Autohaus BMW - Service Center

Patti and the team at Autohaus are amazing. I appreciate their effort to deliver the best customer service I appreciate their effort to deliver the best customer service More

Great service, very professional. Appreciate the video review of my needed repairs, it was very helpful in our decision making process. Appreciate the video review of my needed repairs, it was very helpful in our decision making process. More

Fast, friendly and very accommodating. I was given a ride to and from work for my appointment. I was given a ride to and from work for my appointment. More

Brittany has been helpful and ensures I receive the service I need. In addition to the automated requests for reviews, Brittany specifically reached out and asked me to provide feedback, which I’m h service I need. In addition to the automated requests for reviews, Brittany specifically reached out and asked me to provide feedback, which I’m happy to do. To clarify, I haven’t had a horrible experience. Regarding the question, "Would you recommend this service center?", I was only given Yes or No options. I wouldn’t have mentioned any of the following issues, including the damage to the car, if I hadn’t been personally asked to leave a review. When I got the car back, I noticed that both sides of the interior A-pillars were scratched, and the fabric was ripped in a couple of places—one tear is about six inches long. This was disappointing, as the technicians likely noticed the damage but seemingly took no steps to fix it or mention it. I’m not sure if this was caused by BMW technicians or a third-party glass installer. This visit was originally scheduled for 12/10/24, but I received an automated email on 12/1 "confirming [my] BMW service visit" for 12/3 - I figured I had my dates wrong. I believe this caused some confusion for both Brittany and me, but we proceeded with the 12/3 date. On 12/8, I received a similar confirmation email for the originally scheduled 12/10 appointment, which is no longer needed. This isn't a big deal, but mentioning it is the point of leaving a review. I’m not sure what the norm is for these situations, but the service team drove the car ~45 miles. This seemed excessive for an oil change and diagnosing an air leak in the windshield. While I find the mileage high, I don’t know the diagnostic process or what’s standard, though these trips are all tracked in the app with various stats. I had another dealership voluntarily tell me they joy-drove (sp?) my car before, so I happened to look this time when it came to mind. Brittany was helpful, and everyone else I interacted with was friendly, including the staff at the drop-off/pickup area and the payment processing desk. The waiting area is also pleasant, with comfortable chairs and included food and drink. Brittany has additionally always provided a loaner car for appropriate visits. This is a big boost in conveniency as I don't live particularly close to Autohaus and pass a couple BMW dealerships on the way to/from. More

Brittany is very helpful and communicates well. Best advisor to work with at Autohaus BMW Best advisor to work with at Autohaus BMW More

Brittany is always exceptionally professional and courteous when we visit. Her follow up is thorough and she is one of the main reasons we continue to return to AutoHaus. courteous when we visit. Her follow up is thorough and she is one of the main reasons we continue to return to AutoHaus. More

Scheduled service due to a recall. Everything went well, no long wait and no drama. Everything went well, no long wait and no drama. More

I've been working with Patti for the last 10 years. ..she is the absolute best, and the reason my wife and I keep buying BMW's!!!! The upkeep is costly, but Patti makes it worth every penny!!!!! ..she is the absolute best, and the reason my wife and I keep buying BMW's!!!! The upkeep is costly, but Patti makes it worth every penny!!!!! More

Patti always takes great care of my car - I've purchased four 3 series BMWs from this dealership (since 1986) and consistently had them serviced here. She takes the time to understand my car and my needs a four 3 series BMWs from this dealership (since 1986) and consistently had them serviced here. She takes the time to understand my car and my needs and gets it serviced and back on the road, running great! More

Autohaus is great. Service is good, service advisors are wonderful, and work is on time. Service is good, service advisors are wonderful, and work is on time. More