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Axelrod Buick GMC

Parma, OH

4.6
3,488 Reviews

6603 Brookpark Road

Parma, OH

44129

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3,488 Reviews of Axelrod Buick GMC

January 22, 2021

From the minute I stepped into the dealership, I was treated with respect and honor. Mike (who took care of me) was incredibly friendly and nice. There was never an air of pushy sales nor a feeling that More

by cohenyitz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susie Axelrod, Michael Hadley
January 22, 2021

Best in the business...! Great service. Kept me informed with every move. I highly recommend them to anyone that's having a hard time finding service for their car. More

by derailmurphy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dominic Difino
Jan 23, 2021 -

Axelrod Buick GMC responded

derailmurphy, Thank you for sharing your feedback! We are so glad we met and continue to meet your expectations. We cannot thank you enough for the public praise regarding our service department. We hope to meet and exceed your expectations in every interaction. Thank you for your patronage and support! We appreciate you as our valued customer. The Axelrod Team

January 22, 2021

Did everything I asked for. Was kind n described everything that I needed to know about my car. I can trust to go back there if I need anything. More

by Xfactor00
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Kubow, Chad Noureddine
Jan 23, 2021 -

Axelrod Buick GMC responded

Xfactor00, Thank you for taking the time to share your experience during your visit to Axelrod Buick GMC. We will forward your positive feedback to the team members involved as well as the management team. When our customers take time to share their thoughts, it lets us know if we are on the right track in meeting expectations. It appears in your case, we did! Thank you for your trust, business and patronage. We hope to see you back soon. The Axelrod Team

January 22, 2021

I came to axelrod for a oil change and I had noise coming from my tire they took care of me in a timely manner and I highly recommend them. More

by jkh1125
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dorothy Kusek
Jan 23, 2021 -

Axelrod Buick GMC responded

jkh1125, Thank you for your feedback. We welcome all feedback, positive and negative, to ensure we are staying on track to meet our customers needs. It appears in your case, we did! We are fortunate to have customers like you. Thank you for supporting Axelrod Buick GMC. Your patronage and business is highly appreciated. The Axelrod Team

January 21, 2021

Tom (Squid) did an awesome job finding the absolute perfect car for me. I highly recommend him as your salesman for his knowledge and experience. I was dreading the whole purchasing side of my new veh More

by samend83
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom "Squid" Reppucci
January 20, 2021

This dealership makes every effort to quickly assess and address your needs and concerns. They always make every effort to courteously help the customers. I highly recommend this company. More

by Llini
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Kubow
January 19, 2021

Courteous, prompt and efficient...Tim and Dorothy go above and beyond. Cashier on Saturday 2pm checkout was not very friendly. Maybe just an off day which we all have. Right!? More

by VSIRNA33
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Saturday afternoon cashier does not appear to enjoy her job., Dorothy Kusek, Tim Kubow
January 19, 2021

Very friendly group. I searched for the best dealership and found it. Fair and helpful after the sale. Service center is doing the LPOs now More

by MVOLK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Leek, Brandon Leek
January 18, 2021

Service was good price a little bit high for me. What i was not satisfied with is that mechanic did not covered the carpet and now i have to detail the truck because too much grease on the driver side flo More

by Edwinvillafane713
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dorothy Kusek, Tim Kubow, Katie Bozic, Dominic Difino
January 18, 2021

The staff was friendly and walked me through the service. I had to come back because the part wasn’t in stock. I was able to schedule another appointment at my convenience and a loaner vehicle was available More

by MONICA_LLOYD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dominic Difino
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