Autohaus BMW | Page 18

Cost notwithstanding - I keep my cars for a long time - it's always a pleasant experience having my vehicle serviced here. This is thanks largely to Patti Kupfer's great attitude and straightforward approa it's always a pleasant experience having my vehicle serviced here. This is thanks largely to Patti Kupfer's great attitude and straightforward approach. Thank you, Patti! More

Service rep was rude And I waited over one hour for car to come out after I had called 25 minutes prior to arrival to say I was coming to pick up. Car had already been evaluated so I see no reason for dela to come out after I had called 25 minutes prior to arrival to say I was coming to pick up. Car had already been evaluated so I see no reason for delay More

Car has less than 100 miles on it. Can’t get it fixed for a month no loaner vehicle to use. After purchase service, not good. Can’t get it fixed for a month no loaner vehicle to use. After purchase service, not good. More

It was a wonderful buying experience. This was our first BMW and they know how to make a client feel comfortable. This was our first BMW and they know how to make a client feel comfortable. More

Pleasant service advisor; comfortable client waiting area whether you are working, connecting or just chilling and watching your programs; hospitality items available free while you wait. whether you are working, connecting or just chilling and watching your programs; hospitality items available free while you wait. More

Brittany has been helpful and ensures I receive the service I need. In addition to the automated requests for reviews, Brittany specifically reached out and asked me to provide feedback, which I’m h service I need. In addition to the automated requests for reviews, Brittany specifically reached out and asked me to provide feedback, which I’m happy to do. To clarify, I haven’t had a horrible experience. Regarding the question, "Would you recommend this service center?", I was only given Yes or No options. I wouldn’t have mentioned any of the following issues, including the damage to the car, if I hadn’t been personally asked to leave a review. When I got the car back, I noticed that both sides of the interior A-pillars were scratched, and the fabric was ripped in a couple of places—one tear is about six inches long. This was disappointing, as the technicians likely noticed the damage but seemingly took no steps to fix it or mention it. I’m not sure if this was caused by BMW technicians or a third-party glass installer. This visit was originally scheduled for 12/10/24, but I received an automated email on 12/1 "confirming [my] BMW service visit" for 12/3 - I figured I had my dates wrong. I believe this caused some confusion for both Brittany and me, but we proceeded with the 12/3 date. On 12/8, I received a similar confirmation email for the originally scheduled 12/10 appointment, which is no longer needed. This isn't a big deal, but mentioning it is the point of leaving a review. I’m not sure what the norm is for these situations, but the service team drove the car ~45 miles. This seemed excessive for an oil change and diagnosing an air leak in the windshield. While I find the mileage high, I don’t know the diagnostic process or what’s standard, though these trips are all tracked in the app with various stats. I had another dealership voluntarily tell me they joy-drove (sp?) my car before, so I happened to look this time when it came to mind. Brittany was helpful, and everyone else I interacted with was friendly, including the staff at the drop-off/pickup area and the payment processing desk. The waiting area is also pleasant, with comfortable chairs and included food and drink. Brittany has additionally always provided a loaner car for appropriate visits. This is a big boost in conveniency as I don't live particularly close to Autohaus and pass a couple BMW dealerships on the way to/from. More

Fast, friendly and very accommodating. I was given a ride to and from work for my appointment. I was given a ride to and from work for my appointment. More

They were gracious enough to get me in for an unscheduled tire appointment, had a screw in my tire. Replaced the tire for free with my tire warranty! tire appointment, had a screw in my tire. Replaced the tire for free with my tire warranty! More

I did not purchase my car from Autohaus, but I have my car serviced there. I told my service rep about my poor experience at another dealership. My Autohaus rep has been amazing! It's comforting to know car serviced there. I told my service rep about my poor experience at another dealership. My Autohaus rep has been amazing! It's comforting to know that she is going to make everything alright, every time! More

Patti and the team at Autohaus are amazing. I appreciate their effort to deliver the best customer service I appreciate their effort to deliver the best customer service More