AutoNation Toyota Buena Park

Mariah was the service advisor that helped me and she was excellent!!! Made it so easy to understand the upcoming services needed. 10/10 excellent!!! Made it so easy to understand the upcoming services needed. 10/10 More

I would not hesitate to recommend your deals hip to anyone. Everyone was very friendly and professional to deal with. anyone. Everyone was very friendly and professional to deal with. More

Working with Paloma was outstanding. She was honest, responsive, and truly went above and beyond. Paloma made what can sometimes be a stressful experience feel easy and comfortable. I ge She was honest, responsive, and truly went above and beyond. Paloma made what can sometimes be a stressful experience feel easy and comfortable. I genuinely appreciated her professionalism, kindness, and attention to detail. Kudos to Auto Nation Typta Buena Park! More

Great deal and Great customer service. I do recommend to all of friends and family. I do recommend to all of friends and family. More

Marilynn was very helpful, communicative, and kept me updated. Car was picked up and repairs are good so far. updated. Car was picked up and repairs are good so far. More

Had excellent service, was friendly. Their café was great for the wait. They had coffee, doughnuts, popcorn. Their café was great for the wait. They had coffee, doughnuts, popcorn. More

Great customer service experience. Process of negotiating price, signing application, wait time and going to finance office was very fast. Process of negotiating price, signing application, wait time and going to finance office was very fast. More

They do good job and advice. She’s very nice. She helped me a lot. And I like their service. She’s very nice. She helped me a lot. And I like their service. More

Hello, this is the experience I recently had at AutoNation Toyota Buena Park. I came into the dealership with financing already secured through Navy Federal Credit Union. I’m a veteran and long- AutoNation Toyota Buena Park. I came into the dealership with financing already secured through Navy Federal Credit Union. I’m a veteran and long-time Navy Federal member, and they have consistently handled my vehicle financing without issue. My intention was simple: provide my trade-in, use my outside financing, and complete the purchase. During the process, I was repeatedly asked to complete a dealership credit application for their “internal process” and identity verification. I made it explicitly clear multiple times that I did not want my credit run through the dealership because I already had financing secured through my own lender. Despite that, I was told they would not move forward unless I completed their credit application. What bothered me most is that this runs completely contrary to my previous vehicle-buying experiences using outside financing. In most cases, dealerships simply verify the lender, confirm funding, verify identity, and complete the transaction. A separate dealer-arranged credit application is generally not necessary when the customer already has approved financing in hand. Let’s also be honest about something: dealerships absolutely make money from financing relationships, finance reserve markups, and lender partnerships. That is a normal part of the automotive business model. Because of that, it’s difficult not to question whether the pressure to complete a dealership credit application was financially motivated rather than truly required to sell the vehicle. I refused to authorize an unnecessary credit inquiry and was effectively denied the opportunity to proceed with the purchase. I can’t speak to the motivations of every individual involved, but I left feeling disrespected, frustrated, and like my business was only welcome if I agreed to enter their financing pipeline. My advice to buyers using outside financing: clarify upfront whether the dealership will attempt to require its own credit application before spending hours negotiating a vehicle purchase. More