AutoNation Toyota Buena Park

Arrived early, professional welcome. Quick process. First time with this Dealer in the area. Since arriving from Midwest looking for the right fit dealership. Needs improvement, orginat Quick process. First time with this Dealer in the area. Since arriving from Midwest looking for the right fit dealership. Needs improvement, orginatiin of the waiting area, information regarding any things to look out for after service and CAR WASH...first ever dealership without a comp car wash. Not deal breaker but at least info the customer. Instead of the service dept telling me things about my vehicle....I get an email attachment to read important doc regarding your vehicle. On a side NOTE.... My Toyota App doesn't have the feature? More

I was provided with Very great customer service and made the experience very easy. Will definitely recommend this dealer to a friend! the experience very easy. Will definitely recommend this dealer to a friend! More

Great service and Martin is extremely helpful. Answered all my questions and made sure was comfortable while waiting for service. Answered all my questions and made sure was comfortable while waiting for service. More

Great service, my advisor was very helpful and friendly, helped me out in payments and helped me with a quote for a new part for my car. helped me out in payments and helped me with a quote for a new part for my car. More

My advisor was Martin. He did what I asked for, he was kind and the service was done quicker than I thought. He did what I asked for, he was kind and the service was done quicker than I thought. More

Went to Toyota Buena Park to get my car serviced. It was a great experience. It was a great experience. More

Chandler was awesome from the moment we drove into the car lot, right away told us where to park. Also made us feel very comfortable when he approached us I had mentioned to him that we went to the Cerrit car lot, right away told us where to park. Also made us feel very comfortable when he approached us I had mentioned to him that we went to the Cerritos Toyota dealership and no one approached us until the very end making us feeling like pretty woman form the movie Pretty Woman. 😁😁😁 More

Very friendly and easy to deal with very pleased to have going to this dealer going to this dealer More

Always receive great service at Buena Park Toyota - been a loyal customer for several years a loyal customer for several years More

I’m thoroughly satisfied with services AutoNation Buena Park’s service department has performed on my 2021 Toyota Highlander for many reasons. First of all, they have sent me both emails and first class ma Park’s service department has performed on my 2021 Toyota Highlander for many reasons. First of all, they have sent me both emails and first class mails with consistent reminders to bring my Highlander in for several services it needed to have done on it. With these reminders I could very easily make an appointment via a telephone call. When I brought my car in at the time of my appointment, I was cordially greeted by a kind and well-explaining service advisor Mr. Sang Choi, who was very professional in greeting me with a big smile and willing to listen to what I was bringing my Highlander in for. He thoroughly took detailed note of all 4 problems I had with my Highlander and explained what AN Toyota service department would do to resolve those problems and even told me approximately when/at what time my vehicle would be ready to be picked up after all necessary works would be performed and done. He even told me he was going to give me a call when my vehicle would be ready to be picked up after checking my contact phone number on AN Buena Park’s file was correct and still current. When I told him I was promised of a ride back to my home when I called and made a service appointment 2 days prior. The service advisor quickly responded to my request for a lift back home, he arranged a Lyft ride back to my home. After only a few minutes of waiting in their customer waiting lobby I was picked up by a Lyft driver and dropped off at my home in no time. When all necessary repair works were performed and completed and my Highlander was ready to be picked up, the service advisor called me promptly to notify me of the completion of the necessary repair services. Because I was at my office at work, I couldn’t answer his call; but he left a succinct message on my voicemail. I was quite busy that I couldn’t call him back right away to let him know that I got his message he left on my voicemail. Then he called me and left 2 subsequent messages on my voicemail in order to just make sure I got his messages he left earlier. When he called me 4th time, I was able to answer his call. When I went to AN Buena Park to pick up my vehicle, Mr. Sang Choi once again very thoroughly but succinctly explained what necessary service works were performed and how my vehicle’s performance was improved noticeably. He even told me what he and his service technicians found out about what could be causing two of the functional problems my vehicle had and how they worked on the problems to resolve them. Before handing me a copy of a service completion paperwork I just signed, the service advisor made one more gesture of cordiality and kindness by handing me a coupon for a complimentary car wash. I was very quickly convinced that I should bring my Highlander in to AN Buena Park service department for all of my future problems and repair services. What an excellent and pleasant visit to a vehicle service department it turned out to be!!! More