AutoNation Toyota Buena Park

I like the new remodel- I had an appt. and did not have to wait too long to get checked in - which was good. However, I was surprised when I asked the associate how long it would take - hi and did not have to wait too long to get checked in - which was good. However, I was surprised when I asked the associate how long it would take - his response was “Since it’s Friday and we are really busy it may take several hours.” So I said to him “I hope we get our car back by at least 2 pm being that we made an appt. and you guys know what work needs to be done on it.” The associate totally disregard what I said - her pretended not to hear me. I got my paperwork and left. We got a call approx. at 3’sh pm to tell me that they could not do the Smog Check because they are not a Star Smog Check location - so I asked if the car was ready and was told yes. So we only had an oil change because the Smog Check could not be done there - which by the way I was surprised you are not a Star Smog Check location. In my opinion, we did not take our car there for any major repairs so the turnaround should have been faster. Thank you! I hope we have better luck next time. p.s. We miss the old time associate who is no longer there - He was personable and made us feel heard and special. More

Clean dependably fast efficient and courteous huge showroom could add a microwave in customer cafe the pricing for the maintenance is a bit high but should offer more service of vehicle for the price showroom could add a microwave in customer cafe the pricing for the maintenance is a bit high but should offer more service of vehicle for the price like incorporate Brake service or higher discount 20%,30% 15% is not enoughfor the packages options you have More

The service here is excellent, in a market where complicated dealer market adjustments and unprofessional salespeople is the norm, Toyota Buena Park makes the difference by providing clear and conci complicated dealer market adjustments and unprofessional salespeople is the norm, Toyota Buena Park makes the difference by providing clear and concise pricing on their vehicles and a honest and trustworthy customer service. If you are looking for a Toyota look no further, Toyota Buena Park raises the bar by being a dealership that truly does things differently. More

It was pleasant experience. We’re coming here for long time. Our adviser is nice We’re coming here for long time. Our adviser is nice More

since 2003. Great service. Friendly staff . Never any issues. I’ll keep going there and good coffee 😂😂 Great service. Friendly staff . Never any issues. I’ll keep going there and good coffee 😂😂 More

Very clean facility, very knowledgeable, professional staff. They are extremely helpful and honest and helped me get in about out very quickly staff. They are extremely helpful and honest and helped me get in about out very quickly More

Nice clean facility. Staff are professional and helpful. I missed out on the car I chose, which is a Hybrid RAV4. However, I'm happy with the alternative. Staff are professional and helpful. I missed out on the car I chose, which is a Hybrid RAV4. However, I'm happy with the alternative. More

I had my Tacoma in for an oil change. They were available at my agreed on appointment time. The customer service representative Martin was knowledgeable and courteous. They completed the They were available at my agreed on appointment time. The customer service representative Martin was knowledgeable and courteous. They completed the work and discussed any issues with me in a timely manner. Would definitely recommend their services. More

Martin Miller was great. I thought I needed a starter, but he was pretty certain I needed a battery. I'm grateful it was just a battery. My encounter with Mr Miller gave m I thought I needed a starter, but he was pretty certain I needed a battery. I'm grateful it was just a battery. My encounter with Mr Miller gave me renewed confidence dealing with AutoNation Toyota Buena Park Service Department. The service was fast. More

Great service. Just had a longer than expected experience. 3 hours for an oil change. Spoke to service manager and understood the concern. Just had a longer than expected experience. 3 hours for an oil change. Spoke to service manager and understood the concern. More