AutoNation Toyota Buena Park

Hello, Had both of my cars serviced Prius and Rav4 for synthetic oil change. The first appt was with Mariah service advisor and the second was 4 hours later with my Rav 4 was Emmanuel. I had very poor cus synthetic oil change. The first appt was with Mariah service advisor and the second was 4 hours later with my Rav 4 was Emmanuel. I had very poor customer service with Mariah who was not customer focused and nor pleasant as well as she overcharged me more than he list price for synthetic oil change. I told her I thought it was too expensive and she replied “Well that’s how it is”. I left he car and walked home. Called BP Autonation and found out what the price for synthetic oil change was then I called Harley a message describing what occurred and IO felt the charge was too high and my opinion of Mariah. I returned at 1130 to drop off the Rav 4 and pickup the Prius. I had Manny as the service advisor and he was fabulous!. I spoke to Harley to again reiterate my complaints. Harley changed the price for the Prius and listened to my concerns of Mariah. Harley is a great manager and is able to turn around a bad experience into a great experience. I will be asking for Manny as the advisor in the future. Great Job! More

I have never had a bad experience with Vanesa when I buy parts at BP Toyota. She is always professional and very knowledgeable about cars. Even though she is very busy. She always find time to answer my qu parts at BP Toyota. She is always professional and very knowledgeable about cars. Even though she is very busy. She always find time to answer my questions about my car and how to care of it. Lastly, I would definitely recommend BP Toyota. More

My Sales Rep Edwin was the best! He kept me informed of price changes with my vehicle before I purchased and made the overall experience pain free without stress. I like that that de He kept me informed of price changes with my vehicle before I purchased and made the overall experience pain free without stress. I like that that dealership went out of their way and just made things black & white no gimmicks More

Amazing customer service from thanks to Sandra! I would definitely recommend Buena Park AutoNation everyone I would definitely recommend Buena Park AutoNation everyone More

Great customer support service can’t ask for more keep up the great job service the great job service More

I sold my car today. And Robin help us since 1 month ago. And he did his best way to get high price to me and help us every steps!! And Robin help us since 1 month ago. And he did his best way to get high price to me and help us every steps!! More

We received great updates by mariah as to what needed to be done and when the car would be ready be done and when the car would be ready More

Elijah Cho went above & beyond for us! We had an excellent purchasing & customer service experience. Elijah was very knowledgeable, patient and attentive. We had poor experiences earlier i We had an excellent purchasing & customer service experience. Elijah was very knowledgeable, patient and attentive. We had poor experiences earlier in the day at other dealerships and we decided our last visit would be at Toyota Buena Park; much to our surprise, our visit superseded our expectations. They had the car we were searching for all day long and we are so grateful that it was available and ready to sell, just as advertised online. Elijah’s vibe and professionalism deserves recognition as he clearly is dedicated and loyal to his job! We would also like to commend the Finance Officer, Isis Guerrero who also went above & beyond with her excellent customer service and made us feel like family! I will not hesitate to refer friends & family to this location and deeply appreciate everyone’s efforts to provide 100% Customer Satisfaction! This is a perfect reflection of good morale and an management support team. Thank you all!! More

Excellent customer Service! It’s very hard to find now a days, love that they were not pushy at all and let us take our time. From the moment we walked in to driving off in ou It’s very hard to find now a days, love that they were not pushy at all and let us take our time. From the moment we walked in to driving off in our new purchase. Thank you More

Friendly, clean, paperwork not fast as supposed to be, good deal, need parking space for customers good deal, need parking space for customers More