AutoNation Toyota Buena Park

I have some issues with the Buena Park Auto Nation service department: No shuttle service is provided Car is no longer washed after being serviced My glove compartment was rummaged. I had nothing o service department: No shuttle service is provided Car is no longer washed after being serviced My glove compartment was rummaged. I had nothing of value there, but it was obvious someone went in looking for something. My radio was played and a station was selected on my FM setting. I do not appreciate someone playing my radio and changing the stations during the service. More

I got 5k maintenance with Daniel and I am satisfied with his professional help about my car Thanks his professional help about my car Thanks More

I love the location of this dealer. It’s within walking distance from my house. The service advisors are very courteous s as nd knowledgeable. The prices are very competitive, they ev egg n send coupons i distance from my house. The service advisors are very courteous s as nd knowledgeable. The prices are very competitive, they ev egg n send coupons in the mail. More

niel Choo. I can't say enough good vibes about this dealership. All personnel are so knowledgeable and attentive' dealership. All personnel are so knowledgeable and attentive' More

Went in for recall and found slow moving techs and limited help. Waited for my appointed service person but was busy helping someone else while 2 others were just standing around. After waiting for 20 limited help. Waited for my appointed service person but was busy helping someone else while 2 others were just standing around. After waiting for 20 mins, finally asked one of them to help check my car in since the other guy was busy. I left the car there and was going to pick up later and said it would be ready in 3hrs. After waiting 6hrs I finally called to ask if the car was ready and they said they were going to check and call me back. Less than a minute later they called me back and said I can come pick up. Why did it take my call to tell me to pick up instead of them calling me as soon as my car was ready. Also, noticed an email from the dealer of an appointment they made without my permission for service in 3 months. They could have asked my if I wanted to make an appointment instead of sneaking that in there and get harassed by the service department later when I miss that appointment. More

So when I showed up, didn't realize you were having major construction, but I was approached in a timely manor and Mariah was very friendly. major construction, but I was approached in a timely manor and Mariah was very friendly. More

Excellent experience since the initial contact, Emmanuel made the process very easy, fast and excellent customer service. made the process very easy, fast and excellent customer service. More

Service Advisor Daniel Choo was very informative and professional. Car was serviced in short time for convenience. Waiting area could be more comfortable with complementary beverages and snacks. professional. Car was serviced in short time for convenience. Waiting area could be more comfortable with complementary beverages and snacks. More

I always go to the AutoNation Toyota dealer in Buena Park for all of my cars needs. As always, the service was fabulous and it was a job well done. Will be returning here for continued service for all of my cars needs. As always, the service was fabulous and it was a job well done. Will be returning here for continued service More

I don’t know why the dealership keeps asking me to write a review when they NEVER get back to me on my concerns. I never planned on returning but I had to get a set of wheel locks. The parts attendant lied a review when they NEVER get back to me on my concerns. I never planned on returning but I had to get a set of wheel locks. The parts attendant lied to me about the lock not being in stock (confirmed by supervisor). Which led me to expressing my lack of faith of their employees due to my experience from my previous visit (also lied to, costing me more money). The supervisor told me they want to perform a multi-point inspection of my vehicle to ensure things were correct. But since it was almost 3, they told me that I would have to come back another day - they don’t take cars at 3P. So I made an appointment for 8:30 three days later. The next day, I get an email confirming my appointment for… get this… 3PM!!!! So I had to call and complain again. On the day of my appointment, they sell me new tire locks and DID NOT DO A MULTI-POINT INSPECTION! None! So they wasted my time! Not only does this dealerships service/parts prices keep going up, they lie, they deflect it when you complain, and they don’t do their job. They just take your money. More