Axelrod Buick GMC
Parma, OH
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3,488 Reviews of Axelrod Buick GMC
Awesome place to do business! Staff is very friendly! Will continue doing business with them! Staff is very friendly! Will continue doing business with them! More
Brett & Brandon worked with us, even though our confusion on what car we were going to buy. We hate car shopping but there was no rush or push to buy. Thank you on what car we were going to buy. We hate car shopping but there was no rush or push to buy. Thank you More
Nolan was great to work with and very knowledgeable. The whole process went smoothly. The entire staff at Axelrod is always friendly and helpful. This is our 3rd lease with them and we will definitely b The whole process went smoothly. The entire staff at Axelrod is always friendly and helpful. This is our 3rd lease with them and we will definitely be back! More
Update: axelrod called me and found an error had been made when giving me my original quote, so they were refunding me the difference. It is nice that they noticed the problem and rectified it by calling made when giving me my original quote, so they were refunding me the difference. It is nice that they noticed the problem and rectified it by calling and apologizing. I came in for an oil change and was told my alignment was off in the back. They start to fix it, to only realize they are missing parts. So they stop and I have to come back after the parts come in. They quote me $190. Three days later, I realize my my steering wheel is now off. I call to notify them and see if the parts were in as they never called to reschedule my appointment. When I get there they then say it’s $220 now and the front is included in that, as both need to be done at the same time? I don’t say anything about the change in price as maybe it’s a fee? When they finish it’s now $260. I ask to clarify why it’s $70 more than originally quoted and they proceed to say they must have left out parts and labor fee from the quote. I don’t understand how that would not be included in a quote. It’s frustrating being told one thing and it not be accurate. More
Everyone here is nice and helpful. They scheduled me ASAP and made sure I knew what parts were under warranty. They know how to do customer service. They scheduled me ASAP and made sure I knew what parts were under warranty. They know how to do customer service. More