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Axelrod Buick GMC

Parma, OH

4.6
3,488 Reviews

6603 Brookpark Road

Parma, OH

44129

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3,488 Reviews of Axelrod Buick GMC

April 29, 2021

Very awesome customer service. Saw the truck I wanted went up there drove it fell in love with it and got it the next day. Tom was a huge help in the whole situation and made my first purchase at a deale More

by MARSHZAC35
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Shaffer
April 29, 2021

GMC lied about oil change. Older lady who cash me out was rude with a smart mouth as well. Never in my life have I paid for a oil change with Toyota and I got lied to, to get my sale More

by justin.beavers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Katie Bozic
Apr 29, 2021 -

Axelrod Buick GMC responded

Justin, from reviewing your file with my dealership, I see that we were not the dealer that sold you this vehicle. We're very transparent with our customer base and take customer satisfaction very seriously. New GMCs receive 1 free oil change (that it looks like you used elsewhere at 6,568 miles) and $100 in GM Rewards points that may be applied towards oil changes in the future if not used on accessories. I'm sorry to hear that the dealer that sold you your Terrain misled you. I do hope that the service our dealership provided you was 5-star worthy. Please let me know if we can be of further assistance. -Mitchell Axelrod

Apr 29, 2021 -

justin.beavers responded

It doesn't matter where I got the vehicle from. I should not have to go buy a GMC vehicle based on location because one is worse than the other. All of you should be on the same page and know what comes with your vehicles and not lie to your sales reps or tell them it's okay to lie and not back up your customer. I was very clear that Toyota gives free oil changes for the last three vehicles I had and that was something that I wanted to continue forward and if not I was going to go back to Toyota and I was lied to. I don't care about your GMC credits that I'll never use. I'm a very easy person when it comes to leasing a vehicle. I drive it from point A to point B and it's a lease. The reason I did not buy the vehicle from you is because you cannot meet the price when I called and Medina could. You guys let a sales slip through your lot, not me. That's not my fault. Would you drive from Medina to Cleveland for oil change if you have a gmc in Medina? No. Why would I drive out there when I have a GMC right by me for service. Not a single person told me I was going to be charged for this before I drop the vehicle off or again I would have gladly taken it less than a quarter mile down the road and got the oil change and everything done for way cheaper. No way am I going to leave a one-star review here. I'm going to hit Google next and give all the one Stars across to all the GMC and let everyone know why to not buy a vehicle from GMC if this is how you guys do business

April 28, 2021

I thought the service was good & did everything I asked for.I told them I heard rattling underneath & it was the back brakes,fixed that the same day. More

by RICNITRO1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dorothy Kusek
April 28, 2021

Had no appointment on a Monday morning so thought I was going to be there most of the day. Tim Kubow is honestly the best! He's always there and always provides exemplary customer service. He relates in More

by JH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Kubow
April 28, 2021

The purchase process was simple, and quick. (2 hours) Everything went so smooth. The salesman was very courteous and the service department was awesome. They went above and beyond to make sure everything More

by STACE3202
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carl Reese, Tim Kubow, Michael Hadley
April 28, 2021

Courteous people, all. Will enjoy our relationship for the next few years. Have had service done in the past, and still remember their friendliness. Just good business. More

by RALFORD12001
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Blazer, Tom Shaffer
April 28, 2021

I purchased my truck new at Axelrod mostly because my family had purchased other vehicles there and we always had a great experience and I have not been disappointed More

by JCAMERATOENG23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dorothy Kusek, Brandon Leek, Susie Axelrod, Tim Kubow
April 27, 2021

Amazing service. Great communication. They really know how to make a customer feel right at home. And the repairs we're done so quickly. Thank you More

by marcg4900
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dorothy Kusek, Tim Kubow, Katie Bozic, Dominic Difino
April 27, 2021

This is the third vehicle we have purchased from Axelrod. The customer service is great. They always go out of their way to be sure all your questions are answered and you are happy with your vehicle. The sa More

by jranallo
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Leek, Brandon Leek, Susie Axelrod
April 27, 2021

Great job . Sorry I am a customer that have little word to said .Great Great Great Great Great Great Job Thank you all your Service More

by Robbie.Bailey 0620
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Kubow
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