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Autohaus BMW - Service Center

St. Louis, MO

4.8
2,186 Reviews

2,186 Reviews of Autohaus BMW - Service Center

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March 03, 2025

if you have a recall and you don't have to pay you will wait a long time after you get it, I waited 2 weeks to get my car, I tried calling every day and they wouldn't answer me More

by Ionut
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brittany Weiss
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2025 -

Autohaus BMW responded

On behalf of Autohaus BMW, I would like to thank you for sharing this review! I'm sorry you had a bad experience with us, if you could please contact Todd Feurhaken , 314-880-8014 Service Director so we can get a better understanding of what happened. Once again I'm sorry for any inconvenience that may have occurred.

March 03, 2025

Emissions test and general overview of fluid levels for my X-5 st the renewal date for my X-5. More

by Rick bmw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Clem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Heather Vivrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2025 -

Autohaus BMW responded

Thanks for the 5 - star review! I would like to thank you for taking the time to write about your experience, and we are thrilled that you enjoyed us. We look forward to working with you in the future.

March 03, 2025

Competive service advisors Clean and comfortable facility Well trained and experienced mechanics Prompt and capable service scheduling More

by Richard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patti Kupfer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Feuerhaken
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 04, 2025 -

Autohaus BMW responded

Thanks for the review! We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know

March 03, 2025

Their service was Ritz Carleton like and they under promised and over delivered with returning my vehicle to me from a warranty repair. More

by bschweizer3
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Clem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Buie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Cherry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Feuerhaken
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 04, 2025 -

Autohaus BMW responded

Thanks for the review! We strive to be as prompt and accommodating as possible. We are truly passionate for creating the best possible experience here at Autohaus!

March 02, 2025

Customer service is outstanding and explain everything clearly. The updates and the service through text messages is very beneficial! More

by kozken1975
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittany Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2025 -

Autohaus BMW responded

Thank you for the 5 - star review! We are pleased to know about your positive experience with us. We are grateful to have such a positive and prompt staff.

March 01, 2025

Fast, courteous, happy I purchased the tire replacement package offered when I purchased the car. 2 tires replaced in 2 years. More

by X5 owner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Clem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Buie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patti Kupfer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Feuerhaken
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zinaida Bajramovic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brittany Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trey Starnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2025 -

Autohaus BMW responded

Thank you so much for sharing your experience with Autohaus! Our goal is 100% customer satisfaction, and it sounds like we achieved that goal with you. The team will be thrilled to hear your feedback!

February 28, 2025

Excellent and time efficient service. Highly recommended and I have been using them for 5 years Trust worthy More

by skaade
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Clem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zinaida Bajramovic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2025 -

Autohaus BMW responded

Thank you for the 5 - star review! We pride ourselves as accommodating, transparent, and friendly as possible in order to create a 5 - star experience with us. Thank you for choosing Autohaus BMW, we ae thrilled to hear about this experience, and thank you for the future referrals!

February 27, 2025

Great service. You can always count on Autohaus for efficient, friendly, profession service no matter what brings you into the showroom. More

by DD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Buie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2025 -

Autohaus BMW responded

Thanks for the review! We really appreciate you being a customer and helping to share the word about Autohaus. We're here for you anytime!

February 26, 2025

I have had nothing but excellent service at this dealership . Extremely helpful &supportive staff, very clear and informative maintenance evaluations, pricing is fair and reasonable. More

by Steve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patti Kupfer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 26, 2025 -

Autohaus BMW responded

Steve, thank you for the review! We are please to know about your positive experiences with us. We are grateful to have such a positive staff. Thank you for choosing Autohaus!

February 25, 2025

Associates are always courteous and helpful. Service department is timely and very helpful to us. More

by Maggiesowash
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patti Kupfer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 25, 2025 -

Autohaus BMW responded

Thank you for the review! We appreciate you taking the time to let us know about your experience! If there's anything else we can help you with, please let us know.