Axelrod Buick GMC

Service was excellent and efficient. They were flexible in their schedule when I called that my car battery died just before my appointment. I was given replacement battery options and prices up front bef in their schedule when I called that my car battery died just before my appointment. I was given replacement battery options and prices up front before my car was serviced. Great job! More

After some advertising confusion, the general manager corrected the issue and made the deal work for everyone. Definitely will recommend for a new GM vehicle. corrected the issue and made the deal work for everyone. Definitely will recommend for a new GM vehicle. More

I have been dealing with Axelrod Buick/GMC for several years in another capacity so when I decided to look for a new GMC, I chose Axelrod because I like their personal touch. years in another capacity so when I decided to look for a new GMC, I chose Axelrod because I like their personal touch. More

My 2005 Vibe needed the passenger airbag recall done. My letter suggested Spitzer in Northfield, but they were completely booked through the end of the year (as I wanted to take advantage of the MasterCard letter suggested Spitzer in Northfield, but they were completely booked through the end of the year (as I wanted to take advantage of the MasterCard Gift Card promo if completed by 12/31). I called Axelrod and Paula was able to get me in the same day at 12:30. Paula was so very pleasant and accommodating over the phone. I complimented her! Upon arrival, Dominic took care of us, and once again, I was very pleased with the service he gave. I complimented him as well and he had a “whatever we can do to help you” attitude! I asked if he could take a look under the car at something dangling. He said no problem. We left, and within 1 and 1/2 hours Dominic called and the car was done. He said they saw a screw loose under the car and tightened it up, so we should be good! We checked out and once again, complimented the team for their wonderful service and kindness!!! We will definitely recommend them to others!! Thank you so much!! More

Would give 5 stars, but, Buick would not provide a new battery, only recharged mine on a vehicle less than 2 years old, Was told it was ‘probably’ a bad cell in the original battery, even though the veh battery, only recharged mine on a vehicle less than 2 years old, Was told it was ‘probably’ a bad cell in the original battery, even though the vehicle is driven daily. More

the service is always the best they go out of their way the service is always the best they go out of their way to make sure you're satisfied from management to workers they are the best the service is always the best they go out of their way to make sure you're satisfied from management to workers they are the best More

This dealership either committed fraud regarding the remaining brick pads left when I bought the car in November 2019 or refuse to disclose on three separate occasions that new brakes were needed until remaining brick pads left when I bought the car in November 2019 or refuse to disclose on three separate occasions that new brakes were needed until the rotors on all four tires had be replaced. I sent an email to Ryan Prosinski regarding this issue and he never responded. I will not be bringing my car back for any service at this location. More

Had to have car towed for recall. Second time I brought it in for the recall. Would have been nice to have fixed the first time & not be hassled with a tow & rides. it in for the recall. Would have been nice to have fixed the first time & not be hassled with a tow & rides. More

They bent over backwards to get me into the service department without delay and solve my tire problem. additionally, they answered all my other questions. department without delay and solve my tire problem. additionally, they answered all my other questions. More

I bring my truck here because i like the service i get when i do bring it NOW THIS WEEK I BRING MY TRUCK FOR TWO SIMPLE THINGS AND I GOT NETHER ONE I SAID THIS BECAUSE I BRING MY TRUCK FOR oil change and when i do bring it NOW THIS WEEK I BRING MY TRUCK FOR TWO SIMPLE THINGS AND I GOT NETHER ONE I SAID THIS BECAUSE I BRING MY TRUCK FOR oil change and tire pressure sensor and wend i get my vehicle back OIL LIFE remains AT 12% tire pressure sensor light still in dashboard. I AM very disappointed very. More