Back

Autohaus BMW - Service Center

St. Louis, MO

4.7
2,009 Reviews

2,009 Reviews of Autohaus BMW - Service Center

Sort by
April 30, 2023

Bad communication, no communication. On a scheduled day of my airbag recall appointment when I dropped my car then I was told that they don’t have enough mechanics and that they didn’t More

by Ned
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brittany Weiss
2.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2023 -

Autohaus BMW responded

We apologize for the delays in repairing your airbag. We had some delays that put us behind and we should have done a better job of communicating. If there is anything we can do to make up the time you lost, please reach out to our Service Director, Todd Feuerhaken, at 314-727-8870 to discuss. Thank you.

April 28, 2023

Yes too many questions Thank you Thanks again Nothing more to say Yes yes yes More

by Shorem
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Emerson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brittany Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2023 -

Autohaus BMW responded

Thank you for the 5-star review! We appreciate it:)

April 28, 2023

Great service, very consistent and the communication is excellent. We have 2 BMW’s and the service is always exceptional. They do everything they can to get it right the first time and make it right if t More

by rrubbelke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Dedert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Clem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2023 -

Autohaus BMW responded

Thank you for your great review! We appreciate your trust in us and hope you will be with our Autohaus family for years to come.

April 28, 2023

Service was great. Car was done when promised and the video was cool. Service advisor Chris Buie did a great job! More

by PAULPHPRINCE
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Buie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2023 -

Autohaus BMW responded

Thank you for the great Service review, Paul!

April 28, 2023

Patti is the best service advisor. She is honest and helpful. When Autohaus does work it is always done well. More

by kvlemoine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patti Kupfer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2023 -

Autohaus BMW responded

Thank you so much for this nice Service review, we appreciate it very much!

April 26, 2023

Dealership staff and service consultants are very professional, prompt and courteous. Service customer waiting area is comfortable and provided with nice amenities. Overall, very pleasant experience More

by R tripl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Clem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2023 -

Autohaus BMW responded

Thank for the nice 5-star review, we appreciate you letting us know you like it!

April 26, 2023

Smooth, from the adviser Britney, mechanic Greg to the cashier Ashley….. Thank you very much for your great service More

by Flo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Feuerhaken
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zinaida Bajramovic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brittany Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Both guys inside the service garage
Aug 11, 2023 -

Autohaus BMW responded

Thank you for the great review, Flo!

Aug 13, 2023 -

Flo responded

Just awesome service

April 22, 2023

Service department is first class. Chris did a great job along with the team in back. More

by Mattgagnepain
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Clem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patti Kupfer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2023 -

Autohaus BMW responded

Thank you for the great review, we appreciate that very much!

April 22, 2023

Top notch service department. Chris Clem is a great client advisor. Excellent at explaining issues, providing solutions and communicating repair status. More

by CPR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Clem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2023 -

Autohaus BMW responded

Thank you for the 5-star review!

April 22, 2023

Autohaus is hands down the best BMW dealership in the Midwest. Excellent staff and service. Amazing showroom, service drive and shop! More

by mrhorstmann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Clem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Buie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patti Kupfer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Feuerhaken
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zinaida Bajramovic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brittany Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Wirick
Aug 11, 2023 -

Autohaus BMW responded

Thank you for the 5-star review! We appreciate your kind words very much.

...
30
...