AutoNation Toyota Buena Park

Great dealership! By far the best customer service I received. Carlos Diaz helped me throughout my visit and he made the buying experience so easy and enjoyable. He wa By far the best customer service I received. Carlos Diaz helped me throughout my visit and he made the buying experience so easy and enjoyable. He was knowledgeable and made me feel comfortable. Overall I would 10/10 recommend this Toyota and ask for Carlos Diaz! You won’t regret it! More

Carlos Diaz is the most helpful sales representative I have ever dealt with. No pressure and very knowledgeable have ever dealt with. No pressure and very knowledgeable More

Great experience with Anthony! He was very kind and professional and we Didn’t ever feel pressured. He was understanding and worked with our budget! Very smooth process. He was very kind and professional and we Didn’t ever feel pressured. He was understanding and worked with our budget! Very smooth process. More

Great dealership. 100% satisfied. Thank you to Carlos and Maurice for taking us through a smooth process from begin to end. 100% satisfied. Thank you to Carlos and Maurice for taking us through a smooth process from begin to end. More

Aldo was very helpful and went above and beyond our expectations and experience with getting the car. He was not pushing us to get a car and asked us question on what we were looking for to help us fin expectations and experience with getting the car. He was not pushing us to get a car and asked us question on what we were looking for to help us find the right car. He even drove out to Hollywood to do an exchange for the model, color and accessories that I wanted. I would highly recommend him to anyone that is in need of a car! More

Sales person was really helpful and helpus with all the questions that we ask , thank ulyou questions that we ask , thank ulyou More

On October 5, 2024, I visited AutoNation Toyota in Buena Park to purchase a 2019 BMW 530e I found on CarGurus. I was pre-approved with a $2,650 down payment by Westlake Financial and Global Lending. The sal Park to purchase a 2019 BMW 530e I found on CarGurus. I was pre-approved with a $2,650 down payment by Westlake Financial and Global Lending. The sales employees assisting me were Aldo and Kenneth, with Aaron handling the loan process. The two pre-approvals I had were: Westlake Financial: $2,650 down payment with a monthly payment of $416.10 over 72 months at 17.99% interest rate. Global Lending: $2,650 down payment with a monthly payment of $443.97 over 72 months at 20.65% interest rate. Despite these pre-approvals, Aldo informed me that both lenders had supposedly denied me and that I needed to put down $4,000 for another loan at an excessive 29.99% interest rate. I gave a $600 deposit and signed the paperwork, but was denied copies of the documents until I returned with the full down payment. This is a clear violation of the Truth in Lending Act, as I was not provided with a retail installment contract upfront to compare offers and make an informed decision. This refusal to provide copies of the signed documents meant I couldn't fully review the terms of the agreement and make the best choice.Later, I learned that Westlake Financial never received my application, while Global Lending did receive it but required additional documents--documents I was never told about. The real issue began when Aaron ran numerous unauthorized credit inquiries with multiple in-house lenders, including Exeter Finance, Ally Financial, Capital One Auto Finance, Santander Consumer USA, and Toyota Motor Credit Co.--despite my authorization being limited to Westlake Financial and Global Lending. This practice was not only unethical but led to my credit score being negatively impacted by multiple hard pulls on my credit report. These extra inquiries were clearly made for Aaron's benefit, as he seemed to choose in-house lenders that likely generated higher commissions for the dealership. The consequences of these excessive inquiries became evident when I later tried to refinance the loan. Due to the damage caused by the numerous inquiries, I was told I would have to bring in more money to qualify for refinancing. Additionally, the value of the car had depreciated since October 2024, and was now lower than the price I purchased it for. This caused further complications, as I owed more than the current market value of the car, making it harder to refinance and further impacting my ability to get better terms. The loan I ultimately ended up with had a 29.99% interest rate, resulting in monthly payments of $625/month over 72 months, which would total over $49,000 for a car originally priced at $18,995. If Aaron had followed the correct procedures and respected the terms of my pre-approvals from Westlake Financial and Global Lending, I would have only had two inquiries, likely received a better interest rate, and avoided paying more than necessary. Unfortunately, his decision to run multiple, unnecessary inquiries not only affected my credit score but also made it difficult for me to refinance down the road.The combination of unauthorized credit inquiries, higher-than-necessary down payments, and a loan that was not in my best interest has left me financially burdened. I have text message evidence showing my requests for denial letters from Westlake Financial and Global Lending, which were never provided. Additionally, the unauthorized credit pulls with in-house lenders are also documented, showing that I was misled and ultimately trapped in a worse loan than I could have qualified for. If Aaron had followed the proper process, I would have likely been in a better financial position, with a more favorable loan and a better chance of refinancing down the road. Instead, I was subjected to unnecessary credit inquiries that lowered my credit score, added to the cost of the car, and made the process far more difficult than it should have been More