether in service ,sales or community participation. More

by Barbara J. Filipow
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Kubow
Report | Print
December 28, 2021

The service was scheduled timely and done accurately they called when vehicle was ready and did not add any additional charges More

by Lprince
Recommend Dealer
Yes
Employees Worked With
Tim Kubow
Report | Print
December 24, 2021

After service was completed on December 23 my engine light was in and is still on, and I have to take my vehicle back the the service department when I’m available on one of my off days! And I don’t wan More

by VRONIKA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not sure
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Feb 03, 2022 -

Axelrod Buick GMC responded

Thank you for your feedback. I'm sorry to hear that we needed you to come back a second time to fix your check engine light. To my knowledge, everything has been addressed quickly and is resolved at this point. Please reach out to me directly if that is not the case. My direct line is 216-661-5060 x148 -Mitchell Axelrod

December 23, 2021

Terrible experience. Took 2 months to get scheduled and then was told service wd be 2 hours. Three hours later , I called only to be told that service wd take 4 hours AND MY CAR HAD NOT EVEN BEEN STARTED More

by thickey3794
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Don't know
Report | Print
Dec 23, 2021 -

Axelrod Buick GMC responded

Yes, it did take that long to schedule the car in because the recall parts for the toe-links are not readily available. The vehicle was dropped off in the morning and was picked up before 12:00 PM. When a car is left at the dealership, it does come secondary to the customers that are waiting in the dealership for their cars, and apologize for that. I would be happy to reimburse you for the expense of alternate transportation, just get me the receipts. If you want to reschedule, call in and ask for Brian and we will get the car in the next day.

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