AutoNation Hyundai Tempe

Let me be the one to start out by saying I don't normally write reviews. But this instance compelled me to do so. I would've wrote it sooner but I had no idea where to. So Max or Mckenzie was the advisor tha write reviews. But this instance compelled me to do so. I would've wrote it sooner but I had no idea where to. So Max or Mckenzie was the advisor that was assigned to me. I turned my car into him at 3pm. He informed me that I'll get updated via text message on the status of my car. Or I can call him and if he doesn't get back to me he'll call me back. That sounded well in good. Until... that didn't happen. Granted I was turning the car in close to the end of shift so I didn't expect anything to really be done. But then the next day comes. I get one text message about an additional service around 11:30am. Which is safe to assume that my car is being looked at right? So I wait. Nothing... no call or text message. I decided to call Max twice at 3:27pm. A few hours before they close because I have yet to hear about my car. I talk to Hank the propane and propane accessory sells man... and he tells me Max will call me when he can. I wait until the next day calling them 6 times around 12:31pm and guess what?? No one picked up. Until I call a different number that is linked to you guys than that was given to me by Max. And guess who picked up?? My boy Max. Who finally told me what was going on with my car. He tells me they do not have the parts. And that 2 parts have been ordered and coming in the following day but the Ac compressor will be in by Monday. I said ok thats fine so atleast the tail light and door latch will be fixed by Saturday. He said "yes." Then I said cool. We will have to set a different time for the compressor because I work on Sunday and need to pick up my car tomorrow.... at 2:19pm that same day Hank calls me to tell me the exact samething I heard 2 hours earlier. And he got a little defensive because I'm sure he could hear the irritation in my voice as I tell him as nicely as possible that Max already talked to me. Fast forward to Saturday. I call around 12:41pm both numbers 4 times. Then I thought maybe they are at lunch. So I call again twice an hour later. No one picks up. So I decided to show up. I show up around 2:30pm. I see Max at his desk and he proceeds to tell me that no work was done to my car. He forgot there were no techs staffed on Saturdays.... and he tried to reach out to one but... blah blah blah. So I said ok we'll set another appointment then. I need my car. So I sat in the office for what felt like 30 minutes maybe because I was mad. Max brings me my keys I signed some papers and go to my car. Inside I see the stuff that was in my glove compartment on my floor. My air filter on my floor. This man saw this and didn't even warn me. The outside of my car was dirtier than I left it. Oh and the tail light was practically hanging out as I was driving home because it wasn't put back in completely and the screws were missing so I couldn't tighten it myself. Which I didn't notice until I was halfway home. Then to top it off Hank calls me 2 hours later. After I already picked up my car. To tell me my car is ready to be picked up. 30 minutes before they close like I could make it there on time. Oh and I forgot to mention Max said he'd call me to set up an appointment to get my car fixed. Since he'd be off the following Monday and Tuesday he'd give me a call on Wednesday to set up that appointment..... so not like I have to say it but that didn't happen. That would be 3 weeks ago! Even after my wife called and left a message to have him call us. Luckily I set up an appointment on Monday at the hyundai dealership in Scottsdale. And there they showed me how a hyundai dealership should be. The lack of communication was ridiculous. There were only 3 men in that makeshift office. The two guys I spoke too have desks 4 steps away from each other. I understand there are elements that are out of people's control. Like parts..... and parts..... oh and techs... but communication with the customer who needs their car. Who my wife had to miss out on 4 days of work because it's not worth calling an uber these days. And prices jumping up everywhere. Missing out on wages that families need... all because of lack of communication. All this to say clearly I was unhappy with my experience there. More

After a week of unreturned call I went in to the dealership. The general manager was helpful and got results, however the service advisors weren’t friendly or polite. Time will tell if the recall wo dealership. The general manager was helpful and got results, however the service advisors weren’t friendly or polite. Time will tell if the recall work was done with care and concern. Maybe after the construction and remodel is complete, customer serve will improve. More

Simple transaction and Josh was really good to work with. Appreciate everything. We love our new Palisade Appreciate everything. We love our new Palisade More

I love the staff over here and I want to give kudos to Jake that it helped me tremendously in getting my car looked at and taken care of.. Thank you once again Jake that it helped me tremendously in getting my car looked at and taken care of.. Thank you once again More

Helpful staff. I was in and out quickly. Charging station on site for my EV I was in and out quickly. Charging station on site for my EV More

2021 March I purchased my 2019 Hyundai Elantra, the one and only car that I looked at. I loved it at first viewing, I still love it! July 28th 2022, first oil change, great experience, not a long wait, fai and only car that I looked at. I loved it at first viewing, I still love it! July 28th 2022, first oil change, great experience, not a long wait, fair pricing, very pleasant transaction. Very pleased with Hyundai! More

Tammy and Daniel were incredibly helpful. These days it is a pain to find and buy a car but my car buying process was so easy. I called around a 100 dealers before buying a car from here. Mos These days it is a pain to find and buy a car but my car buying process was so easy. I called around a 100 dealers before buying a car from here. Most of them were asking for markups and the rest was cocky. Because of the shortage, cars are selling themselves and sales departments simply don’t have to do their job of taking care of the customer. But Daniel and Tammy were so nice and kind, I just simply cannot thank them enough. More

Fast efficient servicing of my vehicle. All recommended maintenance service was explained clearly. The price quoted was the price paid. Special thanks to Hank my service adviser who kep All recommended maintenance service was explained clearly. The price quoted was the price paid. Special thanks to Hank my service adviser who kept me informed as to the status of my vehicle. More

You need to promote Max Moon it was 5pm closing time he still accommodated me. I was able to get my car and not wait till next week. Plz hire some more people. This one guy handled over 45 cars on a busy still accommodated me. I was able to get my car and not wait till next week. Plz hire some more people. This one guy handled over 45 cars on a busy Saturday. More

this dealership is the worst of the worst they have no sense of urgency to help any customers when you arrive for your appointment you literally have to find someone to help you no one greets you no one a sense of urgency to help any customers when you arrive for your appointment you literally have to find someone to help you no one greets you no one asked me if i needed any help they all just walk past you like you're a GHOST it soo frustrating this the closest Hyundai to my house and I am no longer comfortable taking my car here to be serviced this is my third back experience with this dealership its disgusting and autoNation should be ashamed to let Hyundai operate like this The service manager doesn't know how to run his department none of these service adviser should be treating customers like this ive spend alot money getting my car worked on with them over the past few months and it sucks like now I have to take my business somewhere else's and travel out of my way and waste gas it's crazy The customer service I received if I had all this on camera you guys would look like absolute idiots autoNation Hyundai should be ashamed and this is not a one off experience there's several bad review saying the same thing nothing ever changes but thats okay i'll never have to deal with them again yayy!!! More