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Autohaus BMW - Service Center

St. Louis, MO

4.7
2,009 Reviews

2,009 Reviews of Autohaus BMW - Service Center

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October 18, 2023

Great customer experience. Been looking for another BMW with such high customer service as I got at my previous dealer in GA and finally found it! Helpful, friendly, knowledgea More

by christiea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zinaida Bajramovic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2023 -

Autohaus BMW responded

Thanks Christiea. We're thrilled that you were satisfied with our services. Your feedback is appreciated, and we hope to be of help again.

October 17, 2023

It’s a pleasure visiting this dealership. I wait there for service completion because the facilities are so pleasant! More

by mcneily323
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittany Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2023 -

Autohaus BMW responded

On behalf of Autohaus BMW, I would like to thank you for using us for your services. your feedback is appreciated. Please come visit us again!

October 13, 2023

Overall terrible experience. I am in the market to purchase an X5, but it won’t be at Autohaus. More

by Pmcnkn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brittany Weiss
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2023 -

Autohaus BMW responded

We are very sorry that you feel your service experience was unsatisfactory. If you would like to discuss further so that we can learn what we should have done better for you, please contact our Service Director, Todd Feuerhaken, at 314-727-8870. Thank you.

October 12, 2023

👩‍⚕️Driven BMW for more than 30 years. Too bad Linda and Mike are gone. Customer Service not the same. The designated service rep was not in until 9:00 am for my scheduled 8:00 am appointm More

by Patricia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittany Weiss
2.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2024 -

Autohaus BMW responded

We are very sorry that you feel your service experience was unsatisfactory. If you would like to discuss further so that we can learn what we should have done better for you, please contact our Service Director, Todd Feuerhaken, at 314-727-8870. Thank you.

October 12, 2023

The service team here always takes great care of my car and of me. Very impressed with the quality of BMW in their vehicles and the team. More

by T1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Clem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Rea
Mar 26, 2024 -

Autohaus BMW responded

We really appreciate you being a customer and helping to share the word about us. We're here for you anytime!

October 10, 2023

They did everything I requested and did not pressure me into additional services. It did take about 25 minutes longer than I expected. More

by Fastlanesimmons
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zinaida Bajramovic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2024 -

Autohaus BMW responded

Thank you for your kind words! We're glad you're happy with our services.

October 10, 2023

Roshan and the whole service team are truly excellent! Sandro DeCola is also beyond exceptional in sales. I highly recommend BMW Autohaus! Thank you, Michael Katz More

by michaelhkatz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roshan D’SOUZA, Sandro DeCola
Mar 26, 2024 -

Autohaus BMW responded

We really appreciate you being a customer and helping to share the word about us. We're here for you anytime!

October 08, 2023

We had an excellent serving experience at Autohaus BMW. Thanks alot for all their support and help. Appreciated More

by zekeriyya alanoglu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Clem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Buie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zinaida Bajramovic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2024 -

Autohaus BMW responded

Thanks for the review! We are thrilled to hear that you had an excellent experience with us,. Your kind words serve as a great testament to the hard work and dedication we invest in each job.

October 08, 2023

No problems at all from scheduling to pickup. The was completed in an impressively short time, I was well informed of status along the way, and the my car left the shop looking great. First rat More

by erikacc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zinaida Bajramovic
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2024 -

Autohaus BMW responded

Thanks for the review! We always strive to give our best to help our customers and I'm glad that we exceeded your expectations.

October 07, 2023

Reliable, trustworthy and efficient describes my experience with the Autohaus service department. Their work is performed professionally and rarely exceeds their estimates of time and cost. BMW serv More

by Docboss
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Buie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2023 -

Autohaus BMW responded

Thank you for highlighting our outstanding customer service in you review! We'll pass along your compliments to our team. Look forward to serving you again.

Nov 07, 2023 -

Autohaus BMW responded

Sorry that you are having issues with your wife IX50. please call Autohaus BMW and ask for Todd Feuerhaken, he's the service manager. the phone number is as follows 314-727-8870

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