Axelrod Buick GMC

Professional Salesmanship. I appreciated how knowledgeable Tom (Squid) was about the different types of vehicles I was interested in purchasing. He possessed a great deal of p I appreciated how knowledgeable Tom (Squid) was about the different types of vehicles I was interested in purchasing. He possessed a great deal of patience. More

Best service ever! Absolutely the best service ever. In this day and age it's rare to find the level of service I experienced at Axelrod Buick GMC. I am a real customer Absolutely the best service ever. In this day and age it's rare to find the level of service I experienced at Axelrod Buick GMC. I am a real customer and no one put me up to this. It was a very groovy experience for me. I am a Chevy owner and they gave me the help I needed that my dealer could not supply. I was having a very trying day but by the time I left I really felt great. Thanks to everyone in the service department and I look forward to coming back again. Seriously, thank you very much... More

oil change completed oil change on timely basis. Also Mitchell showed me the 2019 Terrain in the showroom as my lease will be up in September and leaning toward completed oil change on timely basis. Also Mitchell showed me the 2019 Terrain in the showroom as my lease will be up in September and leaning towards getting one. ken harbert More

Very bad would not recommend I don’t even have my car yet and I feel ripped off. Purchased a vehicle and noticed the front head light was not working. Brought it back in after 1 d I don’t even have my car yet and I feel ripped off. Purchased a vehicle and noticed the front head light was not working. Brought it back in after 1 day. Was given the run around about the problem and how long it would take to fix. Went from being told it was a simple fix, to having a rental vehicle for almost a week. And now they’re trying to sell me a car that has been torn apart and put back together. This looks very bad for Axelrod GMC and I will not be doing business there again. More

Absolutely perfect, on time and courteous I used to go to another GMC dealer in the southwest side of Cleveland. It was horrible, poor service, lies and unprofessional. Also the general manage I used to go to another GMC dealer in the southwest side of Cleveland. It was horrible, poor service, lies and unprofessional. Also the general manager never cared. I changed to Axelrod and it restored my confidence in GM. Ryan the service manager is an absolute professional. I will not take my car but to him. I own 2 GMC and because of Axelrod service dept, I will buy again another GMC More

Awesome! The service department was very knowledgeable and quick to service the issues on my vehicle, pricing was great lower than expected. The technician was The service department was very knowledgeable and quick to service the issues on my vehicle, pricing was great lower than expected. The technician was awesome! Great job! Will return for all my service needs. More

Fast courteous service The staff is courteous and knowledgeable, fast and friendly. I came in for a check engine light on the dash and the vehicle was fixed and I was out of The staff is courteous and knowledgeable, fast and friendly. I came in for a check engine light on the dash and the vehicle was fixed and I was out of there within an hour and a half. More

Set up a new lease I was offered a lease buy-back early on the 2016 Buick LaCrosse that I had leased in 2016 when the lease had 8 months to go. That was great because I I was offered a lease buy-back early on the 2016 Buick LaCrosse that I had leased in 2016 when the lease had 8 months to go. That was great because I wanted to switch to an SUV anyway. They worked with me to arrange a new lease on a 2019 Buick Envision Essence. Chris Della Volpe was the salesman I worked with. He was very helpful in setting up a driving experience with the Envision and we were able to reach agreement on price after a couple of visits. The new car is great to drive, has ample power and is fully equipped. I am very happy with it. More

Mark Taylor was extremely easy to work with. He got us exactly where we wanted payment wise. Everything was ready for us to move forward and sign by the time we was extremely easy to work with. He got us exactly where we wanted payment wise. Everything was ready for us to move forward and sign by the time we arrived. By far the best car dealership experience I've ever had. Thank you Mark, we love our Enclave! Everyone we had to deal with during the process was very kind, attentive, and responsive. More

"Love the attention to detail...!" I am always treated like family in the Axelrod Service Department! It's truly a nice feeling when I am greeted by name, and when the Service Depart I am always treated like family in the Axelrod Service Department! It's truly a nice feeling when I am greeted by name, and when the Service Department Manager, Ryan, opens the door for me with a smile, and demonstrates with his attitude and with his disposition that he appreciates my business. He does an amazing job of representing Axelrod! Dorothy, the Service Consultant, did a great job of checking me in and getting me taken care of promptly. There was a bit of confusion (perhaps on my part, or perhaps on the part of the Sales Department) about a free oil change coupon that I had received when I purchased the vehicle. I understood that I received two free oil changes from GM (I've now already used both of those at Axelrod), and another one from Axelrod, but that was not the case. While the "Axelrod free oil change coupon" was not honored, Dorothy did ensure that I received a discount on the oil change and tire rotation. I appreciate that she was looking out for me! Also, when I called in to get my vehicle scheduled for service, Paula, the receptionist, got me scheduled promptly and professionally. She is always very friendly, and even though she deals with countless people every day, she makes me feel like I am more than just another customer! Lastly, Bob, the Porter, did an amazing job of taking care of every detail when it came to wiping down my Terrain after it came out of the Axelrod courtesy car wash. I chatted with him briefly to thank him for being so conscientious, and I found out he was a retired engineer. Wow! From the time I walked in to the time I left, I felt that everyone was focused on me as the customer... More