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Axelrod Buick GMC

Parma, OH

4.6
3,488 Reviews

6603 Brookpark Road

Parma, OH

44129

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3,488 Reviews of Axelrod Buick GMC

January 26, 2021

I was having issues with my buick lacrosse on a Friday. So I took it in on Saturday with no appointment and they fixed it on the spot. Thanks Buick Axelrod! More

by JOSEPHPERALTA90
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tim Kubow, Dominic Difino
January 26, 2021

Good People. They gave me a fair deal. Picked up my Truck with a few items that hadn't come in yet. Parts just came in and appointment is made. can't wait to have it complete. Love my truck. I would reco More

by MVOLK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Leek, Brandon Leek, Jamie Blazer
January 26, 2021

Love the dealership! Love the people! Love the service! Unfortunately there were several customers in waiting area not respecting cdc guidelines. One person was eating crackers, another wasn’t wearing More

by PATTYRAE99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dorothy Kusek, Tim Kubow
January 26, 2021

Got my oil and filter within an hour but no car wash. My wife gets her vehicle serviced and she told me that they wash the vehicles. Ms.Dorothy was very nice. More

by epacheco212
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dorothy Kusek
January 26, 2021

Very satisfied with my service. The communication was great through the whole process. Purchase for new tires and I’m very happy with them. Had a great selection to choose from.highly recommend! More

by Linda Weber Scott
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dorothy Kusek
January 26, 2021

They are friendly. They are efficient. They are easy to get to from my home. Scheduling online is easy. Their waiting room is amply adapted for social distancing. More

by Bluebird15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Kubow, Katie Bozic
January 25, 2021

Oil change tire rotation and safety check, took 45 minutes. All of the employees I encountered were pleasant and efficient. A verbal report was given with my receipt. More

by Tammy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Unknown Service writer, Katie Bozic
January 25, 2021

Everyone was nice and welcoming. The lobby was cleaning as always. They waited on us as soon as we pulled in. Then thank us for being loyal customers and that they will see us next time. More

by Micboger
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Service dept
January 23, 2021

Started off kind of rough due to the lack of communication within the staff but ended very well. I LOVE my new vehicle. Highly Recommend! More

by ChevyBaby18
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Cseke, Susie Axelrod, Jamie Blazer, Jayme Yates
Jan 23, 2021 -

Axelrod Buick GMC responded

ChevyBaby18, Thank you for taking the time to share your experience. Your feedback helps us solidify or alter our processes to meet our customers expectations. Your positive experience, (although a little unfavorable in the beginning), will be shared with our team members. They will be thrilled to see you're happy with the service and product they provided. Thank you for your business and supporting Axelrod Buick GMC. We hope to see you again soon! The Axelrod Team

January 23, 2021

Great service , got me in right away and changed my truck oil. They even cleaned my truck after free of charge. What a great place! More

by SBBK1016
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barry Axelrod, Brett Leek
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