AutoNation Toyota Buena Park | Page 95

I was helped by Mariah, I walked out of my house and my tire was flat! Took my car in, no appointment and they fixed it right up! I was afraid that it would be a lot of money because idk why my tire was fl tire was flat! Took my car in, no appointment and they fixed it right up! I was afraid that it would be a lot of money because idk why my tire was flat...I had a nail....tiny little nail...didn't have to pay much and she was very informative and helpful! Got my car back! More

The service department has great people who care about their customers. They work with you and keep you updated. their customers. They work with you and keep you updated. More

Edwin was very helpful and very nice. He answered all my questions and notified me when my car was done. He answered all my questions and notified me when my car was done. More

Generous and supportive to customer. Good people and very accommodating.Did a good work on my car. Good people and very accommodating.Did a good work on my car. More

The service provided at this dealership was subpar and the quality of work matches. It does not seem like anyone here cares. By the look of other reviews I’m not the only one that has experienced that a the quality of work matches. It does not seem like anyone here cares. By the look of other reviews I’m not the only one that has experienced that and clearly management has not taken other complaints seriously. More

Very helpful & knowledgeable staff. I got exactly what Ali wanted with no hassle. I love my new card!!! I got exactly what Ali wanted with no hassle. I love my new card!!! More

The prices for services are very high. I can't imagine how the average person can afford them. I can't imagine how the average person can afford them. More

My experience at this dealership was really nice. The sales person (Paul) I was speaking with was friendly as well as all the other workers there. They helped me throughout my purchase and even after The sales person (Paul) I was speaking with was friendly as well as all the other workers there. They helped me throughout my purchase and even after. Overall I would recommend Autonation Toyota Buena Park. More

Bad service! I called to make the appointment and let them know I needed my brakes and oil changed. When I called at 8:30am (Thursday) I requested for a rough es I called to make the appointment and let them know I needed my brakes and oil changed. When I called at 8:30am (Thursday) I requested for a rough estimate of how much it would be and the receptionist said she needed to transfer me to the service department and they would tell me. No one answered so I left a voicemail stating what was I was coming in for and the model and year of my car. I received a voicemail the following day (Friday), which was the day of my appointment, giving me an estimate- which I was okay with. When I got to my appointment that afternoon (3pm) he stated that he needed to check the car to see if he had the brakes in stock, if he didn’t have them he said he would call me and let me know and he would have them delivered the next day (Saturday) and they would keep my car over night. I didn’t understand why he didn’t check if the parts were in stock in the first place if he knew I was bringing in my car to specifically get my brakes done. I would understand if it was something they didn’t know about and it was a random part. 6pm came around on Friday and I reached out to the service tech and nothing. At that point I figured the car was staying overnight but no one had bothered to reach out to let me know. Next morning at 8am the service tech reaches and let’s me know he had to order the brakes but that the car would be done that day. When I asked around what time it would be done he said around 2pm but probably sooner. 2pm comes around and no communication from him so I reach out asking about my car. He says it’s just about done but that he would let me know once the paperwork was ready. At almost 3pm he notifies me to let me know that it is done. I wasn’t happy that I had to constantly reach out to the service tech regarding my car even though I had an appointment. I called and requested to talk to the manager but he was busy. I requested a call back because I wanted to discuss the lack of good service and he never returned my call. It’s not the first time I’ve had bad service. I went a few months ago to get my fuel pump changed because it had a recall. My car was there from 9am to almost 6pm and I had to call to see if my car was ready for pick up because no one bothered to call me then either. Then they couldn’t “locate” my car because someone had written down the incorrect number they assign your car when it gets dropped off. Needless to say, I’m never going back to Toyota in Buena Park. I’m going to try my luck at the Cerritos location next time my car needs to be serviced. Hopefully they have better service there. More

the service was very good and service adviser was nice and friendly i recomend toyota of buena park thanks and friendly i recomend toyota of buena park thanks More