AutoNation Hyundai Tempe

Service is good but trying to get someone to answer a phone is impossible. I selected service & and the operator several times and no one answered so I tried Sales also 3 times where you would actually phone is impossible. I selected service & and the operator several times and no one answered so I tried Sales also 3 times where you would actually think someone would pick up the phone but NO! I didn't just need to book an appointment, which can be done online, but I needed to ask a couple of questions before booking. Absolutely ridiculous that you cannot speak to anyone by phone! Beyond frustrating. Once the work was done I had to take my car back a few days later as the alignment was off & my car drifted significantly right. I don't know if they just didn't do the alignment after placing new tires on my car or what but it wasn't out of alignment when I took it in. More

Easy, transparent, respectful of time and no non sense. Representative was very well educated on the vehicle Representative was very well educated on the vehicle More

Great service and great people always a great place to take my car to be serviced. take my car to be serviced. More

The customer service and a relationship it’s professional, My family and I also enjoy shopping at this dealership. professional, My family and I also enjoy shopping at this dealership. More

The worse service experience ever. Advisor was curt and really didn't seem to care. Both problems are still not fixed. This is the 3rd time I brought it in for the same navigation syst Advisor was curt and really didn't seem to care. Both problems are still not fixed. This is the 3rd time I brought it in for the same navigation system issue. I asked for the phone number of the manager. Left him a message but after 4 days never received a call. Why should they care? I bought the car from them, they got their money. The work is under warranty so I am stuck. My family & I have owned 4 Hyundai cars but this will make me think twice next time I buy a new car. More

Incredibly poor customer service. I have a 2020 Hyundai palisade and it two weeks to get the car in when I the ac stopped working. After dropping it off on a Friday it took the dealer I have a 2020 Hyundai palisade and it two weeks to get the car in when I the ac stopped working. After dropping it off on a Friday it took the dealership 6 days (4 business days) to get the problem diagnosed and repaired as it is still under warranty. The worst part was the lack of communication. Someone called me once on Monday afternoon to tell me what the problem was and that were checking to see if they had the part. I had to call daily to even find out that they needed to keep my car longer. Would not recommend getting service at this location. More

I think this is a typical dealership, understaffed and overpriced. It's difficult to make appointments by phone because they only have one person hired for that function. Even when they had two, it was ha overpriced. It's difficult to make appointments by phone because they only have one person hired for that function. Even when they had two, it was hard to get through. They also no longer have a cashier, so the service guy has to ring up the customers. When I dropped off my car for a simple oil change, someone came out immediately to greet me, but he had to tell "my guy" I was there. My guy was on the phone. I see no reason why the next available person can't sign a customer in, or out, for that matter. Why make the customer wait? I used the shuttle service, and that worked out great. I think this dealership, and maybe all of them, ought to change their way of thinking regarding customer service. Being nice helps, but no one likes to wait unnecessarily. Lastly, I do love the free car wash! More

The repair for my vehicle took longer than expected/ promised. I was not contacted by the staff to be notified that my vehicle was not going to be ready when promised. In fact, I could not reach the Ser promised. I was not contacted by the staff to be notified that my vehicle was not going to be ready when promised. In fact, I could not reach the Service Department when I repeatedly called. The automated system repeatedly looped and eventually disconnected. I was not given an explanation of why there was a delay or why I was not contacted. There was no apology for the inconvenience of being without my vehicle for the extended period. Poor Customer service!!! More

Service tech was nice, but waiting area needs a lot of help, not customer friendly. help, not customer friendly. More

My car went to the shop to be serviced and I had to leave it since they didn't have enough mechanics. After the third day, I tried calling and I could not get anyone on the phone so I left a message. After it since they didn't have enough mechanics. After the third day, I tried calling and I could not get anyone on the phone so I left a message. After the fourth day, I kept calling for over an hour until someone finally picked up the phone. Come to find out my car was fixed the day before and ready to be picked up. Shorthanded is one thing, but this has been going on for quite some time now. No one ever answers the phone! When I mentioned this as I was checking out the gentlemen replied, "I am only one person and I can only do so much". So, my suggestion to the dealership is to hire more people or pay the ones you have better so they don't leave. Then maybe someone will have a free moment to call a customer to pick up their car. More