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2,149 Reviews of Autohaus BMW - Service Center
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January 18, 2025
Great sales staff, very clean and professional showroom, polite and knowledgeable service staff, services are always completed in a timely manner. polite and knowledgeable service staff, services are always completed in a timely manner. More
by Dave Monsalvi
Employees Worked With
January 17, 2025
Just has an oil change, but very comfortable waiting area and fast service. Friendly employees. Liked getting video feedback on condition of car. and fast service. Friendly employees. Liked getting video feedback on condition of car. More
by jackdaw-crowd.7x
Employees Worked With
January 17, 2025
I’ve been an Autohaus customer for over 25 years and the service is top notch. service is top notch. More
by tb
January 17, 2025
Service was good as always. Patti Kupfer is so good to work with. Appreciate the video explanation from the tech to keep me informed. No surprises when I picked it up. Patti Kupfer is so good to work with. Appreciate the video explanation from the tech to keep me informed. No surprises when I picked it up. More
by GGreenwell
Employees Worked With
January 16, 2025
Autohaus BMW always gets my car in for service quickly. Great customer service, Chris Buie is great to work with and gets my car repaired quickly. Great customer service, Chris Buie is great to work with and gets my car repaired quickly. More
by drscdplahn
Employees Worked With
January 16, 2025
Everything went well. It was fast and efficient and done in the time that was estimated. It was fast and efficient and done in the time that was estimated. More
by Beth Pelch
Employees Worked With
January 15, 2025
Yet another great visit. BMW has done such a great job making this vehicle uber reliable, that only scheduled maintenance brings me in. Chris Buie scheduled me in for last F BMW has done such a great job making this vehicle uber reliable, that only scheduled maintenance brings me in. Chris Buie scheduled me in for last Friday & a loaner. The weather forecast for changed a forecast several inches of snow, so he had me drop off my car on Thursday evening before the weather change. That was genius, because we received about 5 inches of snow on top of what was already there. That made Friday driving horrendous for those who were on the road. Thanks you Chris. Beyond my scheduled maintenance, I asked that he have a back up sensor problem that would sometimes not allow me to back out of the garage. There were no issues found but their troubleshooting produced a comprehensive report explaining possible reasons for the problem. Problem solved…when I park deeper into my garage, the decking covering my floor creates an elevation change that is detected. Thank you Matt Bircher for being so thorough. This year marks the 40th year of my relationship with Autohaus of (now) Maplewood! More
by glennjjjr
January 15, 2025
Yet another great visit. BMW has done such a great job making this vehicle uber reliable, that only scheduled maintenance brings me in. Chris Buie scheduled me in for last F BMW has done such a great job making this vehicle uber reliable, that only scheduled maintenance brings me in. Chris Buie scheduled me in for last Friday & a loaner. The weather forecast for changed a forecast several inches of snow, so he had me drop off my car on Thursday evening before the weather change. That was genius, because we received about 5 inches of snow on top of what was already there. That made Friday driving horrendous for those who were on the road. Thanks you Chris. Beyond my scheduled maintenance, I asked that he have a back up sensor problem that would sometimes not allow me to back out of the garage. There were no issues found but their troubleshooting produced a comprehensive report explaining possible reasons for the problem. Problem solved…when I park deeper into my garage, the decking covering my floor creates an elevation change that is detected. Thank you Matt Kircher for being so thorough. This year marks the 40th year of my relationship with Autohaus of (now) Maplewood! More
by glennjjjr
January 11, 2025
Returned for a recall which was done quickly and efficiently as promised. Friendly and courteous staff. efficiently as promised. Friendly and courteous staff. More
by Oliver.k
January 05, 2025
My SA was quite possibly the least empathic person I've ever dealt with, nearly a robot. I made an appointment for warranty service and needed a loaner. 15 minutes before my scheduled appointment I get a c ever dealt with, nearly a robot. I made an appointment for warranty service and needed a loaner. 15 minutes before my scheduled appointment I get a call from a young man who told me the SA told him to call me and let me know no loaners were available. Best the SA could do was schedule me a new time. Drop it off the second time (Vehicle is still under CPO warranrty btw) and explained the situation and this was the second time it's been in for the same issue. I was told that if it wasn't the same part I'd be responsible for the cost of repair. No mention that I still had a warranty. I got an estimate for $6000+ in repair costs. I was told it was a water pump and leaking engine plugs as well as a headlight. I had to remind them of the warranty which covered the headlight but all the sudden the water pump was not leaking after all, even though the coolant was all gone. I guess once the warranty expires that water pump might start leaking again. No offer to fix the engine plugs either. Last time I'll use Autohaus. My SA is the worst, my last visit with was awful as well. More
by john
Employees Worked With
