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Axelrod Buick GMC

Parma, OH

4.6
3,488 Reviews

6603 Brookpark Road

Parma, OH

44129

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3,488 Reviews of Axelrod Buick GMC

September 18, 2020

Great service and expertise of auto team was 5 stars! Thank you Axelrod Buick ! Have a great safe healthy and blessed 2020! Good bye have a great weekend ! More

by EMILHLUCKYJR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dorothy Kusek, Tim Kubow, Katie Bozic, Dominic Difino
September 18, 2020

All areas of professional service was well beyond good. They always do an excellent job in a reasonable amount of time. I am well pleased and will continue to be my autos service to go More

by PATRICIAZELENY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dorothy Kusek, Katie Bozic, Dominic Difino
September 17, 2020

Everyone is always very friendly and helpful if I have any problems. Never gave me any trouble. Don't have any one person to single out. There are all very nice. More

by marciaslaby
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Regan, Dave Hauserman, Ken McCourt
September 17, 2020

Tim in service has worked with us all through covid to get our job done he went above and beyond to help us and our service was because of a recall More

by Wendy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Kubow
September 16, 2020

Tom was so awesome and down to earth! I wasn’t really sure trading in my vehicle would even be a possibility, but he was diligent in helping me find the perfect car for me! More

by Sheridrnak
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Shaffer
September 16, 2020

The service is great,I travel all the way from Macedonia just for a oil change.I also purchased my car there. Tom is a great salesman More

by zippie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Katie Bozic
September 15, 2020

I went in for a complimentary oil change. The visit was quite impersonal. My recommendation would be to go over with the client what work was completed during the service, not just hand them a paper... Whi More

by Axelrod Reviewer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dorothy Kusek, Dominic Difino
Sep 15, 2020 -

Axelrod Buick GMC responded

Thank you for your feedback and we appreciate the time you took to explain your experience. This feedback is very valuable and valid. We apologize we did not meet your expectations and your explanation will assist us in finding where our process broke down. Thank you again for your business and we hope your next experience shows we have corrected those actions. Regards, The Axelrod Team

September 15, 2020

Mike was wonderful he helped me was fair and honest with me and my husband. I love my new car.. will go back. They didn't give me a Mariah Carey CD as requested but my car doesn't have a cd player.. More

by Sarahp102306
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carl Reese, Michael Hadley
September 15, 2020

Was happy with service let me bring car right in . Got car finish right away . Would recommend them. Did a very. Nice job thank You! More

by WKRJPIOVARCHY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dominic Difino
September 14, 2020

Tim was a great help and quick to get my vehicle in I appreciate it very friendly staff I will tell others about my great service here More

by PARSONSL81
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Kubow
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