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Axelrod Buick GMC
Parma, OH
3,488 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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3,488 Reviews of Axelrod Buick GMC
August 06, 2018
Amazing Dealership! Tom Shaffer and the entire Axelrod team made my purchase of a 2015 Buick Verano the easiest car buying experience I have ever had in my life. Tom is t Tom Shaffer and the entire Axelrod team made my purchase of a 2015 Buick Verano the easiest car buying experience I have ever had in my life. Tom is truly an asset to the Axelrod team. He really made it a personal experience, and not just a seller/customer experience. As is Carl in financing. He went above and beyond and secured an additional warranty for us, before we even had to ask. Best dealership I have ever gone to, by far! More
by RCalabrese13
Employees Worked With
Carl Reese, Tom Shaffer
August 06, 2018
Great quickly emergency service. Great service quickly and they provide me with a car to not wait, everything on the same day thank you thank you very much. Venus Great service quickly and they provide me with a car to not wait, everything on the same day thank you thank you very much. Venus More
by venusduque
Verified CustomerEmployees Worked With
Dorothy Kusek
August 06, 2018
Forgot to put car back together Poor service this time, my car didn’t get washed, they forgot to put a part back together after changing it.. just not very satisfied this time Poor service this time, my car didn’t get washed, they forgot to put a part back together after changing it.. just not very satisfied this time More
by Bthrall
Employees Worked With
Dorothy Kusek
August 03, 2018
Service visit Great people and great service, had service done here before and they always do a great job. Very friendly and always welcoming. Prices are consistent Great people and great service, had service done here before and they always do a great job. Very friendly and always welcoming. Prices are consistently at or below other stores. More
by dkthom
Employees Worked With
Dorothy Kusek, Tim Kubow
August 03, 2018
Best in class Great experience at all levels - highly recommended! From being greeted at the door to the excellent sales staff to the amazing customer service and Great experience at all levels - highly recommended! From being greeted at the door to the excellent sales staff to the amazing customer service and service department- we’ll keep coming back! More
by SHEILA.ROHAL
Employees Worked With
Dorothy Kusek, Susie Axelrod, Dale Wassenar
August 03, 2018
Good sales dept./ poor service repairmen I bought my new 2017 Buick Regal in April 2018. Serviced numerous times since June. Each time I picked up my car, there was damage to my car. I bought my new 2017 Buick Regal in April 2018. Serviced numerous times since June. Each time I picked up my car, there was damage to my car. June: sun roof needed adjusted, I was told it needed new parts, then I was told that it needed a new motor. July: I picked it up and immediately noticed deep scratches on the console, steering wheel looked like a razor blade got to it, my leather seats were dirty and had many grease marks. Justin saw these and said to leave it again so they could fix it. July: I picked it up and repairs were made, but seat remained greasy on the right side of the driver's seat. They kept it there to clean the seat. I picked it up again, It wasn't cleaned AND there were additional grease marks on the left side of the driver's seat! July: My car was dropped off at my house (thank you), the left side was cleaned, but not the right side! There was also one lug nut cover from each tire missing. I called, messaged, and emailed with pictures. Many excuses were given to me ranging from "The seats look different in different lighting" to "We provide plastic for the employees to place on the seats to protect it, but that doesn't mean they have to use it". This is unprofessional. More
by GRISAK
Employees Worked With
Justin., Mitchell Axelrod, Tim Kubow
August 03, 2018
The Service was GREAT! The gentleman that checked me in for an oil change was very polite ( I didn't get his name) but we were in a hurry that day and I told him that, and h The gentleman that checked me in for an oil change was very polite ( I didn't get his name) but we were in a hurry that day and I told him that, and he said he would try to get in done quickly. And he did! What a great guy. The only complaint I have is there were no Famous Amous cookies. It was a nice little treat to have there as we waited. I hope you get them back again. Thanks, for the great fast Service! Frances & Paul Fafrak More
by FRANCIE101
Employees Worked With
Did not know his name and his picture was not here.
August 02, 2018
short time to wait Dorothy was very polite and did an outstanding job at explaining everything to me. My husband and I hope that when we need to take our car in that sh Dorothy was very polite and did an outstanding job at explaining everything to me. My husband and I hope that when we need to take our car in that she will be the one to write up our order. Just a wonderful person. More
by gatorfamil
Employees Worked With
Dorothy Kusek
August 02, 2018
Great experience from start to finish! I am so pleased I gave Axelrod a chance to make a deal on a new Canyon truck! From the beginning to the end of the deal the entire staff from sales to I am so pleased I gave Axelrod a chance to make a deal on a new Canyon truck! From the beginning to the end of the deal the entire staff from sales to vehicle prep made sure all my questions were answered no matter how trivial or many I asked! They made sure my truck was delivered as promised and took care of any issues I had. Top quality all around! More
by DBENT0
Employees Worked With
Eric Adkins and Loius and his partner in vehicle prep, Mitchell Axelrod, Jerrod Jordan
August 02, 2018
Great experience Dorothy was awesome. She explained everything and made me so much better when she found out I had the extended warranty. Told me before then she woul Dorothy was awesome. She explained everything and made me so much better when she found out I had the extended warranty. Told me before then she would help me figure it out lol More
by JFLONNOY
Employees Worked With
Dorothy Kusek
