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Autohaus BMW - Service Center

St. Louis, MO

4.8
2,165 Reviews
Call Service Center (314) 727-8870

2,165 Reviews of Autohaus BMW - Service Center

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November 20, 2023

All staff members are very friendly and helpful. They always try to do their best More

by betulalanoglu_75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zinaida Bajramovic
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 20, 2023 -

Autohaus BMW responded

We're thrilled that you were satisfied with our services. Your feedback is appreciated, and we hope to be of help again soon!

November 16, 2023

Wonderful service as always. Pleasant and attentive technicians and lovely waiting room with beverages and snacks. More

by Manning635
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Clem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Buie
4.0
This rating includes all reviews, with more weight given to recent reviews.
Patti Kupfer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Feuerhaken
4.0
This rating includes all reviews, with more weight given to recent reviews.
Brittany Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trey Starnes
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 16, 2023 -

Autohaus BMW responded

Thank you for recommending us in your review! We're glad we made your experience with us a great one and happy to help you again when needed.

November 14, 2023

Zinaida was our service representative. I have driven a BMW for 30 years and she is by far the BEST. Flawless. I cannot thank her enough!!! I will only go to Autohaus because of her. More

by Carrie Hackett Woolsey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zinaida Bajramovic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 14, 2023 -

Autohaus BMW responded

Hi Carrie, we're delighted to know that Zinaida exceeded your expectations! Your kind words mean the world to us, and we can't wait to share your compliments with her.

November 14, 2023

Trey at Autohaus is fantastic. He handled a difficult repair situation with aplumb. Thank you, Trey! More

by S
Recommend Dealer
Yes
Employees Worked With
Trey Starnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 14, 2023 -

Autohaus BMW responded

We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!

November 14, 2023

Great service. Had to wait a week before they could service the vehicle. Friendly and accommodating More

by boyd.jamesl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Clem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trey Starnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 14, 2023 -

Autohaus BMW responded

On behalf of Autohaus BMW, I would like to thank you for using us for service. Your feedback is appreciated. Please come visit us again soon!

November 13, 2023

The dealership is clean, well organized, making the process of dropping off and picking up the car quick and easy. More

by mirandapeke1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Felicia
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Nov 16, 2023 -

Autohaus BMW responded

We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know!

November 10, 2023

Trey gave excellent service by keeping me informed each day of the status of the repair on my vehicle. More

by urablesed1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trey Starnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 10, 2023 -

Autohaus BMW responded

We're delighted to know that Trey exceeded your expectations! Your kind words mean the world to us, and we can't wait to share your compliments with Trey.

November 10, 2023

This dealership is well run, friendly, clean, knowledgeable, caring, good snacks and good product- nice. More

by mlowe52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Clem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Buie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patti Kupfer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Feuerhaken
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zinaida Bajramovic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brittany Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trey Starnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 10, 2023 -

Autohaus BMW responded

Wow! Thank you so much for the feedback! We appreciate your business and hope to see you again soon!

November 10, 2023

The service person Brittany Weiss acted like her job was beneath her and was bothered having to help me. Hate when customer service people take on the attitude of a luxury brand. Remember who the custome More

by Amykanfer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Clem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brittany Weiss
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 07, 2023 -

Autohaus BMW responded

Hello Amy, We are so sorry that you and Brittany did not hit it off so well during your recent service visit. We understand that you arrived quite a bit later than your scheduled appt and wanted to be helped immediately while Brittany was already assisting two other customers. You appeared to be in a big hurry. Chris jumped in and took over the situation and we believe handled everything to your satisfaction and arranged for you to have a ride to your destination, seeing the 5 stars you gave Chris. We apologize for any discomfort you may have experienced and hope you will understand that we also do not experience this situation very often. If you would like to discuss this further, please contact our Service Director, Todd Feuerhaken, at 314-727-8870. Thank you and have a great day.

November 09, 2023

Autohaus BMW provides excellent customer service to clients from start to finish. We have purchased four vehicles and everyone from client advisors, management, finance, to service has provided an elev More

by BMR90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patti Kupfer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Cherry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Emerson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brad Mares
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Nov 09, 2023 -

Autohaus BMW responded

We are glad to hear we provided you with top-notch service! We appreciate the feedback and would love to work with you again.

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